Giuliano C. Atlassian Team

Hi Rebecca, In addition to what Eduardo have suggested you, we can see that Confluence is kindly different from the default. For that, can you also validate if you are using any external add-ons to cover the theme? For example, the Brikit Theme, that you can also disable in the Manage Add-ons session. PS: If all pages are…

Hey Alan, Assuming form the tags, you are using Confluence Cloud, right? For that, I would suggest you to create a new ticket through our support channel (https://support.atlassian.com) providing the URL of your instance. You will have the engineers accessing the application and verifying what it could be, since IE10 is in…

To start using Team Calendars, you can consider following the recommendations from this documentation. However, if you are looking for an specific feature to accomplish, let us know, so we can raise a new feature request or look for other ones that we currently have. If there's an issue here, feel free to let us know, so…

Hey sir, From this FAQ, it is not currently possible to change your Atlassian account email address. However, if needing to transfer any content from this email of your Atlassian products, you can follow the instructions in this page or contact us in our support channel. Regards, Giuliano T. Atlassian Support

Hey Darrel, I just tested it in one of the latest version of Confluence and you are definitely right. The current behaviour in Confluence doesn't match with the documentation. With that in mind, I just created the following task request, so our technical writers can modify the doc to reflect it:…

Hey there, This seems to be related to some permission issues. For example, according to [this KB article|https://confluence.atlassian.com/pages/viewpage.action?pageId=251005962], it suggest us to remove the specific folder and run Confluence as the '*confluence*' user which is a non-root user dedicated for the…

I don't know if that is the case, Aaron, but, you can perform a detailed search regarding the space withHTML macro: https://confluence.atlassian.com/display/DOC/HTML+Macro You can try the following cuztomization with on your page/space: <form method="POST" action="/dosearchsite.action" name="searchForm" style="padding:…

You can disabel this feature through space by space basis, but you can use a standard template space and the Copy Space plugin to make the changes in every space. To be updated and know which user have the permission, please, refer to the following SQL report: select spaces.spacekey, spaces.spacename, spacepermissions.*…

Hey Bill, Actually, depending on the permissions given to the users from JIRA (or groups from JIRA), it will count. So, the answer would be that we will not need a JIRA license for the users in Confluence side. For example: Confluence's license count is based on Global…

You can give a try to check if the add-on is actually enabled in the database with the query below, sir: select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map'; I believe it will be enabled, once you have it displayed in the UI of the add-ons. However, if you find any information related to having…

Generally, to allow less users to use the applications we would need to remove the *Can Use* permissions under the Admin console > Global Permissions. This way, the license count is not exceeded. Is this what you're looking for? Cheers, Giuliano

Hey Dusty, As solved in our support ticket case, the error was that the database credentials have expired. So, for other users that might need to take a look at this answers thread, that was the response from Atlassian: Generally, this error displayed in the logs and the screen is caused by Confluence not being able to…

Hey Vamsi, Since the CBL macro is not working only if you try to insert new new labels and this is powered by the Advanced Macros, can you go to Confluence Admin > Manage Add-ons, then, selecy All Add-ons in the drop down, and look for that plugin? Please ensure that: * The plugin itself is enabled * All of its modules,…

Hi Julio, As you could confirm that the Word import does work for another space, the issue might be happening due to the content inside this space. For example, the Look & Feel session in the Space Administration session. Try to check the differences of it between both spaces, so you can come to a conclusion. Another…

Hey JT, From this KB article: https://confluence.atlassian.com/display/CONFKB/'Some+events+were+not+shown+in+the+calendars+below+because+there+were+too+many+of+them'+error+in+Team+Calendar By default, it's 200 events per calendar. Note that this limit applies to all events in one calendar, and not just the events that are…

Hi Bettina, I'm not sure how we would customise Confluence to make this option be displayed by default. However, we have created the following request in the latest months and we are working with the developers to see how it would go for Confluence: https://jira.atlassian.com/browse/CONF-38610 You can take a look there and…

It looks like you're using an external domain name for your instance, meaning Confluence will need to be able to communicate with a DNS server that tells it how to find the proxy that handles traffic to and from JIRA. First, please, could you please try to confirm if the application name is the same confirmed by you when…

Hi Viðar, I know how you feel about it, since it could take your time with the errors on the verification of both ID's asking for CAPTCHA. It's a good propose to take a look. However, could you please clarify what kind of issues are we experiencing beating the CAPTCHA system in Confluence? May be we can find a possible way…

I'm afraid that this function is not implemented for the instance yet. However, there's some suggestions and thoughts in this article, Karim: https://jira.atlassian.com/browse/CONF-31867 Cheers, Giu

Hi Ohmkaar, We will be glad if you could send us more details regarding the error that you're experiencing. Until, it, pelase, take a look at the steps on the article about Single Sign-on With JIRA and Confluence. On the application link settings, you need to configure it to proceed by choosing the authenticator for…

Hi Huw, Looking from past cases where we had duplicate items for the menu, it was caused by external add-ons. However, to be sure about that, if you are running a production instance, can you schedule some downtime and then, run the instance under Plugin Safe Mode to see how it goes? In addition to that, if this is an…

Hello Rayone, I'm not sure if this option is available on Confluence yet, but, the best approach I can provide to you at the moment is to manually download the image or open it in a new tab and use the "old school" setting to zoom on the image and see the details or with some image editor software. If you're interested, we…

We do have the Gallery Macro to work with image settings, please, refer to the following page to have a better overview of it and see how it works with your instance: Gallery Macro Really sorry that Confluence doesn't have a concrete solution for your doubt at the moment. Kind Regards

Heya Jayasri, As the same issue is persisting, can you share which version of UPM is being used? Also is there something related inside the please, atlassian-confluence.log <Confluence Home/logs>? If this is becoming critical for you, I would suggest you to raise a new ticket through our Support Channel…

Yes, this wishlist is available through some plugins or Confluence Features: Calendar: We have the Team Calendars Plugin https://marketplace.atlassian.com/plugins/com.atlassian.confluence.extra.team-calendars Blog or News Feed: There's the RSS Feed macro to reach this question…

Hi Ramamohan, It seems that your issue was related to a timing problem that you've solved adding some time delay in loading the video. Thanks for contacting us! All the best, Giuliano T.

Heya Warren, It looks like that the project and type of issue you're trying to create requires that the "Due Date" field be set as the ticket is filed. Given that, we could give a try to: 1) Create the issue in JIRA instead of Confluence 2) In JIRA field configurations, make the Priority field optional instead of required.…

Hi Marie, In the add-on page for Atlassian products, there's a PDF data sheet that clarifies how it's supposed to work in JIRA and perhaps you might want to check for the features in your application. You can refer to this data sheet = http://www.onepoint-projects.com/resources/documents/opproject-datasheet-jira-en.pdf…

Hey Richard, Have you took a look at this article which seems to be indicating that this could be caused by a version mismatch? Don't forget that if we still face issues after verifying the procedures, we recommend you to raise a ticket at our support channel (https://support.atlassian.com). Regards, Giuliano

Hi Gopi, Can you give a try to some tests and also some possible configuration needed? For example: * Depending on when you started to notice this issue, can you schedule some downtime for the instance or have the production cloned in order to run Confluence under Try to run Confluence under Plugin Safe Mode to see how it…