Walter Buggenhout Community Champion

Hi @victor_kuzmychov, There is something strange about your question. If you want to set a fixed date, you don't need to use smart values, you can just specify the date in the due date field in your automation rule: But that would not make much sense as a requirement, wouldn't it? You would be entering the same due date…

Hi @Noa Waibel and welcome to the Community! Just looking at the money you might spend is only one side of the coin; on the other side is the value you add to your team and your company: your customers in JSM don't pay a license - they are free users - you get an AI supported, first class and enterprise grade ITSM solution…

Hi @Camila Gomes, Yes, sure. If you don't want it to impact your reports, you should not map it to a column on the board. If you do map it to a board column, it should not be the rightmost column of the the board to make issues disappear from future sprints. And if you don't do that, your issues will be considered…

Hi @vmistry and welcome to the Community! As you already have Tempo Timesheets and tagged Cost Tracker as well, the latter product allows you to create a Cost Tracker Project based on a filter that pulls in all the issues in. You can add a budget, cost rates etc to that project and then the time spent on those issues will…

Hi @Nicolas Mantelier and welcome to the Community, I noticed this question has been unanswered for a while, so jumping in here. Yes, this is possible. Your changes are only saved from your plan into Jira when you click the blue review changes button. On the dialog that allows you to review your changes, there is a small…

Hi @Anjali Kumari and welcome to the Community! If you can determine a list of statuses that you consider as done, you can use a query like this to compose that list: status changed to (Done, Closed) after startOfDay() Hope this helps!

Cloud has automation rules as a built in feature and that - as well as standard workflow conditions / validators - may allow you to cover a lot of the automated stuff people used to do on server. I can tell you that cloud has 2 development frameworks, connect and forge that let you do custom development. But be aware that…

Hi @Bezawit Abel and welcome to the Community! Navigate to Filters > view all issues and create a filter that displays all your issues. That may be based on the selection of a project, multiple issue types or anything you need. Near the top right of your screen click on the Export issues button and select the desired…

Hi @Jesal Taneja, No, that is not possible, at least not without marketplace apps. The best you can do to express a relationship between 2 epics, is by linking them (as linked issues). There are marketplace apps out there that may then help you visualise these links in a hierarchy. On a side note, if you think this is…

Hi @david_levy, There's not much we can tell about your specific situation since we don't have access to your site. But you may want to navigate to global automation settings and check your usage statistics there. That may at least give you some insights in what your current execution limit is and why you get the message…

I have seen results in a Jira macro not correctly refresh in the past, @Sanjay Khanna. If that is so, that may qualify as a bug or at least an opportunity for improvement. I can't fix that for you. What I can try to help you with is to work around the issue so the deleted issues no longer appear. You've got me confused…

Hi @Patrik Hoglund, No, the timeline does not go beyond that point and this is not configurable. In plans (advanced roadmaps) - part of the premium plan - this goes on for years. Also, in Jira Product Discovery you have a different type of roadmap for ideas, where you can divide work across doing now / next / later. Also…

Hi @Sanjay Khanna, That very much looks like an issue with refreshing the result set. Try refreshing the macro or - in edit mode - refresh the filter and save your page again. It's not what you would expect, but it may act as a workaround to - probably - fix your view of the correct issues in Confluence. Hope this helps! 

Hi @Nanami Yoshizumi and welcome to the Community! Helping customers tackle challenges like this is what I do for a living as a consultant at an Atlassian partner. Just based on your name, I suspect you're not from my neighbourhood, but I would recommend looking for a solutions partner nearby to help you with this.…

Hi @이정인 and welcome to the Community! Am I guessing correctly that this is a burnup chart in a team managed project? If so, you cannot configure this. However, you may assume that the guideline is linear from the start to the end of your sprint and you can assume that - because the weekends are included - the line is less…

Hi @Ignacio_Inchausti, It depends on how permissions are configured. If you have delete issues permission in the project this issue is in, open the issue and hit the ... in the top right corner and select delete. This will remove the issue for good (not only from your board, but from Jira as a whole). If you don't have…

Hi @Lance, Can you please not use ChatGPT to answer questions? Your answer does not have anything to do with the user's question and is not even closely related to Jira. Great that you want to help people out, but please do so from your own expertise and with information that is accurate and relevant to the matter. Thx. 

Hi @Arvind Swarnkar, I hope you are still in the testing stage of your migration - if you already migrated in production, you may be facing a tough time fixing all these things now 😳 For the last one (SSO), Atlassian has its own solution in cloud, Atlassian Access. If you need Single Sign On in cloud, read up the…

Hi @mark_tsai, This looks like a classic example of a time to resolution SLA. JSM supports this out of the box and there is even reporting available for it, see this KB article. Interesting references you may want to review: * Support article series on configuring SLA in Jira Service Management * Creating custom reports in…

Hi @agallaway, To use request types in workflow conditions, you should not refer to their visible name, but to the ID that is used to identify behind the scenes. Have a look at this related post for a detailed description of how to find and apply it. Hope this helps! 

Hi @김상현 , No worries about the English - you explained rather well. I do not believe there are any plans to change the behaviour of the burndown chart in this area, as this is a design choice based on agile practices. You should consider a task (or story) as something that needs to be delivered as a whole to provide value…

Hi @Idiyana, Not as far as I know. But unless you are working in a massive organisation where people don't know the people they assign work to, I would hope it is very rare that an issue gets assigned to someone who is no longer working with you. Jira (at least in company managed project) has a permission called assignable…

Hi @Shailender Kumar There is a typo in the JQL you shared at the labels part. But that would make the filter to fail entirely, so I guess that's a copy/paste glitch here in community. There may be an issue with issues without any labels being ignored here. Try the following: Project = "Business Excellence" and issuetype =…

Hi @Chalsea Carroll-Lueschow and welcome to the Community! Besides a UI element to let you make selections, it seems quite essential that you can maintain your data in a decent way. Without knowing your use case, just looking at the numbers of items I would strongly recommend you to look at the built-in assets in the…

Hi @Joe Sherman and welcome to the Community! An automation rule needs a trigger and - in the case you describe - the most logical one would be the issue in the linked project transitioning into a certain status. The rule also has a scope, which you can find in the rule details. In this case, it is essential that you…

Hi @Rahul Krishna Vangara, If you talk about JSM and large numbers of options in fields, I would suggest looking into the premium plan and assets. There is a learning curve before you'll be up and running, but the possibilities are quite extensive. A good starting point would be this asset and configuration management…

Hi @Proshkin Kirill, Two things you can do: first of all make sure to refresh your plan view. If it was already open before you updated the field in Jira, it will not display the new value until you reload the page. If the value still does not refresh, make sure that you are looking at the same custom field. Jira allows…

Oh, ok @Jonathon F. Lacerda - I had assumed you had put the colour tags yourself. Yes, you can convert this to proper html by adding a converter tag to your text field like this: description: {{issue.description.html}} It will convert the wiki markup syntax to html for you.

Hi @Mladen Savic and welcome to the Community! You can indeed not add a scrum or kanban board to a business project because these boards are Jira Software features and business projects are part of Jira Work Management. However, you can create a scrum or kanban board in a Jira Software project and use the board filter to…

Hi @Jonathon F. Lacerda, Your email shows the account id because that's what you added there. Use the following instead: Responsible: {{issue.assignee.displayName}} About the colours, make sure that you send your email as html and also use proper html tags if you want to apply formatting. For more details, see this html…