Walter Buggenhout Community Champion

Hey @John Funk, I totally agree on the empathy suggestions above. To add a practical tip, it often helps to let people take ownership of something if you want them to be engaged. So rather than telling them what to do, make them responsible to solve a problem - something challenging enough to make it an effort, but within…

Async collaboration does require skills and a certain effort that is not up everyone's alley. Async work requires writing, searching and reading. Many people feel comfortable just hopping into yet another meeting where they can just speak up and hop out, feeling reassured that someone will take care of those meeting notes…

Hi @Fabian Lim, I am one of those people who still believes we should learn from what happened during the pandemic. Everyone noticed how the quality of air, our impact on the climate, the stress and time lost from commuting - everybody at the same time - had changed so much for the better. Didn't we all promise ourselves…

Hi @Evan Giordanella, I think you are looking for the standard linked issues field. Depending on whether you are working in a team managed or a company managed project, you should be able to add that field to your screens as follows: In a team managed project, just activate the field from the create screen / configure…

Hi @Jason Yeung, Backups are stored in the Backups folder below your Confluence home directory by default. That path can be changed, though and you might check the backup path on your own instance by following the guidelines described in this support article. Hope this helps!

Hi @[deleted], You can see the fix version start and end dates as part of the planning for the work that is being done. Consider Jira Software as the tool that you use to plan and track all the work that is being done to build and release a version of working software. If you associate every epic, story, bug or task that…

Familiarise yourself with the differences. There is more to the change than just picking up your data and moving them over to a different host. Take the time to assess which cloud plan is right for you. Different to the server/DC platform, different plans offer different features. Make sure you know what you need before…

Hi Cameron, In an attempt to combine the Team event and the Atlassian flywheel - at Team '21 I was really impressed by the announcement of the Point A programme and everything within. Now, looking back a couple of months later, how do you assess the new products and initiatives that were announced back then in terms of…

Hi Cameron! We are starting to see more questions coming in about when the next Jira DC LTS release might be coming up. Could you give us a hint whether that might be version 8.20, 8.21 and when it is roughly to be expected?

Hi @Sachindra Narayan, That depends on the possibilities QRadar offers to import or upload the data. I am not aware of the capabilities on that end. On the Atlassian side you either have the csv export or the REST API to work with.

About that known issue: the event will be listed in the event log, but "JIRA" will be mentioned as the author instead of the real author. And if the documentation is correct, yes: it is only organization admins that have access to the audit logs in admin.atlassian.com.

Hi @Sachindra Narayan, I assume that you have read about application audit log functionality in this support article and possibly also about the organization audit log in this support article? The Jira audit log (about the application) requires Jira Administrator permissions to be accessed. The Organization audit log is…

Hi @Jason Wang, That depends a bit on how you define that project template. When you create a new work management project and select a template from the library, you will see the following screen: In this example I selected the project management template provided by Atlassian. If I just enter a project name and key and…

Hi @Matt Ashurst, What you are trying to achieve does make sense, absolutely. However, the concept of quick filters is designed to be flexible enough to filter on - well - virtually anything. You could have one filter to search by assignee and another one to search by due date and e.g. one more to filter by component. As…

This finally got me to publish my first community article as wel 🤗 : https://community.atlassian.com/t5/Jira-articles/Automation-Set-your-Advanced-Roadmaps-Team-automatically-when/ba-p/1761588

Hi @MyDentons Support, You should be able to export your JSM tickets from the issue navigator (navigate to Filters > advanced issue search). Just define any selection of tickets right there and you can export the data to csv format. 

Hi @Jason D'Cruz, That's a great proposal! Thx! In addition to that, I can indeed imagine other folks will be interested in the topic as Dirk suggests. 

Hi @Liron, Thx for that feedback. Really looking forward to improvements in that area and at the same time hoping they will really go to the heart of matter! And yes, definitely interested to participate in design feedback! 

Hey @Dirk Ronsmans, I've had the privilege to participate in a feedback session about it. In terms of look and feel it is indeed very much as if you were in Confluence. My question is mainly what will happen for existing customers and their Confluence instance. They are currently paying a license fee for their internal…

Hi @Jason D'Cruz, How will this native KB experience in JSM impact customers who are using Confluence as a knowledge base with their service desks today? Will they have to / be advised to migrate to the native experience? Will they still need Confluence when this becomes available? 

Another question I have is related to the complexity to configure screens. With the introduction of JSM, we now see: * ITSM categories Incident, Change, Problem * Issue types associated with these categories * Request types associated with these issue types To properly setup all the forms for those, you have to: * Define…

Hi guys, I was wondering if there's any news about the roadmap linked to the acquisition of ThinkTilt / ProForma. Are there any plans as to how this product will become integrated?

Hi @Nir Malchy, Global automation rules are created by users with the Administer Jira global permission. If you don't have that permission, you'll need to reach out to your Jira Administrator(s) to have them created for you. 

Hi @Mohamed Elkhateb, Capacity in advanced roadmaps is managed from the Teams page, which you can access from the link directly below the "Travel booking division" title on the screen. That looks to me like a screenshot from an Atlassian demo, so as a prerequisite make sure you are on the premium plan of Jira Software…

Hi @박보은, The announcement banner cannot be set in cloud. This has been a long standing request that from an update dating back to March 2021 might be considered for implementation in the near future after all. It might for that reason be useful to watch JRACLOUD-67563 to stay informed of updates. 

So if I understand correctly, the following means JSM projects - regardless of the template they were created from (and not in JSW or JWM projects): At the moment, you need to have a project created with the ITSM project template to use many ITSM features, including Change Management and the Change calendar. Soon, you'll…

Hi @Candy Tricia Khohliwe, Apart from the notification settings in your projects, the notifications you receive are influenced by the personal settings you can find by clicking your avatar in the top right corner of your screen and then selecting (quite obviously) "personal settings" Have a look if there aren't any…

Hi @Süleyman, The 250 GB storage limit is a limit of your standard plan subscription. From the Atlassian licensing FAQ: If your site has multiple products, you should get more storage space on your standard plan. If that is not the case, you'll need to upgrade to the premium plan to get unlimited storage. 

Hi @Katelyn Botts, Granting access to Jira (Software) without a license works through anonymous access. That is something to set up with caution, as it opens up that information to literally the world. You can read more about anonymous access in this support article. At the same time, anonymous access will not allow those…

Hi @Amine Maghrebi, Batching email notifications is a Data Center feature and is not available in Cloud. There is a feature request for it, that you can watch here: JRACLOUD-1369