Giuliano C. Atlassian Team

If it goes to a server version, you can consider restoring the password to recover admin rights: https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights which will help you to have the internal administrator and the directory put in the first position, so you can have the rights back.…

hey Erica, I'm not sure if you would be able to do it in a Cloud instance or even the server one, once we have some specific permissions to only avoid the content to be visualised there. However, in this request, we have some users and developers talking about possibilities on the restriction of Team Calendars:…

Hi Deborah, As you are using a Cloud instance, to have a better information of your instance and help you fixing this behaviour, it would be recommended to raise a new ticket in our support channel, with the Cloud team: https://support.atlassian.com. It would be better, because we do have access to your instance and also…

Hi Pratiyush, I tried to reproduce the issue, but, couldn't see the same result as you (with a local Confluence). However, as this could be some kind of peculiar issue, can you check if will it happen if you use the Anchor Macro in order to go to an specific part of the page? Also, is it happening with other pages and…

Hey, check this KB article that could help you, Jakub: Blog Post Macro is not Showing any Posts 

After tried to reproduce the Feature in Confluence 4.2.12 and older versions, I've confirmed that the Feature wasn't possible. So, I've reproduce it on Confluence 4.3 and confirmed that it is only possible on this version. This Feature is only for Confluence 4.3.

Hey Francesco, While I was researching for the resolution for cases like this one, we are still not able to find it. Given that, would you mind to share what have you performed in order to have it fixed, so we can help other users to avoid this? Was it caused by the database connection parameters after the change of the…

Heya, For unknown attachments in Confluence, generally this behaviour will only be displayed if Confluence is not able to retrieve the attachments in the instance. What we are not sure yet is if this is caused by the theme or the Confluence instance is not able to do it, anyway. Good tips to gather a better picture form…

Hey Karthik, Looks like that we are facing issues related to duplicated entries for the JIRA upgrade. Given that, would you be able to follow the example and the diagnosis steps from this KB article, so we can isolate this one as one of the possible culprits? Cheers, Giu

Hello There, It seems that something went wrong with the index on this, if the problem still persist after all this time, you can try to Rebuild the Content Indices from Scratch and see how it goes. If the issue was solved, we would be glad if you are able to share the possible fix for this, to avoid another users to…

Hi David, As the Roadmap macro add-on works according to the timeline for planning projects in the instance, it's used based on the currentspaces parameters. However, according to this open request that are related to developers ones, we are working to have it removed in the next releases of Confluence regarding possible…

Hi Wu, May we know which database collation are you using? It could be related to some inconsistency while you only try to edit, then, it becomes normal after that. For example, this article. This is not exactly the same issue that you have, but, it points this possibility. Hope it helps you, sir. Cheers, Giu

Hello Daniel, I'm afraid you're correct, this is an expected behavior. Please feel free to raise a feature request at https://jira.atlassian.com on this and vote on it to raise it's popularity, maybe add a comment as well, if you like. Apologize for this inconvenience. Cheers

Hello, Can you please follow this documentation that talks about the use of Apache with mod_proxy? Bear in mind that this documentation is related to Confluence. But, you can follow these steps if you want to configure other applications. https://confluence.atlassian.com/display/DOC/Using+Apache+with+mod_proxy It could…

Hi sir, https://jira.atlassian.com/browse/CONF-30779 In this report, we can see the explanation on this issue affecting the instance and there's a workaround. However, as you are running a Clou dinstance, you might need to ask for the support to help you on achieving it, as described in this doc. Cheers, Giu

Hey Jan, Generally, before performing upgrades in Confluence production instances, we recommend our customers to check the plugin compatibilityto be sure about the upgrade of the add-ons before doing this. However, is there any specific reason for not updating the plugins at this moment? It should not ask for additional…

The following articles may help you, sir: https://confluence.atlassian.com/display/CONFKB/Exporting+Page+or+Space+to+PDF+Fails+and+Causes+High+Load+or+OutOfMemory+Error https://confluence.atlassian.com/display/CONFKB/Space+or+PDF+export+causes+poor+performance Otherwise, in case of having specific issues with that and some…

Hi Nishan, Currently, if using the same user base (Confluence integrated with JIRA directory, and have the same sys admin account, one of the options would be to remove the Can Use permissions under Confluence Admin > Global Permissions. This way, the user will not have access to he other instance. Another option, if using…

Heya, Other suggestion here, as for the configuration of the DB is that we could have been facing some issue related to the usage of the Webhooks plugin in Confluence: Caused by: java.util.concurrent.ExecutionException: com.atlassian.activeobjects.osgi.NoServicesFoundException: Was expecting one service reference for…

Hello There, I'm not sure if this macro is what you're looking for, but, it's a good feature to work with profile information. Please, refer to User Profile Macro. Hope it helps you! Kind Regards, Giuliano Tenedini

Hello, To customize a Space in your Confluence instance, you'll have to change it through the options available in the Space Administration menu. By default, the look and feel of a space is based on global settings configured from the Administration Console. Please, refer to the following article:…

Hey Ankit, It looks like that the instance oculd have been issues with the connection with the database or with more information, we could find some information related to Deadlocks in the database. We actually have a KB and steps on how to solve each of these situations : * Surviving Connection Closures * Deadlock when…

Hi John, In this article, you can find some advanced tips to customise the sidebar. It may help you to find how to work with headings there: https://blog.k15t.com/2014/04/customizing-the-confluence-sidebar-and-page-navigation-with-scroll-versions Hope it helps ya, man! Cheers, Giu

Hello, Based on the description, you can try to confirm if the plugin related to this macro is already installed. Also, did you try to find it via insert > other macros? Atlassian works with another plugin that carry this favourite question too, please, you might be interested to read about Confluence Community Bubbles…

Karis, this cuztomization requires you to use it under the HTML macro: https://confluence.atlassian.com/display/DOC/HTML+Macro You can try the following cuztomization with on your page/space: <form method="POST" action="/dosearchsite.action" name="searchForm" style="padding: 1px; margin: 1px"> <input type="hidden"…

It's not possible to send notification e-mail in text format or as an attachment as far as I know. But that should be a good candidate for a Feature Request that you can create in https://jira.atlassian.com. But let's see if someone else has developed some sort of workarounds for this.

Heya Steve, Other alternative to have the site Dashboard change would be to change the Home page, so you would be able to apply the content you want and the dashboard would be just like you did. For more information on this, you can take a look at this…

Hi Daniel , If you have customised files inside the Confluence installation folder, it will be displayed in Confluence Admin > System Information on the Modified tab. There you can have a list of files that you need to have a backup prior to upgrading. You can also refer to Confluence Admin > Look & Feel session and check…

Depending on the collation/encoding used for your database, we will definitely face issues like that. For example, if you are using MySQL, we recommend the users to keep using the UTF-8 collation in order to avoid issues. We have some good suggestions for troubleshooting it and also verifying what you need through this…

Hi Christian, Can you check if the PPT macro will identify other Powerpoint file extensions? For example, try to attach only a .ppt file in order to see if the same result will be displayed. If not, try to check if the same will happen with different pages. Hope it helps you! Regards, Giuliano T. Confluence/Crowd Support