Walter Buggenhout Community Champion

Hi @Sreenadh, You could consider building a form and including it on your request form for this. It allows you to define sections that will display conditionally, as you can see in this example: The software section will only be displayed if the value Software is selected in the dropdown above. If anything else is chosen,…

Hi @Ivan Andrieiev, That does not make any sense, to be honest. A kanban board does not even have dates. Is it possible that you are referring to the roadmap instead? It would be helpful if you could share more information and/or screenshots of the problem you are experiencing. 

Hi @Ivan Andrieiev, I am not sure what you mean by terms. But assuming that you mean the start and end dates, that is correct. If you want to align the start and end dates of your epics with the dates of the tasks within the Epic, you need to automate that yourself or use an app that supports gantt-like planning…

Hi @Natalie Owo and welcome to the Community! It appears that components are not a predefined option for swimlanes in a board. You can work around that by using queries as an alternative and define swimlanes for each component like that. In this example, I have a project with 2 components (hardware and software). In Board…

Hi @Evan Hum and welcome to the Community! Taking a pretty binary stand on this, an issue will not show as done in multiple sprints. It will just show as done. (period) If you search in Jira and/or display search results on a dashboard, you are always looking at the current state of your issues, status being an important…

Hi @Katherine Stevens , There is a feature request to address the issue natively that you can track here: JSDCLOUD-6037. Automation for Jira does have an action capable of deleting attachments, as you can see in this example: You can use a regex expression to determine the criteria for which files to delete and which to…

Hi @nemsawi and welcome to the Community! Getting the fundamentals right is usually not a never ending story. But you do need to consider why certain people should only see certain things: * Is it because they are contractors from an external partner who should not see the work of other (maybe also external) people? * Is…

Hi @Arshina Masud and welcome to the Community! I am not entirely sure what you mean. But it is perfectly normal to map every status of the workflow to a column on the board. In a company managed project, just add a column for each status and drag every status from the workflow to the corresponding column. In a team…

Hi @Tal Sabag, It can be complicated sometimes as Jira has 3 different types of projects: * Business projects (powered by Jira Work Management) * Software projects (powered by Jira Software) * Service projects (powered by Jira Service Management) I could add that on top of that they also come in company-managed and…

Hi @Anastasia Seidaridi, I have checked in 2 different sites and the Name of the link there is Blocks instead of Blocking. My guess is that that might be the issue. 

Let's wait for what the support ticket leads to, I'd say!

Hi @Anastasia Seidaridi, Not sure if the Learn more link on the message holds more information. Based on what I read here, the Insights report wants to show issues that are blocking other issues. To indicate something like that, Jira lets you use issue links between two issues. Those links have a name and an ingoing and…

In my site I am seeing swimlanes by Epics now. One thing I do notice on your board though, is that your stories don't seem to be linked to epics. Normally, if they are, the Epic lozenge would be displayed on each epic like you can see in this screenshot (the purple boxes on the story cards): After you verify that and are…

Hi @Emma Van de Velde and welcome to the Community! There doesn't seem to be anything wrong with what you are trying to do there. I have noticed the same unexpected behaviour in my own test instance, so checked in directly with Atlassian support about this issue. I suspect it is a glitch that will be fixed ... 

No, not if you let people use the portal to create requests 🙂

Hi @Christina King, Thanks for clarifying. No, that is not configurable. It's part of the portal feature set and essential for portal customers to be able to view their own tickets.

Hi @Christina King, You configure requests in JSM in Project Settings > Request Types. They are the forms you share with your customers to create tickets from the customer portal. Without them, customers can't create issues via the UI, unless you grant them a Jira license. If you remove all request types, only licensed…

You'd have to create 1 organization for each group of people that belongs together. That means, should be allowed to see each other's tickets. Once you set up organizations and people belong to an organization, they will be able to share the tickets they create with their organization. It looks like this on the portal when…

Hi @Harrica Rion, The ability to mention people is linked to Jira's global permission Browse users and groups. This is granted via Jira Settings > System > Global permissions. Users need to be a member of one of the groups assigned to this browse users and groups permissions. Otherwise they cannot access the user list.…

Hi @Paul Terry, Even in a project for a single customer, you should add an organization to your project if you want to share all tickets created with every member of that customer. And then make sure to automatically share all created tickets with that organization. For more details, see: * Add an organization to a service…

Hi @Ivan Andrieiev, As far as I know, that view is not configurable. As a workaround, you can pretty easily set up a personal dashboard in Jira instead that shows you the same issues. With the Filter Results gadget, you can configure which fields are displayed to your own liking. Hope this helps! 

Hi @Alpa Padliya, The easiest way to achieve this, is to archive your released version. As soon as you do that, it will no longer be available for selection in the fixversion dropdown. Hope this helps! 

Hi @Mike, It depends whether you are talking about company managed or team managed projects. In a company managed project, configuring a board can only be done by the board administrator and your jira administrator(s). In that case, all you have to do is make sure your project admins are no longer board admins (configure…

Hi @Mike, A sprint is an entity of its own, a time boxed iteration intended to work with focus on a set of work items (issues). It does not make sense to create sprints inside another sprint. Nothing prevents you from naming your sprints 1.1. / 1.2 / 1.3 and so on, which is quite common to represents sprints in a program…

Hi @Sharon Youmans, A task is only considered done in a sprint if it is in the rightmost column of your board. The Done checkmark is the resolution field that is filled out - that does not influence the concept of completed for sprints and I am quite sure that there will be a column to the right of released on your sprint…

Hi @Y_ Oezl, You can't - simple as that. The built-in resolution field is an absolute key concept in Jira. It is the one thing that makes the difference between open (issues that still need to be worked on) and closed issues (the ones that are considered done). It is such a key concept that it determines how issues are…

I know it is complicated @Johan Quinatoa Km, but you did not create a company managed project. The screenshot you shared is from a team managed project. Also, you created a software project as you can see in the top left of your second screenshot. Forms are a feature of business (work management) projects. When you create…

Hi @fabian.kempert and welcome to the Community! Yes, you can - at least in boards linked to company managed projects. You can refine your report as you can see here: You can use the available columns, swimlanes and quick filters from your board settings to adjust the view. By adding quick filters to the board settings,…

Hi @Lena Kook, No, currently not. There is a feature request for this in the backlog that you can track here: JSWCLOUD-18677. Hope this helps!

Hi @Edward Quinito, All your requirements can be covered with a select list (single choice). Different options per project are managed by configuring different contexts, where you map each context to the corresponding project. In each context, you can set the available options, default value and disable options that are no…