Walter Buggenhout Community Champion

Hi @AjayShankar AN and welcome to the Community! I've seen it happen quite a few times that there are multiple Story Point fields in an instance. I would not be surprised if that is the case in your instance as well and that you may be trying to set th wrong field. Also, if you are creating issues and want to set fields…

Hi @Naoki, Yes, a team managed project only supports one email addres connection: see this related support article. If you want to attach more addresses to a single project, a company managed project is your go-to option (with indeed the limit of 10). I am not sure, though, why you would want to set up separate email…

Hi @준식 JunsikK and welcome to the Community! See this support article for instructions. Check both the original and improved navigation experience as your site can be on one of them. And make sure you are the billing admin for your site. Hope this helps!

Hi @John Morrow, Best practice is to link groups from your Entra directory to project roles in Jira. That way, you manage group membership of your users in Entra, but leverage those to unlock certain permissions in Jira. Hope this helps! 

Hi @Nita Brumbaugh, In the ticket comments, you mention that you want to link multiple issues to a release. That is quite a different use case than linking issues. Bulk change allows you to assign multiple issues to a release in one go: create a search that contains all the issues, start a bulk operation, edit the issues…

Hi @Lionel Ebener and welcome to the Community! You need to add the person to a role in your project before you can add that person. Hope this helps!

From a sample plan: Key settings: * In Plan Settings > Scheduling make sure that estimation is set to days * In your plan's View Settings make sure to check the box next to roll up > others Then you should get the above result.

Hi @Michel van de Wiel, Great that you want to help out, but please do not post AI generated answers (that are not at least properly validated). There's quite a few things in that post that read nicely, but are not even referencing existing Jira features. @Yoav Ben Arie (Zynga) - I'll answer your request below and…

Hi @Uriel Zohar and welcome to the Community! Can you be more specific about what you are trying to achieve? Is your question about story points vs time estimation? Is it about adding fields to cards on a board, or about reporting? Are you using company managed or team managed projects? Maybe even about something else? A…

Hi @Yoav Ben Arie (Zynga) and welcome to the Community! Since Plans (as the name subtly hints at) is a forward looking, planning tool, the estimates that get pulled in from Jira's issue sources are the remaining estimates. When you add an original estimate on a Jira issue, it automatically gets copied over into…

Hi @Govardhan Reddy and welcome to the Community! You tagged your question as related to Jira Data Center. There is only one plan available there, which is one you would host yourself. It would only make sense if you are in an organization with approximately 500 users (or more), as the cheapest license is for 500 users.…

Hi @kholod Alataar and welcome to the Community! Changing background colors is/was a feature in Jira Work Management. It has never existed in Jira Software. There is currently a lot going on in the Jira UI. Jira Work Management and Jira Software are being merged into a single Jira product, the navigation is being entirely…

Hi @Lucia Bayly and welcome to the Community! I don't think so, to be honest. The only issue type available in JPD is an idea, which is a standard issue type at the same hierarchy level as stories, bugs, tasks and so on. You can't change that, nor add additional issue types in there. You can link delivery work (consisting…

Hi @福西加奈子 and welcome to the Community! Assuming that the timer of your time to first response is stopped when a comment is added to a ticket, the following filter should return tickets that have passed their target and the SLA timer is still running (or paused) ("Time to First Response" = running() OR "Time to First…

Hi @Gregory Wallace and welcome to the Community! Enablement academy is a special programme for Atlassian partners with learning paths that are tuned specifically to their needs as solution consultants. You need to be employed at a recognised partner to access that specific path. Since this year, however, Atlassian has…

Hi @Silvia Llumiquinga, The answer may depend on what you want to do with it after downloading it. * If you just want to get the issues in your project, you can export them from the issues view in your project in various formats, of which csv is most commonly used. * If you want to copy your project into another site, your…

Hi @Norbert Kalbe and welcome to the Community! CTRL-F is not a function of Jira. It is a feature your computer supports that does exactly what you describe: it is capable to find text that is displayed somewhere on the screen you are looking at. That is also the case if you search through a newspaper website, a word…

H @Patrick Wright, Makes total sense. I tend to elaborate, but in this case, your reasoning is a very good basis to start from. You may discover in time that there may even be other types of work that you can manage in Jira just as well, like internal processes (sales, HR processes, legal and invoicing), but they can be…

Hi @David Mr and welcome to the Community! Atlassian does have a public backlog available, called Jira.atlassian.com (JAC) where you can indeed search for items and share thoughts. While I can't speak for Atlassian directly, I know from many interactions with product teams, webinars and interactive sessions that user votes…

Hi @JJ Legelis and welcome to the Community! Since you're talking about incidents, it would make a lot of sense if you managed those with Jira Service Management (JSM). JSM comes with SLA's, that have a timer running and that can quite easily be queried with specific functions related to those SLA's (breached(),…

Hi @scrivanosilvio and welcome to the Community! If you set up a scheduled automation rule, you can add a JQL filter to that trigger to execute the rule on a maximum of 100 issues at once. From within the rule, you can even run that rule. If you choose this approach, be careful to not leave it enabled if you don't want to…

Hi @Charly CHHUN and welcome to the Community! The way Atlassian and many other companies do this, is through StatusPage. This is an Atlassian acquisition from a couple of years ago which runs outside of your own systems (which is particularly useful if those systems are down) and allow you to both push communications as…

Hi @Gonzalez Mendez, Javier and welcome to the Community! While reviewing older questions, I bumped into yours. Did you manage to get this resolved? If not: your automation rule's trigger is scheduled - running every Tuesday at 2 PM. A scheduled issue trigger requires you to specify a JQL filter that returns issues (in…

Hi @Harry Brothwood and welcome to the Community! Visibility of users in a user custom field is controlled by the browse users global permission in Jira. Users must be a member of a group with that permission in order to search for users in a user picker field. Hope this helps!

Hi @Irene Viljoen, That is correct. Extending the hierarchy above epics is only possible in the premium plan or - using issue linking - with custom hierarchy / structure marketplace apps. In addition to that, on an extra note, it is not possible to create 3 levels below Epics with a parent - child hierarchy (not even with…

Hi @Shakila Hudda-Shaikh and welcome to the Community! The following filter returns all issues without logged time in a project: project = "Your Project" AND timespent is empty Hope this helps!

Hi @Andrew Huster, If your path's to done both end with a transition into the Completed status at the end, this might get a bit difficult to oversee. The SLA timer will stop running when an event occurs, typically the transition into a status or the resolution being set. If you can consider both as having a different…

Hi @Oliver Ortiz, Bulk changes of an issue type are supported, but you need to use the move action for this. The best way to address this is from the issues view, where you can search for the issues you want to update. Then, from the ... button near the top right of the search results select Bulk change all x issues: From…

Hi @小川晴道 and welcome to the Community! English translation: In Trello, you can add checklists to cards. Is there an equivalent to checklists for subtasks in JIRA? If not, is there an alternative (e.g. using custom fields) ? Atlassian is currently rolling out action items that you can use in paragraph custom fields, as you…

Hi @Drishti Maharaj, The number of hours between the parentheses is the number of hours you add to (or substract from) the start of today (0:00 this morning) Your query - as you describe it in your title - does not make much sense, as issues can't have a created day that's in the future. It would be more logical if your…