Walter Buggenhout Community Champion

Hi @Isabel Snoeckx and welcome to the Community! Searching for linked issues is not very well supported in out of the box Jira. On server, if you have Scriptrunner installed, that is possible with the following JQL filter: issuefunction in LinkedIssuesOf("key = ABC-3") The first part is a function enabled by the…

Hi @anjitha.s, Since you seem to be on server, you can set up a script field to fetch that particular date if you have Scriptrunner installed. If that's the best option depends on what you are trying to achieve. If you are interested in one specific transition and want to see this date on your issue, that is fine. If you…

Hi @nicole.kirchner and welcome to the Community! In Jira work management, boards do represent the different statuses of the workflow)s) in your project. Every status is represented as a column on the board and - indeed - it is ridiculously easy to change the order of columns, even by accident: just dragging a column in a…

Hi Martin, A first thing you could try, is see if you can still reach out to them and see if they can help you transfer their permissions. If that is not possible, the next best thing to do is reach out to Atlassian support through https://support.atlassian.com/contact/ and ask for help there.

Hi @Ekrem Canli and welcome to the Community! A lot of things are happening here. But the main thing is that the issues you are linking are coming from different projects: RD and SM. The standard roadmap that you are using here can only display issues that are in the same project, which is why they disappear after you…

Hi @Israel Martin and welcome to the Community, Even as site administrator, you should be able to view the user directory of your site. In Atlassian admin, navigate to user management. Filter the user list to display your site admins: As a result, you should see all users that are site administrators. This list also…

Hi @adithya, If I understand correctly, you (as an agent) would like to share a URL to something with a customer that created a ticket, later on in the process. Once a ticket is created, JSM does not show updates to custom fields to your user. All communication that takes place after ticket creation between agent and…

Oh, I love that suggestion, @Christine P. Dela Rosa. During the pandemic, I reintroduced my physical scrum board at home, where I developed a practice of planning ahead for the week. On cards for bigger tasks, I add check boxes that I tick during the week. And indeed, when unexpected things happen, I add cards on my board…

I like the infographic pretty much too, @Christine P. Dela Rosa! Although it is covered partially by some other mentions on it, something I would like to add as well is delegating responsibility. By that I don't mean throwing assignments over the wall, but creating a culture of trust and shared understanding, where we…

Hi @Christine P. Dela Rosa, Your introduction, and then specifically the part about decision making, reminded me of this image representing the decision tree: The happiest workers I know feel empowered to take responsibility over their work. We hire smart people not to tell them what to do, but to make our teams stronger…

Hi @Laurence Sharma and welcome to the Community! Tasks do not automatically disappear from projects. If you don't see them any longer, it is either because someone has deleted them or because they are hidden from certain views. The first would be permanent, the second is happening (usually) for performance/usability…

Hi jace.jones@envestnet.com , These are probably custom reports where the creator has not yet specified what data series needs to be displayed. When you create a new service desk report, it will initially look like this: When you want to display data, you need to tell Jira what data exactly that should be. That is…

Hi @Suma Pralhad Kustagi, Technically, the answer to your question is yes. It is possible to create an automation rule that updates the priority of a ticket automatically. That rule would look somewhat like this: However, the key to your question is how Jira knows that "a user selected the wrong priority". If you have…

Hi @Sebastian Lehmann and welcome to the community, You mention browse projects in a schema, which means you are in a company managed project. You probably created your project from an Atlassian template. These templates do indeed have a default setting that allows browse project access to any logged in user. A consequence…

Hi @Rishikesh Karnik, This seems to be a known bug, that is currently being worked on. Watch JRACLOUD-78186 to stay informed when the fix will be released. Hope this helps! 

Hi licensesoftware@hayat.com.tr and welcome to the Community! Most likely, this is related to the security settings configured with the approval emails. Navigate to Project Settings in your JSM project. Then: * navigate to customer notifications * under notifications, click edit next to the approval required notifications…

Hi @Tarfon, Carla, The key to what you are trying to achieve is in how you identify what is scheduled to be worked on in the current week. The JQL queries shared by both @Pramodh M and @Jack Brickey show a correct way of searching for Jira issues. If you schedule issues to be worked on with another date custom field than…

Hi @Nessrine Hafi, Linking issues requires the link issues and edit issues permission on the project you are trying to link from and to. As this permission is set at project level, it may explain why you can link to issues in some projects and not in others. Do check the permission scheme of the project you can't link to,…

If that group holds all users that you want to grant access to, yes indeed.

Hi @Wendy M, The recommended way to tackle this is set up permissions to your Portal 1 exactly like you set up Portal 2 and 3, namely restricted to only customers added by admin. Then, ideally you can add a group that holds all your internal users. Probably you already have that in place to grant access to Jira Software.…

Sure @Niklas Nilsson, First of all, select your Done queue. Then, in the top right corner of the screen, click the ... button and select Edit queue from the menu that pops up: Your queue's settings will appear and under Filter by you will see the filter for your queue: If your filter is based on resolution (like in the…

Oh, I overlooked your last question about moving issues manually between queues: as they are based on filters that you can alter freely, dragging issues from one queue to another is not possible. But updating whatever it is that you based your queues on will make issues move between them automatically.

Hi @Niklas Nilsson, Queues display issues based on a filter. Have a look at the filter behind your Done queue just by editing that queue. The filter will either be based on resolution != Unresolved or on a specific status. When you changed the workflow of your project, you probably introduced a new status or are no longer…

Hi @AJJI, If you want to exclude members from a group, create another group with the people you do want to receive the emails and use that new group for the subscription instead of the current one. In your example, that new group would just include the 8 people instead of 10. Hope this helps! 

Most of what is on the pictures is indeed my handwriting, @Dave LIAO. Thank you for the kudos for that! I have spent a lot of time in workshops around whiteboards with customers, so practice does help!

Thank you @Justine Violante {Appfire}! We are using Trello for quite a few things at home too, like redecorating our kids' rooms, planning our holidays or organising parties 🎉 What I personally like most about Trello is that it's free-form and - despite the fact it can support a wide variety of use cases - doesn't require…

Thanks for those kind words @Dave Rosenlund _Trundl_. I certainly didn't aim for a complete definition of scrum and kanban - I'm sure there is much more sides and angles that can be taken when it comes to agile methodologies. 😊 Yet some initial considerations to help a team get started with an appropriate board can always…

@Christine P. Dela Rosa, Totally agree on your take about making that driver work transparent. In work situations, that does require a lot of courage from people in those driver roles and a lot of trust within the team. I frequently see how people are afraid of sharing unfinished work, specifically when it relates to…

Hi @Pascale Laviolette , Do you and/or your users also have the global Browse User permission? You can find that permission (with other global Jira permissions) under Settings > System > Global Permissions. Hope this helps!

I picked up two new hobbies during the pandemic: playing piano and tennis. And they are still here to stay. I still play the piano on a nearly daily basis for at least half an hour. And I got to know a new tennis partner that is at about the same level, so we try to play once a week; mostly single, but every now and then a…