Walter Buggenhout Community Champion

I used to play football - although I should probably call it soccer to avoid confusion - for a very long time. But that very last time when I was on my way to score a goal, thinking there was no one anywhere even close to catching up with me, convinced that I was running so fast towards the goal and still got tackled by 2…

Hi @Sebastian Kern and welcome to the Community, No, unfortunately not. Unlike SQL queries that you execute directly on a database and allows you to define JOIN relationships, JQL in the Jira UI always retrieves a list of issues with attributes of those issues only. By adding the linked issues column to your result set,…

Hi @Steve Pace, Yes it does. Have a look at this support article to learn more. Hope this helps! 

Hi @AGnieszka GRodzka and welcome to the Community, Epic link is the field that is used to link stories (tasks, bugs, ...) to an Epic. Those are the issues that in the hierarchy of your work are below an epic. Initiatives are normally at the level above your Epics. And that link should be defined with the Parent link…

Hi @[deleted] , The premium plan of JSM does include Insight, an asset management system which does allow you to add rich information to your tickets. Do check out this support article to learn more.

Hi @Theis Joergensen , The common practice to set this up, is to use labels on Confluence pages that you then associate with request types you have in your customer portal. It is not a silver bullet or a one size fits all solution, as that approach will only prove useful when a customer is already on the request form of…

As a matter of fact Canned Responses is indeed on the public roadmap for JSM Cloud , planned for Q4 and labelled as coming soon:

Hi @Tomasz Bis , Have a look at this related question for a good explanation on how to configure date/time settings in Jira Cloud.

Hi @Rob, It may be an easy workaround to just assign to the project lead and update that project lead at the beginning of each week. As your approach implies a longer period of time, that will most likely imply changes to your longer term plan anyway. 

Hi @Ali Nasrallah, The combination of your question with how you labeled your product plan is a bit confusing. When you talk about themes and initiatives, quite automatically I start thinking about advanced roadmaps, but those aren't available on the free plan. So let's just assume themes are an attribute of your Epics…

Hi @Jaap van Driel, When your JSM agents write an email, they enter a subject, type their message and potentially add an attachment, right? Why don't they just do that in your service desk, where those 3 fields are available and they have the option to create a ticket on behalf of their customer? That would avoid the…

Hi @Astrid Sieben, No, unfortunately not. Your DC license is associated to the product, which is identified by its Support Entitlement Number (or SEN). A license key only supports 1 production instance of your product. Compliance rules can cover a lot of topics of course. If the rules specify you need a separate test…

Hi @Blake, just commenting an issue as a trigger does not really scale. A common practice to make your idea more robust, is integrate what you are trying to do in the workflow of your tickets. To continue from the terminology you use, when the assignee adds a comment, he/she is expecting the user to reply. In JSM the…

Hi @Ilya Ryabov , I am not sure if your project is team-managed or company-managed. In a company-managed project, you must ensure that the fields you want to add on a request form are first of all added to the underlying screen that feeds the request form. When configuring the form, you should see a link to that screen as…

Hi Int@027412, Following up on your question, I did some additional research to find out that Atlassian has retired the capabilities to customise translations in general. this support article explains a bit more. It also describes to options you can explore if you want to improve certain things for your instance: * either…

@Ken Klawiter regarding your question: I can set the reporter for the 'cloned issue'. It appears (and please correct me if I am wrong) that when we clone the issue, the Creator is the actor we have specified, not the reporter. So the issue does not appear in the Reporter's Request list. I need to find a way to ensure the…

Yes - OpsGenie, PagerDuty, Datadog, ... there's effectively options in a setup with monitoring and alerting tools!

You might be able to pull that off with Automation, but it may require some advanced stuff to update the original estimate field correctly. You could trigger your rule from Field Value Changed on your custom field and as action update the Original Estimate field. But if I am not mistaken, Jira stores this type of data in…

Hi @Famina Sangtani and welcome to the Community! Your observation is correct. If you look closely at the screenshot of your plan, you will see that the rolled up value is displayed in italic. That means it is a calculated value, which you can see in the plan, but it is not persisted (not in your plan and not in Jira). As…

Hi @Ken Klawiter, Why do you clone the ticket in the first place? As @Carlos Faddul mentions, you can use Automation for Jira to update the reporter of the cloned ticket, but that means the reporter of the original ticket should have create issues permission in the project where you are creating the clone. An often…

Hi @Administrator , These metrics all come from the ITSM world. * MTTD being the Mean Time To Detect - the (average) time passed between the onset of an IT incident and its discovery. * MTTA being the Mean Time To Acknowledge - the (average) time between an alert is triggered and the moment work is started on the issue. *…

Hi @[deleted], Unfortunately, the original estimates field is not available in Advanced Roadmaps. There is a feature request for it in the backlog: JSWCLOUD-20483 that you may watch and vote for. I do believe though that this is not really an oversight in Advanced Roadmaps, but rather a very conscious decision. AR is a…

Hi @ngoyal and welcome to the community, There is a fairly simple workaround to your original estimates problem regarding burnup/burndown charts: don't put original estimates on your Epics. And avoid logging work against your Epics as well. If you uses scrum, your Epics are on the Epics panel in the backlog and won't move…

Hi @Pc Addon, As you may read in https://www.atlassian.com/trust/reliability/infrastructure - data residency is available today as part of our cloud Enterprise plan, and new Standard and Premium cloud subscriptions for Jira Software, Confluence, and Jira Service Management. From the same article, you can find that…

Hi @Benoit Voisin, Although you tagged your question as JSM-related, a first difference can come from the Jira project type you are looking at. Jira Service Management offers out-of-the-box internal vs public comments, whereas Jira Software does not. Second, in JSM your ability to add public comments is linked to your role…

Or, if you intentionally want to replace the workflow on all projects that are using the old workflow, just go ahead and replace the workflow. Just be aware that replacing a workflow in a workflow scheme does indeed apply to all projects that are using that scheme!

Hi @Ravichandra Sreedharala and welcome to the community! For a better analysis of your issue, I'm afraid more information is needed. What plan of Jira cloud are you on: free / standard / premium? Is your project company-managed or team-managed? From what you are saying, I have the impression that you are struggling with a…

Hi Int@027412 and welcome to the community, It looks as if the In Product Translation app is no longer available from the marketplace. At least, I can't find it anywhere. To get some insight into compatibility, you can run an in product compatibility check by navigating in Jira to Manage Apps > Jira Update Check and…

😂😂😂 Well, that was totally unexpected! A big thank you goes out to my parents, without whom I would have never been able to receive such great honour! And to you of course, @Monique vdB 💙

Hi @sjain2829, Every now and then I happen to get this similar error sometimes too. I am intensively accessing multiple Jira sites and instances and sometimes it looks as if the authentication mechanisms loose track when I click around just a little bit too much. What usually helps is to clear my browser cache and reload.