Walter Buggenhout Community Champion

Scheduling in the BigPicture product family is quite complex. Many factors may influence the behaviour of scheduling, such as the way you zoom into your plan (if you're looking at a daily, weekly, monthly, ... schedule) or the scheduling mode. I've been looking through the product documentation to give you some sensible…

Hi @Karmandroid Singularity, That screenshot seems to be from a Jira Board. If I am not mistaken, Biggantt has Workload Plans to manage people's working days (for your resources, rather than for your scope). Are you using these and doesn't that impact your capacity calculations? Hope this helps! 

Hi @Eduardo, While reviewing some older questions, I bumped into yours and noticed it remained unanswered. This may be because it rather requires consultancy than a quick Q&A. What some of your statements is telling me, is that it seems over time your environment has run out of control. For example, having more than 50…

To be clear, @Jonathan, a plan applies to your entire site. Having some users on a standard plan and some on a free plan is not possible under one and the same URL. 

Sorry for the confusion here, guys. But indeed, after double-checking, it's back to my original answer: comments is indeed a custom field which does not filter out the comments on issues. To make absolutely sure, I performed a search with comments is empty, added a comment to an issue that was returned, added a comment to…

I stand corrected 🫣 - even though the above feature request is still showing as unresolved, @Nikola Perisic is correct. I just tried in a test environment and it seems that the below query is now indeed working: comments is empty

Hi @Fabian Esposito and welcome to the Community! JQL does not natively support filtering for comments is empty. There is a feature request that you can track here: JRACLOUD-31057. In the description section, a couple of workarounds are mentioned. Hope this helps! 

Hi @米岡裕矢 and welcome to the Community! When adding those fields to your JPD project, you need to make sure you add the global fields to your projects, not create them as new fields in your JPD project. In project settings > Fields select the option Add global field. Hope this helps!

Hi @John Bradley, There is no approval mechanism for bulk changes. Once you start doing a bulk change, Jira's bulk change wizard will guide you step by step through the changes and will ask you for confirmation before you hit and run. You cannot ask a system approval (I mean, use an approval process in the tool) to involve…

Hi @Mariano Tallarico _Appricity_, A user can only be in 1 workload scheme at a time. So when you update a user's scheme, his workload (and required hours) will change, even in the past. If you use Tempo's approval system, this does not impact approved timesheets in the past. While it may seem as if the user has worked way…

Ok, so it doesn't make much sense to add those sub-tasks to the sprint then, does it - as the activity is happening outside of the sprint? Assuming that your sprints are on a fixed cadence, have you considered simply setting up a scheduled automation rule that runs with a fixed cadence as well, 3 days before the regular…

Are they performing the review and approval before or in the sprint, @prasanna Subramaniam?

Your use case is still slightly vague to me, to be honest. If I understand correctly (and I am really starting to make assumptions now), you have defined a couple of stories for an upcoming sprint and just before the sprint is going to start, your plan is to automatically break down (some? all?) stories into subtasks that…

Hi @naoki_kkc and welcome to the Community! Yes, you can create sub-tasks in a team managed project. There is absolutely nothing to prevent you from doing that. My test site is already using the new Jira navigation, so it may look a bit different, but here is a screen shot of how I can add a child issue (sub-task) to a…

Hi @prasanna Subramaniam and welcome to the Community! I am not sure what you are trying to do, but if your idea is to use automation to assign issues automatically to the next upcoming sprint, you might be able to do so with the Edit Issue action. Select the Sprint field and from the option list select Next sprint (name…

Hi @Arief Ramadhan Heldian, If tickets created by email are not appearing in your filter's results, it must be because they are not meeting some of the criteria you specified. Your filter is quite restrictive: * you only display tickets from the Finance Helpdesk project; * you only display tickets with customer request…

Hi @Bobby Moyini, These dates are only visible on your Epics if they are actually filled out, not if they are left blank and rolled up from the start and end dates of your stories. Then they are just calculated fields displayed in your plan only. Hope this helps! 

Hi @Andrea, You may find this community article providing some good tips and tricks. Hope this helps! 

Hi @Lina Sofia Ballesteros Merchan and welcome to the Community! There might be a couple of reasons for this behaviour. It is clear that your issues are created in Jira - otherwise you wouldn't see them in the issues view. It is important to note that a board in Jira is a visualisation of issues matching a certain filter.…

Hi @Mirja Baig, I am quite sure that you want to add a comment to the linked issue in Project A. In short: Trigger: issue transitioned from To Do -> In Progress Condition: issue fields / Project not in "Project A" Branch: For Linked Issues Action: Add comment with text {{triggerIssue.key}} status updated from To Do to In…

Hi @Rajesh Rangisetti and welcome to the Community! Could you be more specific about your actual question? You seem to be hinting that you're being asked to provide payment details while you are on a free plan. This could happen if you have started a trial of a paid plan and the trial period is expiring. If you don't add…

Hi @Mirja Baig, This sample rule in the automation playground has almost all the pieces you need. You should just use a different trigger (issue transitioned). Hope this helps! 

Hi @Jesús Velarde and welcome to the Community! If you talk about "link 2 projects", I am assuming you want to sync / exchange information between issues in those different sites. The marketplace does offer a couple of options to do stuff like this: Backbone, Exalate, GetInt, Issue Sync and Scriptrunner Connect are…

Hi @Fabrice Gantois, This is a fairly standard process to set up in Jira Service Management, even though it is not an IT use case. All you would need, is the following: * an intake form that people can use to file a complaint. It is probably a good idea to set up a specific issue type complaint and a matching request…

Hi @Luis Losada Borrero and welcome to the Community! If you literally want to "assign" work to people in Jira, these people must be Jira users. Even more so, they need to have the specific permission "assignable user" in a project to let you do that - on a free plan, that will be the case for every user in your instance,…

Hi @Aiswarya Ayyapan and welcome to the Community! It very much depends on what you mean by "deleted from the board". Issues disappear automatically from a board when they get completed, typically after two weeks. In this case, they are not deleted, but just hidden from the board view. You can always search for such issues…

Hi @Fabrice Gantois, You may find this knowledge base article useful for dealing with this. Hope this helps! 

Check if the Story Points field is present on the AM: Scrum Default Issue Screen. As it doesn't display as a link on your screenshot, it may very well be that you don't have Jira Admin permission - to manage screens, you need that permission, so you might need to reach out to a Jira admin in your organisation to check this…

Hi @Anita Chen, Access to Jira Data Center is user based, not device based. I am not aware of any limitations on the number of devices that can be used concurrently. There have been a number of feature request in the passed to restrict the amount of concurrent logins with the same account on the platform: * JRASERVER-11970…

That is not the screen, @AjayShankar AN - it is the layout that is on top of that. Story point estimate is a field used in team managed projects. It just fell off your initial screenshot above, but I thought I could see that your project is actually company managed (or am I wrong there?) ... So, let's focus on the create…