Walter Buggenhout Community Champion

Hi @shivani shirguppi, Happy to help, but please share screenshots of your full automation rule and any error messages (if any) you see in your automation rule's audit log. We can't help you based on the information you provided. In the meantime, for reference check out this support article. Hope this helps! 

Hi @Richard Lim, It's good that you already shared a screenshot of your full automation rule, but it also helps if you could look at the rule's audit log and share the error message it shows. There is a good chance that this is related to your automation rule's scope. Since you are working across 2 projects here, your rule…

Hi @Ravi Kumar Boddu, With the update custom field post function you can edit the custom field you have probably created for this and use '%%CURRENT_USER%%' to fill out the user performing the transition. Hope this helps! 

Once a ticket is created, Jira adds a reference to that ticket to the metadata of the email thread, which it then references to identify other incoming emails as related to that ticket. Since your initial email was sent before a ticket was created, there is obviously no reference to the ticket for Jira to work with.

Hi @Pablo Marín, Can you be more specific about your expectations? In a normal flow, when JSM receives an email and turns it into a ticket, a confirmation email is sent out with a reference to the ticket number. When your customer replies to that reply from JSM, you should see replies being added as comments to the ticket.…

Hi @aaron bustos and welcome to the Community! You'll need to look at the mapping you identified while importing your csv file. You seem to have selected a project key / name to import issues into and probably issues in your CSV file that have a different issue key. The issue key of your issues must match the project key…

Hi @Vandana Mandal, JQL is a search feature. It lets you search for a list of issues that you can then display in a dashboard gadget, but it has no native support to compare fields. You may need to look into a marketplace app to add this compare function or look into automation to help you mark overdue issues in a custom…

Hi @agiannone, This seems to be a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 Feel to comment on the linked question or watch it, to receive email updates. Hope this…

Hi @Marie Laura Luque and welcome to the Community! For issues with automation rules, please share screenshots with the full details of your automation rule as well as any information you find in the rule's audit log. Automation rules can be complex and without details of how you set things up, it is not really possible to…

Hi @Marie Laura Luque and welcome to the Community! When you have questions about an automation rule, please share a screenshot and full details of your automation rule. On a side note: when you get an error about unknown or unavailable fields, that is usually linked to the fact that certain fields you are trying to fill…

Hi @Mohammad Moslem Uddin Sikder, Working together, on software or other projects, always goes beyond a tool. It requires a good idea of what you are trying to do, who is doing the work, what methods you use and how you and your team are familiar with those. And yes, in the end there's also the tools you use to help you…

Hi @Doug Winenger, In Jira Software company nanaged projects you can create (scrum and kanban) boards based on a filter with issues from multiple projects. So: grouping multiple projects into a single board, thus allowing a single team to work on a single backlog from multiple sources. I am quite sure this is what the…

Hi @duc to manh and welcome to the Community! If your project is company managed, notifications are triggered by events you can find in the project's notification scheme (you can find this from Project settings > Notifications). You should see a notification event called issue reopened, that you can use for this specific…

Hoppy easter from Belgium too! (Chocolate hot air balloon made by Belgian chocolatier Benoit Nihant)

Hi @Aaryan Bansal and welcome to the Community! Navigate to your board settings / timeline and make sure you enable the child level issue scheduling option. After that, you should be able to add timeline bars to these child issues as well. Hope this helps!

Hi @Okami Kylmä, The screenshot you shared is not telling us more about the setup of the board. What it does say, is that you have several sub-tasks below your completed stories. Allthough we can't see them, all these sub-tasks must be complete as well (again: reach the rightmost column of the board) before the story will…

Yes, that seems to be very much what I understood. To give you my very honest feedback: I don't see any point in that. If you are only going to randomly quality check 5% of the input you do in the CRM system, how is that going to even have an impact on your data quality? That sample is too small to be representative; if…

You can create a new ticket in project B at any time, @Manav Shah. But I don't think that is what you are trying to do, unless I am missing your point. I understand that you are trying to determine how many tickets should be (randomly) tested. I don't see the point in that unless you also define which tickets these are.…

Hi @Jean-Francois Stenuit and welcome to the Community! I am not sure if using automation is more flexible. While it does allow you to be more specific (there are multiple triggers you can use to send notifications and you have more control over the content of your email message using smart values), I would strongly…

Hi @Sajal Mukherjee and welcome to the Community! What would you like to use to have this percentage of story points calculated? What would represent 100%? As a practice, look at the velocity chart in the reports section of your team's scrum board to determine the number of story points your team normally delivers in a…

Hi @Manav Shah and welcome to the Community! That looks quite spectacular. But I am not sure what you are actually trying to achieve as a result. At a certain point in your automation rule, you suddenly refer to lookupIssues, but I don't see any point in your automation rule where you perform the lookup Issues action. If…

No, @Shine Vidyadharan. Not that I no of. But since you can use a filter or a board (which is also based on a filter) as issue source of your plan, you can always limit your selection of issues there. Hope this helps! 

Hi @MARY USEN, Yes, sure. You must make sure that your automation rule is scoped across at least the 2 projects involved (you can set this in the rule details section of the rule). Your rule should have components like these: * Trigger: fields updated / label added * Conditions:* Field value: project = your source project…

Hi @Jayaram Kuraba and welcome to the Community! There is no difference between locked and other fields when it comes to adding them to a request form. That a field is locked just means you cannot change its configuration settings, which is because they are system fields Atlassian doesn't want you to change as that might…

Hi @richard, I am not aware of any way to hide that information. I can understand it looks a bit strange when you are in a plan with nothing but Plan only teams in it. But, from the opposite perspective, since plan only teams are not visible on your issues in Jira, this may still be a useful reminder as of why they are not…

Hi @Lakshmi Kumari, Release notes in Confluence would be just a page with text describing what you released and - potentially - a list of issues pertaining to that release. You can find good examples of what they might loog like over here: * Jira Software Data Center 9.14 release notes and * Issues resolved in 9.14 While…

Hi @Jeff Murray, There's not much you can do to correct this. Somewhat misleadingly - the default issue type in a scheme is selected only the first time a user creates a new issue in a project. After that, Jira remembers the last chosen issue type by that user - which in many cases turns out to be a good choice, although…

Have you clicked that blue link in the error message? That usually points you in the right direction as to why you're not seeing the field. But, judging from the message itself, it seems that the field end date is not configured to be used in either your project or the issue type associated with the request type. In Jira…

Hi @lapacquah_bryant, Yes, sure. It is very well possible that they are not on the screens associated with the issue type linked that is associated with this request type. If they are not on those screens, you can't use them on request type forms either. Hope this helps!

Hi @Christopher Purdom, You'll need to define what that means and what you require to coordinate travel for a travel team. JSM is very well suited to capture requests. If you have standard forms that you use to capture information regarding travel, that is perfect fit. If you have knowledge and documentation to share with…