Walter Buggenhout Community Champion

Hi @inji.mun and welcome to the Community! That is something that is not supported, I am afraid. In the list view, or in a Plan (if you would upgrade to a premium version of Jira) you would be able to add additional fields as columns, but they won't show on the timeline. Hope this helps!

Hi @Berkan Suna , In a team managed project, you can use the Sprint Burndown chart report to get the information you want. Below the chart, there are a few lists with issues, one of them being the list of issues completed in the sprint. With that list comes a link to view the issues in the issue navigator. And then from…

Hi @Mariana Lindote and welcome to the Community! Depending on what you need help, you might want to consider to reach out to an Atlassian Solution partner in your area to assist you with your implementation. You can find one through the partner directory, where you can also find a feature to have you matched to the right…

Hi @beth.sutton, For help with automation issues, it is best if you could share (screenshots of) your current automation rules so we can better assess what might be wrong. Having said that, you should be able to solve your use case with the following automation rule: It uses a scheduled trigger, in my example running every…

Hi @Valerie Elleron and welcome to the Community! We'll need more information on how the reminders were set up to help you with this. To set up reminders like you describe, you could use a filter subscription or an automation rule that uses a JQL filter to select the issues that you want to be informed of. It looks as if…

Die vraag begrijp ik niet meteen, @Alaca, Kubra. Kan je - eventueel aan de hand van screenshots - illustreren wat je probeert te doen en wat al dan niet lukt? In de veronderstelling dat je doelen zichtbaar wil maken in een timeline boven Epics, kan dat enkel in een plan, niet in de timeline van een Jira project. Daarvoor…

Dag @Alaca, Kubra, Het hangt er een beetje van af waar je het issue type Doel hebt gedefinieerd in de issue type hiërarchie in Jira. Als dat een standaard issue type is dat zich op het niveau onder epics bevindt, is er geen enkel probleem en worden doelen gewoon weergegeven onder de epics waartoe ze behoren. Ik kan mij…

Most likely, it is being used in a validator on the create issue transition. I would also not be surprised if there is a post function that tries to do something to manipulate that custom description. Check your project settings > workflows and locate the workflow associated with the issue type you just tried to create.…

Hi @Cheryl Stukey and welcome to the Community! Just a couple of things you can check: * check the issue history on the history tab at the bottom of an issue that is missing the description. If something clears the description after the issue was created, you should be able to see it there. If so, there might be pointers…

Something else that comes to mind and that's sometimes overlooked a bit, is tweaking the flow of notifications Jira can send to users. In the analogies of rowing and water, the flow of notifications could easily end up in a flood instead. To avoid a situation where users start spending (way too much) time building email…

Maybe one of the most important things I usually come back to, is configuring screens in such a way that the team actually recognises its own work properly. Investing time to make sure screens only show the fields actually needed to define an issue, using terminology that is familiar to users really pays off. While this…

Hi @Albert Ashkhatoyan and welcome to the Community! To view a project, you need to have specific access to it. Being an administrator does not automatically allow you to access all projects, although someone with admin permissions can always check and adjust these settings. Depending on your project type (team or company…

Hi @Ondrej Holubovsky and welcome to the Community! First of all, be aware that users with a Jira license (not JSM) can already see the issues in JSM if you add them to the Service Team role in your JSM project. They will be able to add internal comments to tickets to support the Service Desk Agents if they have questions.…

Hi @Alok Sharma and welcome to the Community! The message suggests that you are not logged into Jira or at least not with a valid license. I would first of all recommend you to (log off and) log into Jira to make sure there's no issue there. If you are the admin for your site, check your product access in your site's user…

Hi @Smitha Joseph, If you want to track your sprint commitments properly using the built-in reports, yes: you should make sure all issues in the sprint are estimated before starting the sprint. Every change you make (adding / removing issues to or from the sprint, updating estimates) after the sprint is considered as scope…

Hi @David Beran and welcome to the Community! Dashboard gadgets don't let you group issues by status (out of the box). So you could get closest to the desired result by grouping them in a chart by resolution: Hope this helps!

Hi @Pham Hoang Phuc and welcome to the Community! You can try the following: summary ~"\"[JOS]\"" order BY summary Pay close attention to the placing of the quotes and backslashes ... Hope this helps!

Hi @GOWTHAMI POTHARAJU and welcome to the Community! Creating an epic should be quite straightforward, as long as you are in a software project. You can only create issues in a Jira project. So before doing anything else, create a Jira project first from Projects > Create Project and make sure you select a template from…

Hi @CL and welcome to the Community! I would use an automation rule with a scheduled trigger that runs e.g. every 5 minutes and runs a JQL filter that looks like this: "deployment time" < 30m AND status = Pre-build When this retrieves issues, it will execute actions on all issues returned by the filter. So you can send out…

I'm really happy to see the return of my favourite Community engagement of the year - Woohoo for the trees!!! 🌲🌴🌳 Unfortunately, this year it coincides almost entirely with our summer vacation. I will, however, be cheering you all on from the sidelines, being quite confident that this amazing forest of amigos will once…

Hi @Bruno SGORLON and welcome to the Community! Request participants receive customer notifications from Jira Service Management. The number of events that may trigger such notifications are different from the internal notifications and are limited to: When someone changes the description (or any other custom field), that…

Hi Artur Balyan @ Immedis, You are using {{lookupIssues}} to retrieve multiple issues and then use {{issue.watchers.emailAddress}} as a smart value to retrieve the To email address(es), but you have not specified / initiated an issue in your rule. That is why there is no email address found. You could retrieve a list of…

Hi @Iga Kopiec and welcome to the Community! I believe this is related to an integration with Figma and I would assume the trigger would apply if something actually changes to a Figma design that is linked to your issue. From your question, I cannot figure out if you are using Figma and what you are referring to as design.…

Working for a Solutions partner, helping organisations optimise teamwork and processes across the entire organisation requires me to wear several hats. Sometimes that's a swimming cap, when diving into the deep together with the team to uncover the current way of working from the deepest depths. It may be a chef's hat,…

Hi @dhushujoshu and welcome to the Community! If you are talking about cloud, contact Atlassian support to investigate. They are hosting your environment and have access to the infrastructure and logs. Try to give a clear explanation of what actions you take that feel slow and provide evidence. Hope this helps!

Hi @bobby and welcome to the Community! That's a creative approach you're applying there to create sections in a backlog 😛 ... Since you created an issue type for this, it will also be linked to a workflow. If you can still find the issues via search, check what status they are in and make sure this status is mapped to the…

Hi @Olivia Medina and welcome to the Community! There can be a couple of things playing a role here. First thing that comes to mind is to have a look at the column mappings on you scrum board - make sure that all statuses are mapped to a column - most specific is having the first status you would like to plan sprints from…

You should be able to find contact details on their marketplace listing. Hope this helps! 

Hi @Anamika and welcome to the Community! The post you refer to looks to me like an experiment to get you started with Jira Service Management without the need for any knowledge on how to set it up. You don't need that to get this up and running. You can get to the same point by setting up Jira Service Management and…

Hi @Charlotte McPherson _US-ENG_, I don't think so. The hierarchy in a plan is based on issue types in Jira. Goals are not issue types - they are not even issues. Jira Align offers similar functionality with its objective tree. It requires quite a bit of practice and setup to be in place, but the presence of goals is…