Walter Buggenhout Community Champion

Hi @Erik Mathijs, There is a long standing feature request in the backlog for this: JRACLOUD-10507. However, I would not hope for it to be developed given that Atlassian stated there are no plans for implementing the feature. The issue does mention the below workarounds: (see the ticket to access the included links). Hope…

That sounds like there is a filter active on issue type in your plan, there is something unexpected with the issue filter used as an issue source or there is something wrong with the issue type mapping in your advanced roadmaps hierarchy configuration. Do check out the links I included in my previous post and have a look…

Hi @Phil, While this is not a yes/no or black/white or right/wrong question, a sprint is usually run by a team. Some teams only run a single project and others run several in parallel. The most common scenario I usually recommend is to run a single sprint per team, regardless of where the work is coming from. A big…

Hi @Oliver and welcome to the Community! It is impossible to answer the question why a specific epic or story are not visible on your plan. Maybe they were completed long ago. Maybe you don't have the necessary permissions to view the issues in Jira. Or maybe the hierarchy settings in your plan are limited to the…

Hi @Ivan Andrieiev, It is to a certain extent. Your kanban board represents the statuses your issues go through towards completion. As issues progress through the board, you will see how many issues are in progress and completed as time goes by. The kanban board also comes with a cumulative flow diagram, which shows you…

Hi @Jasper Cruz, Although I am not an expert when it comes to Intune, some reading tells me this is about device compliance. In other words: the machine(s) you use to run your software on. All the products you mention are software applications. So I don't see how that applies. Atlassian cloud software is running on AWS, so…

Hi @Said Ouassou and welcome to the Community! Trying to get to the essence of what you are trying to do here ... It seems that you would like to put some kind of mechanism in place to notify teams that a ticket came in that should be looked at - and maybe even resolved - by their team. I'm not sure how story points got…

Hi @Simon Bergeest and welcome to the Community! Options in a custom field (for company managed projects) are managed by a Jira administrator, centrally. Options must be added manually, but there is a one click link available to sort the items in the list alphabetically, as you can see in this example: Team managed…

Hi @Erik Mathijs, nice to e-meet you on Community here! 😀 The archivedVersions() function is and never has been standard Jira functionality. It was available through the free jql booster pack app on server, which indeed is not available on cloud. Depending on how your manage your releases, you could come close using the…

Hi @Bideha Prajapati and welcome to the Community, You should be able to get this done with an automation rule that does something like this: You can add conditions if necessary to narrow down to only those issues you want to monitor. The part where you see {{triggerissue.comments.last.body}} is a smart value used to copy…

Hi @Kortüm Thomas, You need JSM premium if you want to be able to manage assets. By manage, I mean define the attributes, create and edit assets inside the asset lists and so on. Not all your agents must necessarily have access to manage the assets, but you cannot have part of your user base on a premium plan and another…

Hi @Clay Nichols, You can't search on users by team. As an alternative, you may search for users who belong to a group instead. That would work like this: Reporter in membersOf("Group Name") Hope this helps!

Hi @candice.mackay and welcome to the Community! Indeed. The first condition in your automation rule checks if the due date on your issue is empty and if this is not the case, the rest of the rule is not executed anymore. Rather than using a simple condition, you should use an if ... else ... block instead, where you…

Hi @Bright Iroha, You could either set up a separate project and grant your partner access to that project. That is fairly easy to manage, but may not be ideal to manage your overall project work. Or, you can use issue level security to restrict access to your internal issues and grant the desired permissions only to the…

Ah, ok. That means you want to find issues that have changed status more than 24 hours ago and are still in the same status. Your query would indeed work for that use case, but if you want to search positively, you could also use: project = 'WEB' AND sprint in openSprints() AND status = "Acceptance Test" AND status changed…

Hola @NinjaFol, Perdoname de responder en Inglés ... My guess is you are in a team managed project. Custom fields in this type of project are not managed centrally, but in the project itself (and not shared with other projects in your instance). So you would have to create your additional custom fields inside your project…

Hi @Erik Sundberg and welcome to the Community! I have done a quick test in a demo environment of mine and I am perfectly able to bulk update the Epic link field. My guess is that your list of issues contains one or more issues for which the Epic link cannot be modified because: * it is / they are in a team managed…

Hi @Claire Theuma and welcome to the Community! If your project is company managed, then yes, you can create multiple boards on top of issues in the same project (or even for issues coming from multiple projects at once). See this support article for short instructions on how to create an additional board. From this…

Hi @Johannes, It seems you do have Scriptrunner installed and you are trying to find results with enhanced search. I'm also not sure if I understand your question correctly, but if you want to retrieve all issues in the epics you found with your first query, you should be able to find them like this: issuefunction in…

Hi @Paul McGrellis, The following JQL should come close: Project = WEB AND sprint in openSprints() AND status changed to "Acceptance Test" AFTER -1d AND status = "Acceptance Test" Assuming that you don't set a value for the resolution field when you move your issues into the Acceptance Test status, the resolution part of…

Hi @Johan Quinatoa Km, It is not necessarily because this is a Jira Work Management project, but because it is a team managed project. You can enable cascading select if you create a company managed project instead. 

Hi @Nash, If you are using an SLA, that is because you are probably using a 24/7 calendar with your SLA definition. You need to specify working hours and days in that SLA calendar and as soon as you're there, non working days will no longer be counted. See this article to learn more. 

Hi @Cristina Andrei and welcome to the Community! As to your first question, to be able to log into Jira Software, a user does need a license. So basically that is very much the same thing. As to the second one, simplified workflow is a workflow like any other with respect to permissions. To be able to drop issues into…

Hi @Kasey C, You'll have to do more than adding a Parent custom field if you really want to add value to your instance. You'll need ways to visualise this, report on it and so on. A better way to solve the linking issue out of the box would be to use (or add) a parent/child relationship in standard link types. Have a look…

Hmm ... From your question I was assuming that your company did not have a site running yet. Yes, you should be able to migrate your project. There is a Jira cloud to cloud migration assistant available to help you migrate between existing sites.

Hi @Brian McFarland and welcome to the Community! There's basically 2 options here: * you can choose to upgrade your current cloud site to a paid plan. How easy/complicated that may be, depends on the url you chose for the site and if you created it with a personal or a company account. * Assuming that your company site…

Hi @Trí Nguyễn Toàn and welcome to the Community! This looks like a screenshot from a Tempo Timesheets report, if I'm not mistaken. If so, the user (Kieu Tran Nhur) has logged hours against issues that you do not have permission to see the worklogs of. That may be as intended. The message tells you that there's more hours…

Hi @Saqib Dar, Remove the default value from the date custom field you are referring to. Locate the custom field in admin settings, navigate to contexts and default value and remove the preset value there. If you don't see any default value there, it is possible that a date is set via an automation rule as well. In that…

Hi @David Martínez López, Yes there is, if you know what issue this is about. On your issue view you should see a link Automation -> Rule executions. When you click on that link, you will see an overview of the automation rules that have run against the issue: Hope this helps!

Hi @Yaniv L, To be perfectly honest with you, I would not bother to try and solve this at all. In the case you describe, there's only 2 projects involved in your setup and when your users have been engaged in the process one or two times, they will be perfectly aware of where your issues are. On top of that: * your users…