Giuliano C. Atlassian Team

Hello Patrick, In order to gather a better picture to apply this request, could you please clarify which Atlassian Software do you want to apply this kind of adjust? (Confluence, Jira, etc.) Thank you for your comprehension. All the best, Giuliano

Hi Coriant, Would you kindly let us know what's happening when trying to install the add-on? Is there any message in the UI or something specific inside the atlassian-confluence.log file in the <Home/logs> folder? Depending on the results, different procedures may need to be taken. Cheers, Giuliano T. Atlassian Support

RVal, In case of not having the issue fixed after cleaning the plugins cache, try to increase the add-ons timeout, as explained in the resolution field of this KB article. Regards, Giu

Hello Deepak, As we know, we are working with a Senior engineer in order to resolve this issue through CSP-92506. I believe that we are on the right path to fix it. Any doubt that you need to clarify, please, feel free to add a new question or continue through support.atlassian. Kind Regards, Giuliano Tenedini

Hello! This problem could be related to a reported bug in Confluence, I'm afraid the workaround would be manually uploading the lost profile pictures. You can read more about on the following bug: https://jira.atlassian.com/browse/CONF-21915 That's also a duplicated of the bug: https://jira.atlassian.com/browse/CONF-22298…

In addition to Luiz's answer: If the permissions are not related to the case, it would be worth to check the database connection parameters with Confluence, in the confluence.cfg.xml file, from the Home folder. Cheers, Giu

Hey Emma, For customisations in Confluence PDF, were you able to take a look at the following articles, that will guide you and provide you some good information to perform such customisation to the fron and other details if needed? * Customising Exports to PDF * Advanced PDF Exports Customisation Hope it helps ya as a…

Since Confluence 5.2.3 we have started to use the *cwd_mapping* table which identifies the users with hashes instead of only the username. In older version of Confluence, the data/ramification would only "depend" of the username. To do it, we need to track which hash is being used and modify it according to the output.…

What happens if you try to delete one of the duplicated pages? Did you get the same behavior, when you create another page? This doesn't seems to be something reproduceable, so in case you experience this issue again feel free to create a support ticket at https:support.atlassian.com Cheers, Giuliano

Hey Robbie, From the description I was suspecting that perhaps we would need to move a new page to be the new personal home page one. However, as you mentioned about the system hanging, let's give a try to the following: Check if the same will happen if you run Confluence under Plugin safe mode:…

Hey Kevin, This error could be caused by many different symptoms. In example, external plugins, corrupted data in Confluence, some possible customisations in the instance... However, we can definitely try to isolate them by the following: # Try to run Confluence under Plugin Safe Mode and try to open the dialog again. # If…

Hey Mark, Perhaps we could have some external add-on that would do the trick. However, as the Blog Posts will be working with the same permissions method from the pages, we are working to allow the permission to be inherit in the following request: https://jira.atlassian.com/browse/CONF-5095 Regards, Giuliano T.

Hey Steven, The suggestion above is right. Because currently, we would need to check how the index is working and also some details for the users, as mentioned in articles like this one. And for this, we should be the admin and have the hosted instance here, so we could help you. Hope it helps ya! Cheers, Giu

In order to mention a group, we are working in the following feature request, which would allow you to do it in a comment, once we can manage individual users there: https://jira.atlassian.com/browse/CONF-23015 Cheers, Giu

After some research on it, I could find an answer regarding the same issue on the logs. I'm not sure if it would help you, but, this behavior is due to our use of the SSO authenticator. The following article is a clue, but don't explain exactly why this was caused: It is possible to define multiple user directories in…

In addition to Will's answer, in this doc, you can find some additional information on how the indexing is working: https://confluence.atlassian.com/doc/content-index-administration-148844.html Cheers, Giu

Hey Matt, As you are saving the content and this is not properly working, giving you only a blank page, even with the performed tests, can you make sure about the following? # Try to run Confluence under Plugin Safe Mode and check if the issue persists # Do you have any kind of customisations in the instance, which could…

Hey Dave, In this case, we could try to perform some customisations to get the new event type created or since this is a good option, we just created a Feature Request based on this: Different Event Types I suggest you to vote on it and also share some thoughts from your side, so we could definitely check this with our…

Hey Sandy, As the content could have different results. For that, do you have some examples on the formatting that you are trying to work? Some options: * You can try to get the Source Code from Word and then, paste it inside the Source Editor * This web article have some other options to use a workaround, that you can…

Hey Matt, As we only get the "All Spaces" option for Confluence Drop-Down, can you confirm the following, so we can help you in this channel? * Is there some information for JIRA or Confluence logs regarding its connection? You can find it through the atlassian-confluence/jira.log file which is inside <Confluence or JIRA…

Heya Luvinder, By taking a look at the issue description, it could be caused by a mismatching Sharepoint site URL, which should point to a SP site instead of a SP site page. So, for this, we have an KB article which fits with your current situation. You migth been interested to take a look at the following article: Test…

You can perform a couple of permission setting through Browse > Confluence Admin > 'Users & Security' - Space Permissions > Edit Permissions Then, select the group and who will be able or unable to access certain spaces. Kind Regards, Giuliano Tenedini

After some research, I believe you might be experiencing a known bug: https://jira.atlassian.com/browse/CONF-15979. Can you confirm that's your case?

I'm not sure if it could reach what you're looking for, but, we have a plugin that is a interactive calendar. Per the description you could understand it in a better way: Interactive calendar will help you plan your personal activities, team tasks, project and products issues, and also specific tasks, such as a vacations,…

If the file is not corrupted, would you mind to provide us a screenshot of the one?

Heya Yoshihiko, Have you already tried to Create a PDF in another language? After uploading a font size, according to the article, you should be able to find the option and then, perform the export in the Japanese or other languages. :) Cheers, Giuliano

Hello Adam, We have a Feature to create pages using a Template through Confluence, but, unfortunately, to add multiple pages regarding a template isn't a feature on Confluence. It's an interesting question to have this Feature on Confluence, work on it with developers. The best I can provide to you at the moment is to…

Hi Alan, If you are running a Confluence version prior to the 5.6.x ones, you can give a try to see how the add-on works. In the artemis documentation, you can find some pretty good details about the add-on: https://artemis.atlassian.net/wiki/display/RRFC/Road+Runner+for+Confluence+Home However, if you are running a…

Could you please try to remove everything under the following directories: The _<confluence-home>/bundled-plugins_ folder The _<confluence-home>/plugin-cache_ folder The _<confluence-home>/plugins-osgi-cache_ folder The _<confluence-home>/plugins-temp_ folder The _<confluence-home>/bundled-plugins_language_ folder This…

While you try to check what might be causing this issue, you can also consider checking if the user running Confluence does have the READ/Write permissions to the Home folder and also the Installation one, since we can see that Confluence is not being able to start. Another alternative would be to check if all the…