Tarun Sapra Community Champion

Hello @Madhurima Pabbaraju Can you please open the issue TRAD-112 in it's own tab instead of just clicking on issue on the board and then see if the field is present on the issue view screen or not?

Just to add another link to an already good answer from Nic https://confluence.atlassian.com/enterprise/moving-from-server-to-data-center-953127136.html

Yes, you can easily achieve your requirement using paid plugins like Script Runner. Out of the box it's not possible to implement it.

Hello @Benjamin Fraser What do you mean by "epic date" is it a custom field in your Jira Instance? Yes, by means of custom listener( or you can use Script Runner plugin to create an listener) you can update an epic field if the child story or task is updated.

Hello @David Hazeel Please change your query to below and then you will see the epics as well as the pages and stories ("Epic Link" in (LMREU-3, LMREU-769, LMREU-115) or issuekey in (LMREU-3, LMREU-769, LMREU-115)) and issuetype in (Epic, Page, Story) And then you can groupBy Epic as well. Currently your filter is…

Hello @QK You can also use getFieldByName(<name of your custom field>) Please see the APIs here https://scriptrunner.adaptavist.com/latest/jira/behaviours-api-quickref.html

Hello @PaulaAnton Please see here as to how to see active users and other billing information. You should have site admin access to viewing all this info https://confluence.atlassian.com/cloud/billing-and-user-count-873871345.html

Hello @Riccardo Fanciulli The easy way to do it without going into Jira or creating Jira issues is to use "Status macro" next to tasks for tracking the status of tasks. This way you don't have to create jira tickets or anything like that, you can just create tasks and use the status macro to track the status of the tasks.…

Hello @RiFa "Also, in the confluence task list page, would it show the link to the jira issue or wouldn't it " Yes, the jira issue links will be visible right next to the tasks if you have created the issues based on the content of the tasks. But if you want to keep track of the tasks then best is to do it in Jira, you can…

Hello @RiFa What you want is provided by Jira, project and task tracking. Thus, if your Confluence is connected with Jira application then you can just select the task in confluence, you will see a popup and then just create an Jira issue from within confluence itself. Once you do that you will have the issueKey and issue…

Hello @Christian Georg What you request, is an open issue https://jira.atlassian.com/browse/JRACLOUD-3156

Hello @Christian Georg As per the docs https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html "As a Jira administrator, you can manage the descriptions that appear with each field, and make certain fields required or hidden using field configurations" Thus, it's only the full system…

Hello @Tatyana R. Have you tried creating dashboard gadgets based on the JQL filters which meet your requirement.

Also, explained here if your Sprint is shared between multiple boards (especially if the sprint wasn't created on the current board) https://confluence.atlassian.com/jirakb/sprints-shared-between-multiple-boards-779159068.html

Hello @Sigridur Harpa Hannesdottir Have you gone through these 2 articles, most of the time it's the cause mentioned in these 2 articles. https://confluence.atlassian.com/jirakb/users-cannot-manage-a-sprint-start-close-etc-despite-having-the-manage-sprint-project-permission-824345392.html…

Hello @Markus The easy way of implementing your requirement is to have two separate boards (that's how I do as well ) One PO board and other Dev Scrum board. The PO board will have statuses Open -> DOR in their Kanban board and once they move the issues to DOR only then the issues appear in the backlog view of the Dev…

Hello @Joan Puig Both Parent link and Epic link are technically different fields but serving the same functional purpose. Epic link is better supported with JIra APis and other plugins like Script Runner. Thus, please continue to use epic link for story - epic relationship. But for Epic relationship with Initiative/Theme…

Please try this workaround Workaround * Navigate to JIRA Administration > Applications > Versions & Licenses * Remove the Expired License by clicking the "Trash" icon or update it with a valid license

Hello @Miguel Pedro Yes, it's required to uninstall the Jira service desk. There is a open ticket about this problem as well, here https://jira.atlassian.com/browse/JSDSERVER-3257

Hello @Katja Bing When you say auto-reply, have you tried using the jira notification scheme for the Issue Created event and sending the mail on this event. If the customers are external you can then send the mail to single mail id and then in the Active directory make sure the mail id forwards the mail to all mail ids. If…

Hello @r.engel Jira Cloud has fewer options than the server version. But have you tried this plugin, which does provide what you are looking for on the cloud environment https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=overview

Hello @Many Romero Please see from this link as to how you can add space or global templates https://confluence.atlassian.com/doc/create-a-template-296093779.html Once you have created an template you can then edit the template in the template editor as shown in the link above and thus add a list which can be populated…

Hello @Marcus Grondstein The next gen project on cloud uses " simplified board-view project template. ", thus you can't configure the board filter or the board like the normal scrum or kanban boards. The only way I see you can have epics on the active board view is to use "Group by" feature on the board to group the…

Hello @Tomasz Bryła Since User B has the edit rights on the sub-page as per the information shared by you. User B - Can view and editing" Thus it seems the problem lies else where, can you clone the page in the same hierarhcy and see if the problem persists for the user or not. Also, can you make sure that user C has not…

Hello @Ann Marie Guinan I have shared your question with other members of the community, in the meantime you can also reach out to the atlassian support for the same https://support.atlassian.com/contact/

Hello @Greg Elofson Please go inside "Built-in Scripts" and then you will see "Script Registry" and then you can just execute it and see the usage of the plugins across your Jira instance.

Hello @Ann Marie Guinan Since you are on JSD cloud thus the above may not apply to you. here's the document for the cloud https://confluence.atlassian.com/servicedeskcloud/global-customer-permissions-954239154.html https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html Please see the…

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html?_ga=2.85452057.1082897854.1542618451-1359772982.1527518782#Receivingrequestsbyemail-Preparecustomersforemailgreatness

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Hello @Ann Marie Guinan Could they try putting another customer in CC and then see if the reply gets added as a comment or not. ALso, could you please see which one of the following access is for your JSD https://confluence.atlassian.com/servicedeskserver0312/managing-access-to-your-service-desk-949239608.html If your…