francis Atlassian Partner

Hi @Nilesh Deshmukh I'm with Exalate, which is an issue synchronization solution What you are referring to is what we call 'the license optimization' case, as you want to avoid to pay for users who are not going to use certain add-ons Don't forget that deploying and maintaining multiple instances, and implementing a…

Hi Nilesh, You can have a meta-project in jira (for the business), where each issue in that project represents a business project. Once that the business decides that all criteria are met, you change the status of the corresponding issue to 'under development', which signals to the development team to get going An example…

Hi Jo, I'm part of the team. What do you mean by 'updating the link'? PS - we can continue the discussion here, or if on the support ticket you raised on our community site. The latter has the benefit that the people who are using Exalate can benefit from the conclusions, while this blog location is remote to it. Francis

@alexmears Did you ever found a solution. We tried to implement an approach where an issue is updated under certain conditions, but that update triggered a new update event, which got processed again. So the listener is not usable...

Hi @mmittapalli_enasco_com Would you like to clone the issues, or also keep both of them in sync such that comments, statuses, links, ... are kept up to date on both sides? If it is the latter - welcome to have a look at Exalate - an issue synchronization solution. With a trigger, you define a simple rule which…

Hi @Nicola Martin (she/her) Answering your questions Are any of these approaches possible? Both approaches are possible. The advantage of the first approach is context. Whenever a customer is raising an issue, and you move the issue to another project, you lose the context. Approach A ensures you keep the workflow related…

(I'm part of the Exalate team - and this is a pitch for Exalate) Another option next to the Zendesk for Jira add-on is Exalate for Zendesk which provides a number of additional benefits Interested? Book a demo here, or check out our documentation

(I'm part of the Exalate team - and this is a pitch for Exalate) Another option next to the Zendesk for Jira add-on is Exalate for Zendesk which provides a number of additional benefits Interested? Book a demo here, or check out our documentation

(Nic, thanks for mentioning Exalate) Hi @Thorsten Göttler (I'm part of the Exalate team). I was triggered by the questions you have been asking - Is it possible to synchronize a pair of issues located on two separate instances directly via the REST API instead of e.g. downloading the issue data from both instances and…

Hi @Viraj Samarasekera , Did you consider one of the issue synchronisation solutions - check query here? One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come). It provides a number of capabilities such as * Multiple bidirectional connections…

Hi Markus, Next to the DIY approach (which is kind of fun to do), you can consider one of the issue synchronisation solutions - check query here? One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come). It provides a number of capabilities such…

Hi Zach, Did you consider one of the issue synchronisation solutions - check query here? One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come). It provides a number of capabilities such as * Multiple bidirectional connections You can link a…

Hi, In the meantime, other solutions than email can be used to integrate Zendesk with Jira. There is, of course, the out of the box Zendesk solution which is free. If you need additional features such as native comment synchronisation, and the capability to set the organisation in the service desk - have a look at Exalate…

Hi @Joy_Mather Another approach is to use the Exalate for Confluence Cloud connector, which allows you to bring over a page to Jira, and to split up the stories there. I'm with the Exalate team, which is an issue synchronization solution allowing to connect different types of issue trackers. We're currently working on a…

Did you consider one of the issue synchronisation solutions - check query here? For instance - our app - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come). It provides a number of capabilities such as * Multiple bidirectional connections You can link a…

Hi @nani Did you find a solution?

(I'm with the team that builds Exalate which provides an issue synchronisation solution) One of our customers had a problem with connecting multiple Zendesk instances with a single Jira and populating an insight custom field at the same time. Given that the out-of-the-box solution for syncing between Zendesk and Jira is…

(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product) Have a look at Exalate - which provides a ServiceNow connector It provides * Flexibility through a scripting facility allowing to implement the most demanding mapping, filtering and transformation requirements *…

(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product) Have a look at Exalate - which provides a ServiceNow connector It provides * Flexibility through a scripting facility allowing to implement the most demanding mapping, filtering and transformation requirements *…

@Ugandren Peter I'm a colleague of Riddhi. What do you mean with > I would like to know how to grant an API token to my customer? What API token are you talking about, of what system.

Hi Sanaz, We reviewed our demo backlog and something weird happened during the registration, such that this demo remained unattended. Can I kindly ask you for another booking? Thanks, Francis

Can you book a meeting here (we don't have your contact information), and we'll go from there Francis

That's then straightforward to sync test cases, as it is identical to any other issue type. Let me know if you would like to give it a try, and we can setup a small proof of concept. Francis

Hi Vithya, (I'm working in the team behind Exalate) Before jumping to any conclusions, how are you tracking your test cases, and how is the vendor tracking their test cases. Can you map them? Francis

Hello again, Local synchronisation is perfectly possible with Exalate. Let me show it during a demo - no strings attached. Just head to https://www.idalko.com/exalate-book-demo Francis

@Sanaz Afshar As Matthias is stating - there are a couple of issue sync solutions available. (I'm with the team working one of these - Exalate) Some words of advise Whenever you do comment synchronisation with a listener - take into account visibility (who can see the comment), impersonation (when duplicating the comment -…

Hi Dimitar, (I'm with the team behind Exalate) Exalate is an issue synchronisation solution where the mapping is defined through groovy scripts. For your use case you only need to define 1 connection. In the create processor you can build the logic to map the incoming issue to the appropriate project. For instance, one of…

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Thanks Maarten! Josh, We just got word that the exalate for zendesk has been approved for the zendesk marketplace We are finalising the documentation, and you should be ready to go If you would like to have more details - feel free to book a meeting at https://www.idalko.com/exalate-book-demo Or check out our documentation…

Hi Petr, Nice answer. Thanks