Walter Buggenhout Community Champion

Hi @Umang dayal and welcome to the Community! I would assume this comes close to what you have in mind: You have to make sure that you have appropriate status and progress indicator fields configured for your Epic work type. As soon as you have those and make sure to keep them up to date at regular intervals (e.g. weekly…

Hi @Lisa Warren and welcome to the Community! It's quite important to first of all understand Jira's work type hierarchy. Tasks and Stories are at the same hierarchy level in Jira - so if you want to apply 3 hierarchy levels, these need to be: Epic > Story > Sub-task Make sure you have those defined as such in your csv…

Hi @Michael Landry, Plans do hide completed work items when their close date is some time in the past, by default I believe this is after 30 days. You can review and adjust this setting in Plan Settings -> Work in your Plan: Hope this helps! 

Hi @Nick Pacifico, Can you give this a try: {{#=}}ROUND(({{customfield_26121}} / 12) * 0.015, 2){{/}} Hope this helps!

Hi @Fabio Paglianti, An educated guess based on the information I am reading between the lines of what you describe. You seem to have created 2 automation rules to perform the story point updates. You need to make sure that the rule that updates the story points on your epic is responding to the update of story points from…

Hi @evia imtron admin, Are you on a paid or on a free plan? In the first case, reach out to https://support.atlassian.com/contact and raise a request for support there. Here in Community, most of us are users like yourself who can't access your site for further investigation. Atlassian support does have that superpower.…

Hi @Philipp Rösch and welcome to the Community! I suppose you refer to the markers you can add to your timeline as milestones? I think you're right: they are visual markers of important events, but they stand on their own. In JPD there is no link between a mark and ideas. In delivery (traditional Jira spaces), adding work…

Hi @Francesco Carullo MMS, Users can manually decide to watch a work item by adding themselves as a watcher to it. But apart from that, there is also an auto-watch feature in Jira that adds users automatically as watchers when they actively interact with a work item. This happens when they create or interact with it (e.g…

Hi @Jonathan Porta, As per this support article, the new stakeholders role can be used for incident communication in a standard plan as well, but you should only be able to add users to that role that have an agent license assigned to them. It is a way to test and experience how the feature works, but you won't be able to…

Welcome to the group indeed, @Bruno Legeard _Lynqa_! Interesting and very actual topic you raise there, indeed 💙 

Hi @Shivanandaiah Kulkarni --CNTR, Since you do not mention your hosting type (DC or Cloud), there may be a small difference. In Data Center, there is an edit button on your ticket that raises a separate screen where you can modify earlier values. In the cloud, you can just edit fields on the ticket inline: just select a…

Hi @Fiona Lauchlan, The template is specific to the idea work type in your JPD space. From your question, it is not quite clear how teams who use Jira Delivery raise ideas. It sounds as if they do not create ideas directly in your JPD space, but are somehow directed through another form or channel? If that is true, you…

Hi @ajw1, You tagged your question as relating to the Data Center version of Jira / Confluence. That means your data is on infrastructure that you host yourself. As with any other IT system, as long as you take the necessary precautions to properly secure both your systems and data, what you put into your tools will be as…

Hi @GuiF, On my mobile version of the Jira App (on iOS), when I add a comment to a work item, I can click the blue + button and then select Action from the list of options. I guess that would be what you're looking for. Hope this helps! 

Hi @sowrag and welcome to the Community! Not sure why you would use labels to identify work related to sprints. JQL supports a couple of functions that let you search for sprints dynamically: items in active sprint(s) sprint in openSprints() items in future sprints sprint in futureSprints() items in completed sprints…

Hi @FunnelsFlex and welcome to the Community! The starting point for all server to cloud migrations would be the migration guide. You will find there that it is a process that takes the necessary assessment, preparation, testing and planning. Most out of the box Jira configuration and data can be migrated automatically…

Hi @Kenura Ransidu, As the message in your screenshot suggests: do raise a support ticket for this with Atlassian Support directly. Here on the Community Forum, most of us here are users like yourself trying to help each other out with how-to best practices and advice, but we cannot access your site. Hence, raising a…

Hi @Luis Dominguez, On the free version of Jira cloud, permission settings cannot be configured. It is one of the limitations of the plan. Modifying permissions to spaces requires you to be on a paid plan, starting from the standard version of the product. Hope this helps! 

Hi @Scott Hassell, I am not entirely sure what you are trying to achieve, but - if I understand you correctly - sure, no problem. You can see JPD as a container to manage the product backlog with ideas before they get built. The delivery work then gets managed in Jira spaces. The delivery tab of an idea allows you to…

Hi @Thomas, Is this in a company managed space or in a team managed one? How exactly did you make that change? Did you edit the workflow or did you change the columns on the board? If you made changes to the workflow, did you publish them after you were done? Is your workflow used in one space or shared with other spaces?…

Hi @Staffan Redelius and very much welcome to this group! I read a lot that I can very much relate to in your story and look forward to your contributions out here! 

Hi @Simon Choy, Yes, there is. You'll need the premium version of JPD to get this working. See this community post for more information about idea hierarchy. Hope this helps! 

Hi @Christian Happel, As far as I am aware, if you add users that have a regular Jira license to a JSM space on the same site as members of the Service Team role, they should be able to see the JSM tickets (and be able to also see them as linked tickets). They do not require a JSM license, but will have limited permissions…

If it wasn't suspended a long time ago, it might still be possible to have it reactivated. I'm flagging your post here for someone from the Atlassian team to look into it for you. They'll reach out through this thread.

Hi @Prabhu R, Is this about a free or a paid subscription? If it is for a paid subscription, reach out to Atlassian support directly by raising a support ticket through https://support.atlassian.com/contact/#/ Also make sure you/your admin did not get any notifications recently about your site being deactivated. That does…

Hi @Rebekka Heilmann _viadee_ , Those are great questions and quite niche, to some extent. Simplified workflows are those with global transitions allowing transitions from any status into any other status of the workflow. Adding to that they are only used in a single space creates the situation where non admin users do get…

Hi @Ravi and welcome to the Community! As long as an email address is a valid address, it is technically possible to use it to identify a user account. Whether this is a good idea is a totally different discussion. As you may also read in this related thread, JSM has no way to identify whether an email address belongs to…

Hi @Meenakshi Mittal, No, indeed. Plans are not a gantt planning tool - it works with capacity at team level, not on individual resources. As it happens, there is just a 5-part video series out with clear, visual introductions to how plans work. There is also a video specifically on capacity planning in there. The kanban…

Hi @Yasiru Silva, First of all, you'll need to make sure your external client has product access to Jira (that means, becomes a licensed user). Next, you'll have to make sure you set up proper permissions for all your spaces in Jira. That means, check all the permission schemes you have for company managed spaces and make…

Hi @Mikolaj Trzeciecki and welcome to the Community! That is probably because your space is team managed. Company managed spaces do have a description field, but it seems team managed ones don't. Hope this helps!