Walter Buggenhout Community Champion

When you upgrade your DC instance and you don't follow every minor update, it is recommended to always and at least upgrade to the latest LTS release, as that will be used to backport any critical security (and other) fixes. To define the right path to upgrade from your current version to the one your upgrading into, do…

Hi @Elise Edson and welcome to the Community! While other types of views are not available in a Jira Product Discovery project, the most common way to address your request would be to build a dashboard. On a dashboard, you can add gadgets (like the pie chart you mention) that visualise data from either your JPD project or…

Hi @sharmashe, Not from a plan anyway. those permissions are not linked to a plan. The plan permissions govern the way users can perform actions specific to the planning features, such as: * creating new work items in the plan (before committing them to Jira) * adjusting the timeline * editing work items by filling out…

Hi @Nitin Deshpande and welcome to the Community! You can find full version history and release upgrade notes right here. You will see that Atlassian made a jump from version 5.17 straight to 10.x to align the versioning of JSM with Jira Software, so this would be easier to understand. So it is not as if a lot of versions…

Excellent news, @Glenn_Riley1! If so, kindly hit the accept answer button - that makes it easier to be recognised as such for people looking for similar solutions out here! All the best!

Hi @Mohssine, Yes, but be aware that Atlassian backups are intended for data recovery of your entire site and not to recover any loose items you accidentally delete yourself. Currently there is a beta program rolling out of a new backup solution to enterprise customers only. This should allow granular restore of certain…

I don't have the app myself, @Julia Cox. So I can't really simulate it. From the documentation, it seems as if there should be an app settings page. Things I would try to do, are: * see if settings are available through the Jira navigation (locate the App under Apps in the sidebar on the left) * if you are not a Jira…

Hi @Antonia, That definitely depends. If you really need different fields (and these fields are worth tracking as separate attributes on your work items for reasons like search, reporting, ...), then you have a good argument to create separate work types (or request types in JSM) for it. The same would be true if they…

This is what the full rule could/should look like: If the flag is being added back to the parent work item, there must be something out of place in your automation rule or something else must be kicking in.

Hi @Glenn_Riley1, The following rule should do the trick when you flag a parent work item as impediment: It is just to give you an idea of how to construct your rule and address the child issues. If you leave the condition on flagged equals Impediment out of the the trigger and replace it by an if ... else ... condition…

I am quite sure it is, @Julia Cox. Checklists like these are not an out of the box feature. Based on your screenshot, I suspect this is Checklist for Jira (from appbox.ai). According to the app documentation, it should be possible to update status codes in the app settings. The documentation does seem outdated, as it is…

Hi @Julia Cox and welcome to the Community! A checklist with options - that sounds like it is a feature from a marketplace app. If you check the list of apps from the menu on the sidebar, can you figure out which app this is? I would recommend you to check out the app documentation. But since there are quite a lot…

Wow, @Bill Sheboy - Goodness me 🤩🤯😍 ... That is truly a library in itself. Quite a few on there that ring a bell or two 🛎️🛎️ ... Glad that it's only a starter list 😉. Any favourites in particular from that list?

... and, fixed! It is apparently not the greatest idea to add 2 images on a single line when writing an article. The editor does not know what to do with it very well and seems to become a really big fan of The Phoenix Project too at that point 😅

Something very strange happened when I published the article 😅 - currently trying to fix this ...

Hi @Prakash Hinduja and welcome to the Community! This support article seems what you are looking for. It discusses comment visibility when you move work items from a JSM project to a Jira project, but the part on how to set comment visibility to groups / roles is most likely the technique you want to apply. Hope this…

Hi @Orkhan Bayramov and welcome to the Community! Try to log into your OpsGenie account from an incognito window or from a different browser. That way it will not try to use the Google account you're logged into from your open browser window. Hope this helps!

Hi @小関昌子 and welcome to the Community! If you want to run an automation rule between 2 projects, your automation rule must be defined in global automation. You will need admin permissions in your Jira instance in order to do this. Once you're there, you should be able to add both projects to the scope of your rule and that…

Great to know! Thx for chiming in, @Hermance NDounga! 

Hi @Albert Manuel, I have just cross-checked and can see the site optimiser as before in my test site. Just for reference, it is located in Jira Admin > System > Troubleshooting and Support > Site Optimiser. My site is on a premium plan, so indeed - it should be there. Maybe something went wrong on the downgrade from…

Hi @Armando Ayala and welcome to the Community! As any system that allows you to model a track a business process, you'll have to design the tool to match the way your process works. I can think of several ways to implement this in Jira, but I would recommend you to first of all document out your process as it goes in real…

Hi @Francesc Juventeny, You don't know. Automation allows you to change the status of your work item (and additionally update fields if necessary), but it does not use your workflow transitions to perform the update - although a transition must be available from one status to another in order to let your automation rule…

Hi @Amruta Harale, If your dependencies display in red, that means there is a problem in your schedule. Such a problem might be that a depending task is scheduled to start before the task it depends on is completed. That is just the theory. In order to give you better advice about your specific use case, please share a…

Hi @光野　かおる, Can you provide more details about your example: * what type of project are your tickets in? Is it company managed or team managed? Is it a business project or a software project? Click the ... next to your project's name in the left side navigation. The project type should be displayed in the popup menu that…

Hi @Sven, No, not as far as I know of. It is an internal feature only available for internal comments on incidents on JSM. This was noted earlier this week and a feature request to make this more configurable has been added to the backlog already. You can track it here: JSDCLOUD-14813. Hope this helps!

You can definitely see if you could raise a feature request for it, @Adil Sheikh. But I do know that the JPD team tries to clearly differentiate between the product and delivery backlogs and sees them (I think rightfully) as different concepts serving different goals. Since sprints really are artefacts belonging to the…

Hi @김지해 , Can you explain in more detail what you are trying to achieve? I have full permissions, but I am not allowed access to the managed account. What settings do I need to change? A managed account is - as the name says - managed by your company. That means it can only be changed by a user management of your company…

Hi @Sangyoon Kim (Logan) and welcome to the Community! Not that I don't want to answer your question, but have you considered what problem you are trying to solve here? If you want to make sure you send a comment to the customer to acknowledge that the ticket was received (as a means of telling them their request has…

Hi @Adil Sheikh and welcome to the Community! Are you sure your question is about Jira Product Discovery? JPD is about managing your product backlog (the ideas, the strategic priorities), while the targeted tool for tracking your delivery is Jira (Software). If you want to track delivery work in detail, I do recommend…

Right now, you are not adding 50 days to the due date. You are setting the due date to 50 (business) days from today. If you do this 2x on the same day, that will indeed not make a difference. If you really want to add 50 days to the due date, you would need to update your calculation to something like this:…