Walter Buggenhout Community Champion

Hi @Lana Kelly, While this is technically possible, why would you want to do this? The parent - child relationship already identifies that the two issues are connected, so I am not really seeing the added value of the additional link. Can you elaborate a bit more on the goal you are trying to achieve? 

Hi @Alexandre Prezio and welcome to the Community! As a solution partner, we help companies to organise things in the best possible way from stories like this. The challenge goes a bit beyond a simple question and answer, as there's quite a bit involved. From the scope of what your organisation does, I would definitely set…

Hi @Nguyễn Thị Hảo, See this support article for a thorough explanation of the control chart. Hope this helps! 

Hi @Barnaby Falls, Not by dragging items onto a sprint. But you can make the sprint field visible in the Fields section of the timeline and easily select a sprint for your issues there. Hope this helps! 

Hi @Kelsey Amar and welcome to the Community! Yes. In your JSM project there is a default report "Requests deflected". The report has 2 metrics on it: * Article views from portal * Requests deflected from portal The first on shows the number of articles people actually viewed and the second shows the ones where people…

Hi @fsantos, Not exactly as you describe it. But it should be fairly easy to set up a decent workaround. If you add a workflow status to your epic that clearly marks it as Done (meaning: past the warranty period), simply moving the epic into that status and adding a workflow property to that status to block time tracking…

Hi @Fabrício Ferreira and welcome to the Community! This happens because a scrum board considers an issue as done when it is in the rightmost column of a sprint board. The issue then gets considered as completed in that sprint and no longer appears on the backlog, nor in an open sprint, simply because it is done. And done…

Hi @Casey Gould, If you just forget about Jira, projects and boards for a second and just look at the concept of a sprint and how it should help you organise work, I might be able to clarify. A sprint is a concept that lets you organise work for a team over a certain period of time - usually two weeks if you follow…

When they have a Jira license to another project, it should be possible to mention them using (@their_name). If you want a stakeholder custom field, a Jira admin in your site should be able to add a user custom field with that field name and add it to the screen(s) used in your service project so you can add them.

Hi giuseppe.corsello@nnamu.com, As long as your internal stakeholders are licensed Jira users of another product (Jira Software, Jira Work Management), you can give them access to a Jira Service Management project. You don't have to pay an agent license for those users. They will be able to see the issues in the project…

Hi @技術處-數據資訊部-維運組騰輝 and welcome to the Community! If I understand correctly, you are looking for a way to make Jira no longer update the updated field when you vote for or watch an issue. As these are system events, I'm afraid there's no way you can control this. That's why this is a system date. Its behaviour is…

Hi @Elena Bedosti, I am not aware of any capacity planning features in JSM. Which does make sense - if you ask me - as JSM is built to manage incidents and service requests, which are - by their very nature - unpredictable and mostly unplanned. How would you see that in practice - apart from having some type of on call…

Hi @Ewa Wojcikowska-Staniak, If it is not a supported field, there's no way to get it in a plan, unfortunately. I am not sure if there are any plans (pun not intended) to bring this into the interface, as - by its nature - paragraph fields tend to take up much space for a single issue, which takes away the already limited…

Hi @fathima-humaira-cader_nanomatrixsecure_com and welcome to the Community! To be able to reply to customers in Jira Service Management, you need: * product access to JSM. That is usually the case if you are site/org admin, but do check if you have user access to the product. * also be added to the Service Desk Team role…

@Rebekka Heilmann _viadee_ is probably right on the "monitoring" aspect, @Pilar Lopez Gracia. I did not really consider the difference in monitoring itself versus processing the alerts that monitoring brings into your Service Management platform. Atlassian offers a holistic solution called Open DevOps - recognising that no…

Hi @Oshadi Ratnasekera, I have been trying to do Trello imports into Jira recently as well and noticed that the importer is quite unstable. In my case, I was running into timeouts which made the import fail. Cards with cover images were being imported nicely, but imports failed just because there were too many cards on the…

Hi @Mark van 't Land and welcome to the Community! Could you be more specific about what you are trying to achieve? What schematic are you talking about? What events do you want to send emails for? What emails that you would expect to go out are not being sent? Are you seeing a specific problem for one user, for many, ... ?

Hi @Pilar Lopez Gracia, Atlassian has acquired OpsGenie a couple of years ago and integrated it into JSM for exactly this purpose. So yes. Hope this helps! 

Hi @Wayne Archer, You should use during if you want to perform a history search with a start and end date, like this: priority CHANGED DURING (startOfWeek(), endOfWeek()) BY currentUser() Hope this helps!

Hi @Izabel Kuzmanova-Vateva and welcome to the Community! Having access to Jira or Confluence does not automatically imply that a user also has access to a project (in Jira) or a space (In Confluence). If you are indeed on a free plan, that should be the case as permissions are not configurable there. But on any other…

Hi @Lori Ramirez, I am not sure how the relationship between stories and features is defined in your Jira. But based on your description, I would suggest to look at the Parent field on your story. Most likely that will list the current parent of your story and I would expect you can just update that to the new parent. Hope…

Hi @Antoni Bobiński, There can be multiple reasons for this. The most likely (given the large number of issues you seem to have there), is that issues are no longer displayed in your plan if they are already done (plans is a planning tool, so it focuses on things that are not completed yet and hides the ones that are done…

Hi @Shaikh Abdul Rehman, As I mentioned before, look at Project Settings > Issues > Fields. In your screenshot, you are on Project Settings > Issues > Layouts. The field configuration (as it is called) is two steps down in the menu on the left hand side. 

Hi @Shaikh Abdul Rehman and welcome to the Community! You can make fields mandatory in different ways in Jira, so it would help us help you if you could explain how you set this up. Most likely you made the time tracking field required in the field configuration linked to your project. That makes the field(s) required all…

Maybe, @Joami Matitaputty. I would not say it's much more organised - it is different. If you choose swimlanes by project, you just have more information to display: it shows the stories and their subtasks by project, thus creating 2 levels of grouping. Swimlanes by story don't have that additional information and Jira…

Hi @Oliver.Wedlich and welcome to the Community! The only customer facing UI element in JSM is the customer portal. From that portal, using the Requests view, customers can track the tickets they created or - if they share tickets via the request participants or organisations fields, also the tickets created by team…

I haven't seen that happen, @Sachin Guttala - but you can reach out to an Atlassian Solution Partner in your area to help you with services like this. Hope this helps!

Hi @Nagavenkateswararao Soma, I am not sure if I understand what you are looking for correctly. But if you are looking to set up SSO in Jira cloud, you would need to add Atlassian Access to your site. This support article on Understanding Atlassian Access is probably a good starting point to take you through the required…

Hi @Igor Koltun and welcome to the Community! To be honest, I don't think this is going to work. Epics are not planned in sprints (from a scrum board, Epics appear on the epics panel in the backlog and can't even be added to a sprint), and it is even a common scenario that work on an epic spans multiple sprints. It may be…

In that scenario, my approach won't work of course. Restricting project permissions will apply to all issues in your project. In that case, you can revert to using workflow properties and use jira.permission.assignable on the statuses where you want to apply it. Have a look at the documentation I linked on how to use it,…