Walter Buggenhout Community Champion

Hi @Ben Weisman, Is the reporter field present on the create screen for this issue type you are trying to create? 

Hi @Ashwini Gunjal, I think a pragmatic approach is in order. The goal of sprints is to create focus on the work your team is doing by committing to a small(er) number of work items across a short period of time. Reports (like the sprint report or the velocity chart) tell you how the sprint went and provide you with…

Hi @Katharina Rehberg and welcome to the Community! This is a very open question, so I don't think I'll be able to give you "the" silver bullet answer. But I am willing to give you some pointers / things to consider; * First of all, you mention a license key. Maybe I am wrong, but I thought a license key was unique to a…

Hi @Michelle Michaels and welcome to the Community! Not based on due date, but on workflow status. You can add workflow properties to a status as described in this support article. Possible solutions may be: * jira.permission.edit.group.2=some-group * jira.permission.edit.projectrole=10000 The best choice depends on the…

Hi @Netalie Linden and welcome to the Community, All you need to do, is make sure that the workflow of your tasks covers the process across both teams. In a classic scenario, with analysis and development teams, that could look like this: Then, create separate boards for the same project and map the Analysis statuses to…

Hi @Anton Zabolockii , There are 2 things you can do to deal with both these issues. First, the status you see in the top right corner. It is a good thing that there is status information, first of all. This will eliminate all kinds of unnecessary questions from your customer that are just about: "hey, can you tell me what…

Hi @Rick and welcome to the Community, Jira Work Management does have a feature called Forms which allows you to share a form in many different ways. How this form works, is described in these documentation pages. A caveat might be that the people who would enter information this way, need to have access to the project the…

Hi @Mike Newman , Team Calendars is bundled with Data Center and for that reason no longer available as a separate Marketplace app. But it will still be available (for free, as part of Confluence Data Center).

Hi @manikanta ch , I don't see an immediate way to pull that off with JQL. If you know the date, you could write a fairly simple query like this: Project = xyz AND Status CHANGED AFTER StartOfWeek() where StartOfWeek() may just as well be any other date. I am trying to get my head around what you are trying to achieve. The…

Hi @John Wessel and welcome to the Community! In Jira Service Management, internal users either need product access to JSM (your agents) or JSW (your collaborators) AND - if your project was set up quite normally - should be added to the Service Desk Team role of your project. Your customers, i.e. the people who can create…

Hi @Lacey Kennedy , You are may be running into a well-known issue, that is captured in JSDCLOUD-5878. The good news there is that a fix appears to be currently in development and is expected to be released somewhere during Q4 2021. I recommend you to watch that ticket for further updates. Hope this helps!

Hi @Mike , The cloud migration assistant does support Jira versions as of 7.6.0. Apart from that, it is also worth checking if you have marketplace apps on your instance, as they may also impact your migration. You might have an issue here when it comes to upgrading your server instance, because the basic answer to your…

Hi @Muhammad Akram Sharifi , That is not possible, as far as I know. As you know, one issue can have many, many comments. That does not work nicely with the roadmap overview of advanced roadmaps.

If you click on the link I included in my previous post, that is exactly what you'll get. Just apply an additional filter by product and you have everything there is available. There are more than 1.000 marketplace apps for Data Center and that gets updated every day. So for a single source of truth, the best place to go…

Hi @Mike Newman and welcome to the community! I understand you are referring to the bundled apps with the Data Center platform, so the former Marketplace that are now included in the products? Here is an overview from the Data Center pricing and licensing page: If you are looking for apps available separately for download…

Hi @Bharath Sithian and welcome to the community, Yes, you can do that. Your SLA targets are set from JQL conditions, which simply means you set different SLA targets based on the severity that is set on your tickets. Based on your example, you can set different targets like this: Severity = 5 and Severity = 4 replace 4…

Hi @gail_kay, Not out of the box as part of the cloning process. But you could set up an automation rule to clear those fields when a cloned issue is created. 

Hi @[deleted], As under the hood server and Data Center are essentially the same product, that should definitely work. A key thing to get things working, is to set up an application link between Jira and Confluence. For more information, see this guide. 

Hi @Stefano Gambaro and welcome to the community, Unfortunately not. There is a feature request for this in the backlog, but Atlassian has not shown much interest in similar requests in the past. You can still watch the ticket over here: JRACLOUD-36490. If this is a really important feature for you, you could have a look…

Hi @Benjamin White, The most obvious reason why this may fail, is that the request type you are trying to set is not associated with the Task issue type you defined before. In short, there must be a Request Type Form defined in your JSM project that is linked to the issuetype Task. You can check the Audit log of your…

Hi @Yorick Rahou and welcome to the community! For inspiration, have a look at the Jira Automation Template Library. It has a lot of sample rules, e.g. related to syncing and linking issues. You may take a closer look at this automation rule - which copies status updates across linked issues. In the example, the automation…

Hi @Sutee, Sengkaew, As far as I know, that is not something you can control. There is an in product feedback option that you may use to raise this suggestion to the product teams, though: It appears on certain screens near that same bottom left corner.

Hi @Mohamed Ramadan , Epics and features are concepts used in the SAFe framework. So a starting point could be a SAFe glossary like this. Essentially, they are both big chunks of work that are further broken down into smaller bits and pieces once you start breaking down a project / program / portfolio into manageable work…

Hi @David Loszewski , From this support article , you are correct that a collaborator should be able to be added as a watcher to a ticket. But you are right when you say that a collaborator is not always clearly identified. In Jira Service Management, you should only worry about 2 roles when talking actual users (I am…

Hi @Benjamin White, Just as a means to get you going; you could create a second automation rule that listens to the issue created event as a trigger and set the request type if it is not filled out yet. So, basically: * Trigger: issue created * Optional extra conditions: issuetype = (your issue type), Request type EMPTY *…

Hi @Mhaus and welcome to the Community, Your question is very much a consultancy question, if you ask me. No matter what tools you are using, if you feel information is not flowing or being used to the best of its capacity, your organisation culture and practices need work. Nevertheless, Jira as a tool CAN support you, as…

Hi @Theis Joergensen , If you have a very extensive knowledge base, it may be useful to let agents search for articles directly in Confluence (on top of the suggestions they are presented with in a ticket). Confluence has some more advanced search capabilities and when searching for content directly in the tool, you can…

Hi @John Funk , Thanks for engaging as a group leader for this brand new group for a brand new product! As a Jira veteran, working with and implementing both JSW and JSM for many years at both our own company and for our customers, I am thrilled to see Jira Core being picked up and leveraged to a platform with really…

Hi @Ali Nasrallah, I was afraid you'd say something like that. And I hope you have at least linked your Epics to a theme with an issue link. Searching for linked issues is an area where Jira (out of the box) has some serious room for improvement. But if we stick to the original use case, you could still retrieve your Epics…

Hi @Sharon G_ and welcome to the Community! These Business Projects you are referring to belong to the recently rebranded Jira Work Management, projects with a feature set that matches the needs and ambitions of business teams. Where Jira Software offers functionality for development teams (scrum and kanban boards, release…