Walter Buggenhout Community Champion

I see what you are trying to do and why. Unfortunately there is no JQL option available to find the list of stories associated with a dynamic set of Epics. That's why I was trying to validate if there is no workaround. I was more thinking about quick filters based on fixVersion: > fixVersion IS EMPTY > fixVersion = ABC >…

I was making that assumption as fixVersion is related to a project. So essentially you have 3 different fixVersions. But the idea still remains the same - just update to: Project IN (XX, YY, ZZ ORDER BY Rank) Do you think it could work that way?

Hi @Suzanne, Since your starting point here is a fixVersion, I am assuming all your issues must be in the same project. Why not reverse the logic and simply start by adding all the issues from your project to the board first: Project = XX ORDER BY Rank And maybe add an additional quick filter to your board to filter out…

Hi @Kristen Anderson, If at a given point in time you want to use the real velocity of your teams as a planning parameter in your roadmap, you may find out that pulling in boards is a very useful thing to do. For that use case, it works best if you use a single board that holds all the projects by team, rather than -…

Aha! Thx @Alexander Pappert, rejoining did the trick for me too. As a feedback to the team, this seems fixed going forward! 

You could be right about that @Dirk Ronsmans. Weird that there is an open issue for this when it seems to be fixed :-0 At the same time, I can imagine this is by design rather than a bug. If you create an issue on behalf of someone, you may consider it edgy to share that ticket with other people without that person being…

Hi @Gabriel Barthe , On the server platform this was fixed in JSD 4.8. On Cloud the feature to share a request on create has not been implemented yet. There is a feature request that you can watch for future updates: JSDCLOUD-1511 

Hi @[deleted], I think you need to look at this situation from both a process and a tooling perspective. It's important that your team sees tickets as a team responsibility rather than individual and the tool can support. At our team, we handle this through workflow status. When we expect feedback from a customer, we make…

Hi @Héctor, Maybe the sorting of priorities in your priority configuration is a bit off. Have a look at Administration > Issues > Priorities and check if the order is what you would expect. You can change it there if necessary. Also, consider that sorting your kanban board filter will disable the option to drag and drop…

GROUP HUG The challenge is about posting 10 times to any group. Between last Thursday and today I found 11 group posts, while the badge is still in the challenges list.

JIRA TEACHER Maybe there is a relation as to what the start date of the challenge might be and how the Jira collection is interpreted - there being many flavours obviously. From the Jira leaderboard I see 8 accepted answers in the last 30 days, most likely all from last week.

JOIN 3 GROUPS I saw the challenge pop up in my list shortly after the start of the pilot. This triggered me to have a look at the current group catalog, where I easily found 3 groups very much worth joining. Which I did, but the challenge is still in my list of open challenges. Funnily enough I received the group hug badge…

OCTOBER VISIT CHALLENGE The challenge is over by now. But despite visiting the Community and answering questions every single day between October 25th and 31st, I did not get awarded the badge. I was wondering, like @Larry Brock how community visits were being tracked.

Hi @Dave Burrells, First of all check whether your project is next-gen or a classic project. In next-gen you have this option to add a column to your board: In a classic project, columns on the board are managed in a different way. You need to get into Board Configuration from the Boar Setting of your board, in the top…

Hi @Preston Warden, As Hana mentions, you can allow your internal Jira users to create issues through the portal and encourage them to do so as much as possible (through procedures and agreements on how to do things). However, if they are in a combined role (both creating and tracking issues, potentially as agents) that…

Hi @noa harel, If you click through from Project Settings -> Automation I see an automation view with 2 entries in my Cloud instance: Automation is the new automation, that is supposed to gradually take over all automation rules from the past and offer new options as well. The Legacy automation is the old set of automation…

Hi @Marcela Junyent That is true - I was assuming your request types mapped to different issue types. On the server platform, Scriptrunner behaviours could help you indeed, but due to limitations of the Cloud platform, the module is not available. I still see two options available from standard Jira configuration: * Add…

Hi @Harsha Vardhan Doddi, There is currently a lot going on about the new issue view you are referring to. Atlassian has plans to enforce the new view by March next year, but is aware that there is a lot to do. Expect the view to change quite a bit over the next coming months and keep an eye at this article to get an idea…

Hi @EnEm, This is where the big added value of the platform really shines. Jira Software and Jira Service Desk are built on the same platform: the core concept of both products is an issue (of a certain type: an incident, service request, ... on service desk - an epic, story, bug, task, ... for dev teams). Issues move…

Does it matter from what page you visit? I usually don't come in through the home page, but from a random community url (may be a question I had open or an article I recently read).

Another challenge that popped up this morning is the Weekend Wisdom badge. Could be we're well over 100 people who posted by now, but in what time zone does the weekend start ;-)?

I was asking myself the exact same question. :-)

Hi @xristophers, The advanced roadmap team has made the choice to focus on team capacity, rather than individual capacity. I read in this related question that there are/were plans to enable flexible capacity at sprint level, so you would indeed have the possibility to plan flexibly at team level. The feature has already…

Kudos for those updates! :-)

Hi @Kseniya Zhukova, You put your finger right on the sore spot there. All logged in users can browse is the cause that anyone who logs into your Jira instance has access to the projects using the default permission scheme. Including your client, regardless of the fact that you want him/her to use the next-gen project.…

Hi @[deleted], You are correct indeed. To close the loop: there is a feature request for this functionality you may want to track to be informed when this may become available: JRACLOUD-3821

Hi @tracy_bergamin, Maybe this helps: Project = XX and (worklogDate <= -14d OR (timespent is EMPTY and created <= -14d)) As a bit of background: the worklogdate looks at the time when hours spent were logged. So the first part of the statement should fetch issues with a last worklog more than 14 days ago. The second part…

Hi @Jacob Young, no worries :-) - my input is fundamentally meant as feedback about the pilot and to help fix flaws. Yet - if you mention you awarded me for those 3 challenges, I still see 2 of them in the next challenges list on the left instead of in the trophy case.

Hi @João Vitor, These are recorded in the Reports section of your service desk. More specifically in the Requests Deflected report: Article views is the number of times an article was shown in the portal. Requests deflected is the number of times a user clicked the "Yes" button to state the article was helpful. By clicking…

Hi @Marcela Junyent, Yes. This is what custom field contexts are for, so you wouldn't need marketplace apps for that. This article may be a good starting point to learn about configuring them.