Giuliano C. Atlassian Team

You can reproduce it with Confluence "Quick Comments" plugin. But, bear in mind that it is only available for Confluence 4.2 and above. Cheers

Hi Dolly, From both symptoms, it seems that we might be having an issue specifically related to the View File macro usage, which is the one responsible to help the users to see the file's thumbnail. As you are noticing that the macro is stated as unknown, it's worth to check if the add-on is enabled or if we are not facing…

Hi Natxo, To check what Confluence could be suggesting in order to have it working, would you kindly change some configuration in the App links, to see if the results would be different? For example, if using Trusted Authentication, can you change both Incoming and Outgoing authentications to use the Oauth one, which is…

Hey Richard, Considering that Confluence content could be stored inside the index of the instance, depending of what it would be, can you try to manually re-index the instance or follow up with a whole rebuild of the content indices from scratch to make sure if the popular content will be back to work? Nevertheless, don't…

Hey guys, I believe we have already answered this one for the plugins. However, in Confluence to allow less users to use the application, you need to remove the *Can Use* permissions under '*Confluence Admin > Global Permissions*. This way, the license count is not exceeded. You can get more information under the following…

Hey Karie, For editing the footer content of your Confluence instance, you should go to the Confluence Admin > Look&Feel > HTML which will provide you the options to edit or the head, the body or the footer. However, to insert content inside the footer, you might been interested to take a look at the following article,…

Accoreding to Colin comment, it seems to be related to this bug report: https://jira.atlassian.com/browse/CONF-29033 In case of changing the values not fix the issue, have you guys tried to do a [rebuild of the content indices from scratch?…

Heya Ignacio, To switch the view of Confluence mobile, we should choose the menu icon , then choose the version that you want to switch. If you are not able to do it yet, please, try to opemn a new support ticket, so we could help you to achieveve the request that you're looking for and check if this could be related to an…

Heya David, To better understand what's avoiding the export to be completed, can you provide us more details of the information tracked in the atlassian-confluence.log file which is inside <Confluence Home/logs> directory, so we can give you a better direction? PS: To help you in the meantime, you can take a look at this…

Hi Hsu, One of the options to have content of spaces synchronised from different instances would be to import Space XML's. Would that be an option for you? Regards, Giuliano T.

Hi Marc, If the case is about the macro information not updating, it could be caused by a possible corrupted index. For that, check which version of Confluence you are running and then, perform the mentioned procedures from this article, which will rebuild the content indices from scratch. If that's not the case, you can…

Hi Chi, This could be something related to the index not working properly. Can you consider trying to do a simple search re-index or better than that: Rebuild the content indices from scratch? This will isolate the index as one of the possibilities here. In case of not having it fixed, try to confirm if this is happening…

Hi Digamber, In this other Answers article, you can find some good points on Confluence and Sharepoint. However, this could be a bit old and Confluence/Sharepoint have introduced even more features in order to have a better usability for the instance. Also, there's another blog that you could be interested to take a…

Hi Maria, Can you share if this is affecting any users of the application or when you share the content from Chrome, is it not notifying the users if you try to insert the content in any page? Since we will update a content of a page while including the content there, it could be definitely be related to some kind of…

Hey Boris, Since you're running an Ondemand instance, the best direction to follow would be to raise a ticket through support.atlassian.comso the Ondemand engineers can take a look and check what needs to be configures to fix the issue inside your instance. :) Cheers, Giu

Judging from the stack trace, can you confirm your JIRA instance is up and running?

Hello, I'm not sure, but maybe you're experiencing a communication problem. If that's the case, you need to import the certificates into both the Jira and Confluence cert stores so that they can both communicate with each other.You will need to do this due to accessing the Jira issue via https. Please, refer to the…

Hello there, I'm not sure about it, but, you can perform the backup through WebDAV integrated with GitHub. Hope it point some light for you. All the best, Giuliano

Hello Joseph Thank you for contacting us! Unfortunately, Crowd cannot perform such feature, but we have [this|https://jira.atlassian.com/browse/CWD-1093] Feature Request open to allow users to perform this action. Please vote on this issue and add it to your JIRA watch list for future updates. Also, feel free to add any…

Hi Vivien, From your requests, this could be related to some kind of bug, that was affecting older versions of Confluence (not the 5.8.x ones, for example). For that, can you check if the following will match with your situation? https://jira.atlassian.com/browse/CONF-35511 https://jira.atlassian.com/browse/CONF-36095 Hope…

Through Atlassian Support we could see that you've raised a ticket regarding this question. Anyway, as Andrew Campbell said, maybe some gadgets can be printed. The following Bug Report could reach what you're looking for. Feel free to vote on it to raise its popularity, add your own comments and add yourself as a watcher…

Hi guys, A know issue for Oracle 5.9.2 upgrades can be found in this report, which I believe that matches with your situation and describes the installed usability of the latest version: https://jira.atlassian.com/browse/CONF-40174 From that, the suggested workaround would be to drop a constraint from the database,…

Heya Guillermo, Would you be able to provide us some details on the stack trace given, if is not the same for the SQL long queries again? Otherwise, can you confirm if the transaction level is set to transaction-isolation = READ-COMMITTED? We can get more information throhgh this KB article: <a…

Hello Sergey, It seems that you've got the answer for this question through href="https://support.atlassian.com%20">https://support.atlassian.com and the solution for this was remove one of the duplicate .jar file having older version and restarting Confluence. Don't worry to ask again, if you nmeed some additional help.…

Hi Seb, As the App links are properly working here, a page not found generally could be related to redirections or some address being added, not compatible with the App links URL. For that, check for the following: * If you have proxy configured, please, consider bypassing the application links proxy to see if the same…

Hi Ramu, Do you record of any recent modification for the instance? I mean, to check when did you start to notice this behaviour. Also, can you confirm if adding the required fields to the screen associated with the Edit Issue will allow you to use the gadget? Perhaps trying with a different user with such permissions.…

Hello, Regarding the following documentation you can create a category to your space through the labels. Please, refer to the page to better understand how it works. https://confluence.atlassian.com/display/DOC/Using+Labels+to+Categorise+Spaces "In Confluence, content is organised into spaces. There are two types of space:…

Julio, consulte la siguiente documentación, mostrará las opciones para instalarlo si está utilizando la Nube o la versión Server y también las mejores prácticas para comenzar a usar su producto: * JIRA Service Desk Documentation (Translating to another users: Check the following documentation, it will display the options…

Kristin, According to the latest comment, I'm just linking this answers thread in this case, since both questions are related to the same context. So, in case of having the clarification here or there, we can use it for further reference. :) Cheers, Giu

Hi Kyle, Generally, we have some different possibilities for this one. For example, in this KB article it would say that the software that create the image could be related here. So, you could give a try to random image from Google to see how it goes. If the same persist, the size could be something related, depending on…