Walter Buggenhout Community Champion

Hi @Dewa Fakha Shiva, The problem is exactly what the message in the audit log says: you have selected the checkbox just below your query to Since you are trying to close issues that have not been changed for 2 weeks, none of your 134 issues have been updated recently. So uncheck this box and your rule should run. On a…

No, and I can understand that is not what you are asking. I took a few shortcuts in my explanation indeed. I was just trying to point out that there is no direct link between organisations and access to projects. Organisations are centrally managed. As an admin, if you go to Site Admin > Products > Jira Service Management…

Hi @Courtney Dooley, Permissions on projects are not granted to organisations. Access to a project is granted by assigning users or user groups to roles - when you talk about customers, that would be the Service Desk Customers role. Organisations are used to create visibility of issues raised by individual customers with…

Hi @Phil Bustin, Your backup copy should be saved and be available under your inactive workflows. To get it back, you need to: * locate the workflow scheme currently used in your project, * edit the workflow scheme, * select the option to add an existing workflow * select the backup copy you refer to and associate it with…

Hi @Björn Kruse and welcome to the Community! From what you describe, there does not seem to be much more you can do. Your board filter and everything else seems very much what it should be. If it is true you are on a standard plan, than you are entitled to contact Atlassian support directly for help…

Hi @Amal_Hoetmer, No, that is unfortunately not possible. Hope this clarifies! 

Hi @Brady Buttrey, You could make your automation rule a lot simpler by just editing your issue and setting the value of the priority field to the desired outcome. If the urgency = critical and impact = widespread, I would assume you want to set the priority to the highest possible value. I would just do this by editing…

Hi @Mina Soultan, This is a use case documented in this blogpost by the vendor (look for part 3 of 3). Hope this helps! 

It depends what you mean by if this users, are already into Jira if they are already licensed users of Jira Software in your site, then yes. But I suppose you mean they are already using Jira in another company. And in that case, no. The license you pay for is linked to your Jira instance, not to the user. So if they are…

I noticed you've been asking about that topic earlier on as well, @chirag. I am quite sure people have shared available documentation on the topic before. If you are having trouble figuring this out on your own, I would recommend reaching out to an Atlassian Partner to help you with the migration. 

Hi @Albert Martínez and welcome to the Community! You can add external people to Jira and grant them access as if they were internal users. In company managed projects, if you create a project role with only browse project permission, these people will only be able to view the issues in your project and not manipulate…

Hi @Martín Leonardo Piña Cal and welcome to the Community! You can't enable levels in between tasks and sub-tasks or underneath. Out of the box, Jira has an additional level of epics above tasks. Adding Epics as an issue type to your project should already give you that additional level. On the premium plan of Jira…

That is what I mentioned, @Amit Bisht. Make sure your JSM workflow is updated with a transition to a status that indicated the issue is with your dev team, e.g. "assigned to Dev Team" Your automation rule can then use the status change into that status as a trigger. Essentially it would look somewhat like this: Examples of…

Hi @chirag, That is usually not necessary. Jira Server and Data Center are the same product (technically). Upgrading is possible by purchasing a DC license and adding it to the Jira product, while it is in place. Hope this helps. 

Hi @Amit Bisht, If you take a step back and look at Service Management and Software Development as separate, but indeed related, activities, you are right. When a customer reports a problem, it is quite common that it is reported to a 1st line, customer facing channel - which ideally is a JSM portal. If your 1st line team…

Hi @Hermelinda and welcome to the Community! No, a Jira issue can only be in one status at once. What people sometimes do to manage simultaneous work, is create separate issues for different tasks that can be done concurrently. You may do so using sub-tasks, one for documentation, one for implementation. If you approach…

Hi @[deleted] and welcome to the Community! This seems to be a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 Feel to comment on the linked question or watch it, to…

Hi @Andres Zamudio, yes indeed. That is what I was referring to. 

Awesome round-up, as always; thanks @Jimmy Seddon! 

Hi @Andres Zamudio and welcome to the Community! No, there is no native tool in Jira to show a critical path. Jira was built as a tool to support agile ways of working, and critical paths have their origin in traditional styles of project management. If you think about tools and critical path, you end up with traditional…

Nothing wrong with being new to JSM, @Kishor Mudhili. We've all been there. But do take the time effort to read the documentation being shared and try things out. It will help you understand and increase your learning. An example JQL is in the article I shared. If your SLA is called "Time to Resolution" and you want a list…

Hi @Michael Rooks, No. But I am not sure if it would bring you major benefits if it were possible. A couple of things that may help with your overall workflow of designing dashboards: * It is possible to copy an entire dashboard. This will include all gadgets and configuration if the original dashboard and help you create…

Hi @Kishor Mudhili, You can do this with an automation rule, but just as well with a filter subscription. This support article describes how you can approach this. In short, define your SLA and use a JQL filter to check for issues with a certain time remaining. Then use that filter and a schedule with a regular frequency…

That looks like the proper way to do this, @shivani shirguppi. It sometimes happens that the data is not properly stored on the issue and that it's not there when your rule tries to access them. You may fix that by adding a refetch issue data action to your rule just before the For linked issues branch. 

Check. That's why I shared the link to the documentation.

Hi @shivani shirguppi, Dashboards are created using gadgets with JQL filters behind them to display a selection of issues. To find out why the issue does not appear in the dashboard of the content editor, you'll need to check the filter behind the gadget and see why your issue does not match the selection. From your…

On a side note. If the epic you're looking for is in a (different) team managed project, this won't work. In team managed projects, you can only link issues to epics from the same project.

Hi @Vishnu Vardhan Chenna, You may have answered your own question. When I simulate this, I see the option to display closed issues as well: After selecting the show done issues checkbox, the epic I'm looking for appears in the list. Hope this helps!

Hi @Lee Street, I am expecting several vendors of time in status apps to jump in to this question soon, but before diving into those, do take a look at the built-in control chart report that comes with your kanban board. This control chart allows you to check the cycle time across a flexible time frame. By adding quick…

That's a good first step, @shivani shirguppi. But what exactly do you do in the Edit issue / attachments step? There probably is the clue.