Walter Buggenhout Community Champion

Hi @Admin and welcome to the Community! This support article should help in understanding in how billing administration and contacts are managed. You will see that there are 2 different experiences and you could be on either of those. So make sure to find out what experience your organisation is on to define how it works…

Hi @Nguyen Khuong Cong Duy and welcome to the Community! I can't tell you what marks the starting point of the timeline bar there. Just be aware that is nothing more / nothing less than a visualisation. Maybe it has something to do with the creation date of the issue or something that happened with it (like a status…

Of course. I am just pointing you to where you have the best chance of getting a good answer. An error message as you are sharing seems to point towards a technical issue. In the Community, most of us are users of Atlassian products - like yourself - trying to help each other out with tips and knowledge sharing. We don't…

Access to Tempo support channels can be found right here. 

Hi @Vignesh.Hariharan and welcome to the Community! Could it be you are referring to the new playbooks feature in JSM? Maybe this support article can get you started ... Hope this helps!

Hi @Abhisek, For further follow-up, see your previously raised question here: https://community.atlassian.com/forums/Jira-questions/Issue-with-Tempo-for-Jira-Oops-something-went-wrong-Error/qaq-p/3011630#U3011671

Hi @Abhisek, You can best reach out to Tempo directly to investigate. You should be able to find contact details on the app's marketplace listing page. Hope this helps! 

Hi @Nirav Saraiya and welcome to the Community! Something might have gone wrong as there doesn't seem to be an attached screenshot. To allow us to help you out, share more information about how you are performing searches, what you see and what you expect as results. Hopefully we can help you out with more information at…

Hi @Andrea Billings, Check out this support article to track the expected timelines. By the end of July, 2025, the new navigation is expected to complete roll out to all plans (without an option to revert or turn it off anymore). Hope this helps! 

And on a side note: if you are assessing apps prior to cloud migration, it is a very good idea to involve app vendors for the apps you're planning to migrate early on, since they can point out things to keep in mind during the migration. Many apps nowadays offer an automated migration path, but in many cases there's manual…

Simply put: if I don't see HIPAA complyance or BYOK mentioned there and I want an assessment, I raise a request with the vendor. It will probably be the fastest way to get a trustworthy answer.

Hi @Mateusz Janus and welcome to the Community! The index is a layer in between the UI and database that is there to speed up (e.g.) search operations from the UI. Since it is a separate layer sitting between the application and the database, certain operations that you conduct directly on the database without properly…

Hi @Rob Horan, As a starting point, check the marketplace listing page for the app and pay specific attention to the Privacy and Security tab out there. If the information you find there is not conclusive, contact the app vendor for additional details. They should be able to help you out. Hope this helps! 

Hi @William Glass-Husain and welcome to the Community! Put your cursor in the search bar at the top and from the search dialog select Boards. It brings you to the list of boards where you can star them. It then appears under starred items in the navigation. While you're in the list, also check the board location. The board…

Hi @Jet, Just trying to tap into a question I regularly see here in the forums on how delivery progress should / could properly be tracked. It seems as if the integration puts a JPD Idea in a very similar position as an initiative work type would be if you're using Plans in Jira alone (without JPD). Ideas get connected…

I was not referring to the maintenance, @Aswini Ravella. There actually was an active incident this morning around the time you reached out: If you are still experiencing issues, I would recommend raising a ticket with Atlassian support through https://support.atlassian.com/contact/#/ Here on Community, most of us (like…

Hi @Jack Young, There is no workaround, unfortunately. JPD is built on the foundations of team managed projects, which has benefits and also a lot of gaps compared to what company managed projects in what you refer to as 'the normal Jira cloud' can do. There is a (long standing) feature request for this that you can track…

Ow ... small disclaimer: the above solution requires you to work in company managed projects with centrally managed workflows. These are essential for adding screens and workflow validators as I described into your workflow and work with multiple boards for the same project.

Hi @Apryl Harris, There is no way you can abort the Start Sprint action after you hit the start button. It does not do much more than updating the sprint's status behind the scenes and making sure that the work inside your sprint now appears on the current sprint view. What you are actually trying to do, is making sure…

Hi @Shane Gallen, I have been playing around a bit, but haven't been able to find a way to view Atlas goals in a Jira dashboard as it is today. It might be good to know that Atlassian announced an entirely new dashboard experience coming to the Atlassian platform in the coming months (the alpha program was announced…

Hi @Aswini Ravella, You have noticed symptoms before it was noted and publicly announced on Atlassian's status page, but there seems to be an active incident. You can watch https://status.atlassian.com/ and subscribe to updates there. Hope this helps! 

Hi @Bob Bandsuh, Since this is about a marketplace app you are evaluating, best advice would be to contact the vendor of the app directly and let them investigate / give you feedback. That will not only give you an idea if this is expected, it will also give you a good feeling about their level of support. Contact details…

Hi @Zack Waser and welcome to the Community! Internal comments and public comments are handled differently in JSM. While public comments are sent through the customer notifications settings in your project, internal comments are determined by the projects notification scheme. This support article describes what…

Hi @Meg Fletcher, Boards in Jira cloud have a location. They belong to a project (just one, unfortunately) or a user's profile. You should be able to locate the board under the project it was assigned to. Apart from that, you can also access boards (to some extent) in one of the following ways: * From For You > Boards *…

Hi @Chris Johnson, It depends a bit on what you mean with "integrate". But short answer: no. JPD is a cloud only product, not available for Data Center. Hope this helps! 

Hi @Mathieu Daudelin, You should come a long way with Jira's out of the box timeline view. It is one of the views that comes with a board in your project. To spoil the fun a bit up front: it is not a classic gantt chart, but it is very similar in terms of visualising what you explain. Hope this helps!

Hi @tab white and welcome to the Community! I am just going to assume here that your Jira program is just another Jira project that has your epics in it. You are probably aware that releases in Jira are restricted by project. So, if you want the same releases in different projects, you can more or less pretend as if they…

Hi @Kiam Venter and welcome to the Community! You are new here because you have started interacting here in the community! And apparently you're doing not a bad job, as I see you've already reached level 6 since you posted your question 😀 Simply put, the label next to your name is a tag that helps community members quickly…

Yes, @Lara Lutufyan. You have added a validator that makes the Sum of time spent required, while you should validate the regular Time Spent field instead. 

Hi @Krisztina TEGLASI, Yes. The way to address this would be to set up issue level (or in the new terminology: work item level security schemes). They allow you to specify at the work item level who can access it. See this support article on how to set this up. Hope this helps!