Tarun Sapra Community Champion

"the customer replies to the email notification, and the reply displays as a comment on the issue in the service desk."

Hello @Ann Marie Guinan Could you confirm if you have followed all the steps listed here https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Thus you can enter the single mail address (which is external) but this email address would be the DL and forwards the mail to all externals.

Hello @Mayur D. Vichare Indeed, If you create a group of external emails , then they would count towards the Jira license. One way I have done it is to send the email to only one email address (external) via the notification scheme, but in the Active directory setting make sure that the single mail is basically a Directory…

You have to contact the JIra admin, as you are the project admin but not the jira admin.

Hello @Pablo de miguel You are part of the project admin role, but the instruction talks about *JIRA Administrator* thus you have to be part of the group "jira-administrator"

Hello @Mayur D. Vichare You can also choose a group in the notification scheme, thus you can create a group of external users and add that group in the notification scheme for the particular close event.

https://confluence.atlassian.com/jirakb/configure-a-custom-event-notification-for-a-specific-jira-workflow-transition-or-status-720831525.html

Hello @Mayur D. Vichare You can add a custom event in your Jira instance. Then when you close the issue, make sure the workflow post-function fires that custom event which you have added and then in the notifications scheme for that custom event you can add the email of the external user.

Hello @Tomasz Bryła If you are confluence admin, then you can remove any page restrictions that you want. Please see here https://community.atlassian.com/t5/Confluence-questions/As-an-admin-can-I-override-page-level-restrictions/qaq-p/349198

https://confluence.atlassian.com/adminjiraserver079/importing-data-from-csv-950288822.html

Hello @Pablo de miguel You can easily import stories via CSV import into an existing project.

https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/validators/validate-attachments-links-in-transition.html

https://community.atlassian.com/t5/Jira-questions/Scriptrunner-Require-Attachment-on-transition/qaq-p/850615

Some samples https://community.atlassian.com/t5/Jira-questions/Can-we-set-a-custom-field-as-mandatory-based-on-other-custom/qaq-p/453608 https://community.atlassian.com/t5/Jira-questions/Making-custom-fields-invisible-and-mandatory-based-on-component/qaq-p/131311

Hello @Nataliia Both the scenarios can be easily implemented using Script Runner plugins. For 1st use case you can use the Behaviour module of the SR plugins. For 2nd use -case you can add the validation attachment required in the validation phase of the workflow , in the create transition of the issueType.

Hello @Yogesh Mude Thanks for sharing, so you have created the user macro, but then instead of manually adding on every page, have you tried adding the macro on evervy page of the space as described here…

Hello @Kai Steller The listed sub-tasks are only identified by resolution i.e. the sub-task which are strikethrough are the ones which have resolution set (generally done) and other sub-tasks are not done thus they can be open or in-progress status. Currently you can't see the status of the sub-tasks but only if they are…

Hello @Yogesh Mude Glad to know that it's working, could you please paste the complete solution so that other users in the community can also implement something similar in their instance if need be. Thanks!

Hello @Carrie Markels Welcome to the community. Currently it doesn't seem to be supported for the next-gen projects. May be someone from Atlassian can share more information as to when it will be available, so that users can see the "epic link" field for the corresponding stories in the issue navigator view.

Hello @enricop Please try this and replace the values as per your instance. type="job" and assignee!=<username> and issueFunction in linkedIssuesOf("type = checklist and assignee != <username> and issueFunction in linkedIssuesOf('type=test and assignee=<username>')")

Hello @enricop Could you please share the exact business requirement and then we can may be comeup with a much simpler query which might not require so much nesting.

Hello @Kai Steller What you want is already provided by Jira, when you use the sub-task column then not only you see the sub-tasks list but the sub-tasks which are done will be "strike-through" Jira considers issues with resolution set as "done" and thus those will appear as strike through hence you can easily know which…

Hello @Yogesh Mude I have implemented something simliar. You can hide the meta-information for all the pages in the space https://confluence.atlassian.com/confkb/how-to-hide-content-author-name-created-by-in-a-page-701600769.html "How to Hide 'Created by' and 'Last Modified'" Then add the required information in the space…

Hello @Arbit Support What's the exact error and what do you see in the logs

Please see here https://innovalog.atlassian.net/wiki/spaces/JMWE/pages/113311862/Accessing+the+fields+of+an+issue You can access the description field and check if the string contains the value "cityA"

Hello @Artur Sox You can use the post-function in the JMWE plugin here's the docs https://innovalog.atlassian.net/wiki/spaces/JMWE/pages/68878480/Set+field+value You can choose the component field and use the groovy expression to check if the description contains the string "cityA" and then set the relevant component.

Hello @Jon Does it show anything inthe log files when you run click i.e. the "atlassian-jira.log" file.

Hello @mona narula From the docs Roadmap (built into next-gen software projects) Track your project's milestones, themes or epics with a brand new timeline view. Plan, manage, and visualize epics on your team's roadmap, and share it with stakeholders for easy communication. If you want the road map feature you have to…

Hello @[deleted] There can be scripting solution to your query, but I would rather suggest you to look at Control chart already provided by Jira for calculation of the cycle time of issues individually or in a group. https://confluence.atlassian.com/jirasoftwareserver079/control-chart-950290877.html