Walter Buggenhout Community Champion

Hi @Carolyn Moore, JPD premium has just been released in GA - it does not seem like that strange that an external tool does not support those changes immediately, as it is most likely built by a third party vendor. I know you can bring ideas into plans to connect your product and delivery roadmaps nicely. If you want to…

Hi @Pierfrancesco Di Ruzza and welcome to the Community (once more 😉), In the standard version of JPD, there isn't. The structure is flat as you only have 1 type: an idea (that can be enriched with insights). While it is not entirely clear what you are hoping to achieve from your question, it might be good to know that JPD…

Hi @Gordon Bissell, No idea why this would have happened, but it does seem as if there must have been something wrong under the hood with that board and/or project. Since you don't have access to application logs in cloud, it's unfortunately painful to investigate things like these. If this would repeat itself at some…

Just for clarity, @Vara Prasad - @David Nickell is referring to work item security schemes over here: Your answer my be in the Security Scheme associated to you project. These are the way to manage visibility of specific issues in a single project and the answer to your requirement. You can find more detailed documentation…

Hi @David, You have a lot going on, as it seems from your post. It will be hard (if not impossible) to get that all resolved through simple Q&A here, but I do have a couple of suggestions and feedback: * You seem to struggle with too much going on at the same time and also keeping that situation alive. There is a strong…

Hi @Pierfrancesco Di Ruzza and welcome to the Community! This is a standard feature, even in the standard plan of JPD. You can use the Goals field to connect ideas to goals: Just make sure that you enable the projects and goals integration in your project from Project settings > Features > Goals & Projects Hope this helps!

Yes, it can @Robert Meador. Raise a support ticket with Atlassian to request this. It is part of an experiment that several users have been reporting recently and that can be undone by reaching out to Atlassian support directly. See also this related post for a bit more background. Hope this helps! 

Hi @Peter Leach and welcome to the Community! No. Emails sent to JSM either add a new comment - when they are sent in reply to a message that has a reference to an existing ticket - or create a new ticket (when there is no reference to an existing ticket in the incoming email). Updating comments is not a supported feature.…

Hi @Joshua Stokes, External users are users like any other, with the one exception that you don't manage or own their accounts. Unless of course you create accounts for them yourself in your own user directory and share with them. In that case they become managed users like your own. How to set this up depends on: * your…

JSM is one of the market leading ITSM solutions, having all of this out of the box. It comes with a customer portal where customers submit their requests (form to fill in information and attachments). These land in your system as tickets to work on - the workflow you can use from a template or adjust to your specific way…

Hi @Joshua Stokes, Review your SLA configuration settings. I am quite sure that the SLA timer is not paused because a comment to a customer is added, but because this also (through an automation) updates the status of your ticket to a waiting for customer status. It is the status change that then stops the SLA timer,…

Hi @Jason Cookman, This seems a topic that several other users are reporting today. You seem to be part of an experiment by Atlassian to enhance the flow of work with this. As per this thread with an accepted answer you should be able to reach out to Atlassian support to have it put back in its previous place. Hope this…

Absolutely, @Bill Sheboy 😅 - well spotted!

Hi @Автор контента, Once you are in a project, shortcuts have moved into the horizontal navigation menu above your (board, ...) view: If you have a lot of options in that bar, the option may be hidden under the + link on the right hand side. Hope this helps!

Never mind my comment @Becky T - @Trudy P Claspill is 100% right on this one. This is an issue I had not encountered yet.

Hi @Becky T and welcome to the Community! Can you share a screenshot of what you are seeing? I am afraid it will not be something you will be able to control, but I work in quite a lot of cloud sites and I can't see the behaviour you describe in any of those. So I am trying to pinpoint where this might be happening.

Hi @Tirupal Reddy Indireddy and welcome to the Community! The Jira and I have been good friends for about 15 years now 😉 ... I am quite sure what you are asking about is absolutely possible. A good way to get started would be to create a new project from a template so you can see what is possible and explore its features.…

I can relate to that to some point, @Geylani Özçubukçu and having used Jira across server / DC / cloud for almost 15 years now, I feel your pain. Change can be hard and it is even harder if you know or knew your way around very well. With the system of work announcement and the tools really becoming an integrated platform…

Hi @anilsantharam.ch and welcome to the Community! I'll get to automating the comment further on, but would like to challenge some of your requirements if you don't mind; I am a bit surprised when you are running sprints and at the same time state the following: day before sprint ends, i need to send out reminders via…

Hi @Laxminarayan De and welcome to the Community! Probably something went wrong with the screenshot you're referring to as there does not seem to be one linked to your question. Unless you can add that and without any insight into what your rule looks like at this point, splitting your rule would almost certainly do the…

Hi @Geylani Özçubukçu, Depending on your plan, maybe. But very soon there will be no more way back. The new navigation is rolling out according to the schedule you can find here. Once its early June (so in the next couple of weeks) it will no longer be possible to switch it of, so it's best to get used to it as soon as…

Hi @Carlos Gallegos, My guess is this is a question you best ask internally within your company. But I might be wrong there - could you provide a bit more context about what you are trying to achieve and where you are trying to locate this specific field? 

Hi @Yu Du and welcome to the Community! I understand that you are looking to make a field read only after a status update of a work item. Jira does not support security settings at field level, as you can verify from this feature request for it: JRACLOUD-69298. This has always been like this for as long as I can remember,…

Welcome to the Agile group, @Elizabeth Jones! Great to have you on board! 🎉 Love to hear your insights on how async communication as a modern way of working fits in your agile ways of working and when to use it (or not)!

Great question, @Sadhana_Easy Agile! Cross team collaboration is very much about managing dependencies, right 😛 ... In the spirit of the Agile Manifesto (Individuals and Interactions over Processes and Tools) I am fond of a tip I picked up last year about running effective teams. Apart from working on a continuous basis on…

Hi @rjrajatdeep and welcome to the Community! There's a lot of text functions you can use to manipulate text strings in smart values. Have a look at this support article to learn more. The best option will depend on your scenario in real life. Assuming that your example is literally what you want to achieve, the following…

Hi @Jeffrey Beardsworth and welcome to the Community! No, it's not possible. Tabs can be added on screens in company managed projects, but that is a specific configuration component that does not exist in team managed projects. Those only have a layout associated with each work type, which only has sections (description…

Hi @Dan Long, I'm afraid the short answer there is no. The only way to see workflow configuration details is to get into the settings. Hope this helps! 

Hi @Felipe Rodrigues, From the swimlane options in your board configuration. You should be able to find (and configure) those in Board Settings > Layout > Swimlanes. Hope this helps! 

Hi @Laraine Porrazzo and welcome to the Community! Automation rules get triggered by some event, like the one you describe in your question: e.g. a work item transitions to a certain status. You can (theoretically) trigger your automation rules for older tickets by moving them back to the start of the process (as in:…