Walter Buggenhout Community Champion

Hi @Kelly Goodrich, Assuming that you refer to projects as the containers you use to store issues in, the ones you access from the projects menu, I'm afraid that is not possible. JQL searches for and allows you to sort issues and nothing but issues. As you are on a premium plan, it would be quite common to set up an issue…

Hi @Carissa Kresich, Categories were a feature of Jira Work Management. While Atlassian has announced merging Jira Software and Jira Work Management into a unified Jira, this will take some time to complete entirely is my guess, as there were quite a lot of things to align when the announcement was made. For now, there's…

Check Project Settings > Screens in the target project of your automation rule. Look at the screens associated with the issue type you are trying to create, more specifically the screen linked to the create operation. Make sure that the fields that are mentioned in the error log are present on that specific screen.

Hi @Igor Titov, The fields you are trying to copy must also be present on the create issue screen of the issue type you are creating in the target project. Hope this helps! 

Hi @Igor Titov, Check the rule details page of your automation rule that should add the comment. At the bottom of that page, you can enable a check box so the rule responds to actions triggered by other automation rules: My guess is this check is currently not enabled and so your rule does not respond to other automated…

Hi @Ghulam Sarwar and welcome to the Community! No, restrictions on editing individual fields is not even available as a permission setting on a paid plan. Permissions are available at the issue level, but not on separate fields. If you use company managed projects, you could develop a workaround using some clever workflow…

Hi @Mélanie Liguet, In short: you are right. Atlas is being integrated by default into the Atlassian Platform Experiences. Indeed, the goals you see under Atlassian Home are the same thing. Atlas can no longer be added, but you might be able to opt in to the platform experiences EAP if you meet the criteria described…

Hi @Annette Steinrücken and welcome to the Community, Review how the issue type hierarchy is configured in your Jira, as explained in this support article. The advanced roadmap (the you access from Plans) will display issue types according to the level mapping specified over there. By default, that would be Epics at the…

Hi @Luis Carlos Gómez Mejía and welcome to the Community! There is a difference here between company managed and team managed projects. Company managed projects can only be created by an administrator I'm afraid. There is no option to give that permission to a regular user of your site. Team managed projects can however be…

That one definitely might be useful too to get familiar with project settings in the Jira platform, @Hans Polder - but it is for Jira (Software), not JSM.

Hi @DIEGO LEONEL ORELLANA ROLDAN and welcome to the Community! That must be a mistake. Jira Data Center and Cloud are quite different, so I would definitely recommend reviewing proper Cloud courses instead in addition to the exam topics listed on the certification main page. The following courses might be more appropriate:…

Hi @Kelsey Sims and welcome to the Community! No, you're right. That is not possible. The applied sorting applies to all issues on your board and should - in most cases - be based on issue Rank to allow users to manually reorder items on the board. However, when you search for issues in the issue navigator you can…

Hi @Andreas Kemper, I'm not quite sure what you would like to know. An issue's rank is literally what you can expect it to be: an indicator of its position relative to other issues in the database. When you export the field to csv, you will see it is displayed as some sort of hash, composed of letters, numbers and special…

Hi @Kara Nadarajah, Instead of current issue, use most recently created issue instead in your branch. Hope this helps! 

Hi @Snehil Gupta, If you are using company managed projects, then that should be fairly straightforward: * create a filter to retrieve all issues from both kanban boards (essentially, behind the scenes issues are not stored in boards, but in projects. Boards just add visibility and planning/tracking features on top). Save…

Hi @G Ashok, I have only seen this happen when a story / task level issue has been closed while sub-tasks of that (closed) issue are still unsolved. That is indeed a scenario you would want to avoid. In company managed projects, you could use a subtasks blocking condition in your parent issue's workflow to avoid stories to…

Hi @Francesca Naudi, By updating your filter, your board could now (theoretically) be showing issues from any project in Jira. As a result of this change, users who should be able to create / complete sprints should now have the manage sprint permission in all Jira projects in your instance. That is - most likely - not the…

Hi @Neeta Dubey, You either copy the value from a field OR set a value where you can then enter a smart value. If you hit the ... button right next to where you now see Copy GCSSD Region ... you can either select Copy what you have done now) or SET, which will replace the current text with a text box. There you can then…

It is possible with a manual trigger and automation, @Amelia Fraczkowski. When you use a manual trigger, you can come quite close to your desired scenario. You can add a prompt for input from the user and pre-populate the input field(s) with default values, like in this example: Then, when the rule is manually triggered, a…

So you should be setting the Region field instead of GCSSD_Region.

I understand what you are saying, @Neeta Dubey. However, the error message is not saying that your custom field is not of the correct type. It is clearly saying that you are trying to set an unknown field. I now see though that you are using a copy from current issue action to set the value of the field in your target…

Hi @ayla and welcome to the Community! When you start a sprint, you can manually choose the end date of your sprint, so it always ends on e.g. Friday or Monday, whatever your preference. So you should be able to take control over the end date and don't need to accept the suggested end date Jira puts forward when you click…

Hi @Neeta Dubey, If you want to set the value for a custom field while you create a ticket, that field should be on the create issue screen being used for the type of ticket you are creating in that specific project. So check the project settings for your project, look for the screen being used for the create issue action…

Hi @Mahmoud Dahia, Short answer: yes. If you plan on keeping that epic in the same project as your other work, the only way to achieve this properly is via issue level security. You can read more on how to set this up in this support article. Hope this helps!

Hi @Margarita Peluffo and welcome to the Community! No, dependency lines display when you have an issue link between 2 issues. In order to be displayed on the timeline, a timeline bar for the issues must be displayed (if there is no timeline bar, there is nothing to display the dependency from). That means each issue must…

Hi @Maralee and welcome to the Community! It seems as if the updated date column has not (yet) been enabled by an administrator. That is something that must be done in JSM product settings first, as described in this support article. Once the field is enabled there, you should be able to also work with it from the portal…

Hi @Пернебаев Жалғасбек Әлімханұлы, No. Leaving closed tasks in the backlog would be quite strange in itself, as the backlog is a list of things you still need to do. So, there would be a contradiction in your suggestion by itself. It is perfectly possible to display your closed issues in Jira in many different ways. You…

Hi @Vadim Esterkin and welcome to the Community! Check this Community post for more details. Basically, check if you have a bespoke incoming mail server configured in your Jira instance and make sure it is using OAuth for authentication. More detailed steps are described in the following sections of the article I linked…

Hi @beth.sutton, The best thing you can do is try to run your query in the issue navigator (either through the issues view in your project or from Filters > View all issues. If there is a mistake in your filter, you should usually get an indication there. 

Hi @Manish Rathor, Check this community article for more details. It has been updated today with more details on how to check if you're impacted. Hope this helps!