Giuliano C. Atlassian Team

I know how you feel about it, Doug. Through Atlassian Support, we could find if this is a bug experienced by you, some kind of error on your instance (if that's the case, we will perform researches to help you). However, since you are not looking for a Support ticket, could you please clarify to us what kind of problem are…

Hello Doug, To get a better support for the editor or another Feature of your Confluence instance, you have to raise a support ticket through https://support.atlassian.com. After created the Support Ticket, we will help you as soon as possible, to avoid you to experience other behaviors that could ruin your patience.…

Hey Liu, May you confirm if this is happening with any users trying to sign-up? Also have you recently changed the Network configuration for the environment? Regards, Giuliano

Hi Puranam, generally, when we face issues related to a 500 error in Confluence without any recent modification, we could be facing it regarding the following points: * Check if <CONFLUENCE-HOME> is not writable (check the permission of the directory and sub-directories) * Confluence database is not available - check the…

Hola Laura, Based on the Attachments Documentation Notes, we can see that Confluence doesn't track the history of the attachments while moving it. However, we just created a new feature request in order to check for this with our Atlassian Developers. Please, refer to this improvement request. Hope it helps ya, Giuliano

Hey Rodger, Do you mind to share which error is displayed when you try to apply the license? Sometimes, some issues can happen depending on the type of license that you have for Confluence and the add-on, in case of not matching. Other issues could be definitely related to the version of the add-on that you are using…

Hey Sergio, As stated by the guys above, there should be no limit of groups/users/pages for Confluence instances. Just bear in mind that according to the number of content that we implement in the instance, we can find some performance issues, since it would make the size of the instance to increase. Given that, do you…

Heya Brian, While looking at the Crowd Connector releases, we could find a 2.x version: https://marketplace.atlassian.com/plugins/com.atlassian.crowd.connectors.apache/versions Also, some related topics are described in this documentation:…

Regarding the documentation below, this could be caused by the security settings in the browser preventing usage of the Office Connector. Resolution Enable ActiveX controls in the browser. The default security settings should be okay. You may see this error if you have changed them from the default settings. If that…

Hey Alex, Since Ondemand Confluence doesn't work with GA, our suggestion here would be to vote and also share your thoughts in this Improvement Request. Otherwise, feel free to let us know if you have some specific questions on this one. Hope it helps ya! Cheers, Giu

Hi Todd, From this report: https://jira.atlassian.com/browse/CONF-35840 It looks like that this is a feature/bug fix that was implemented for Confluence 5.8 and Hipchat 6.11.1 version. If you are already in these versions, you can do it by: * Connect Confluence to HipChat * Go to space configuration, HipChat Integration *…

Hello, To downgrade a plugin version, you just have to download the older version and then, upload it through the UPM. You can see how it works through the following article: https://confluence.atlassian.com/display/DOC/Installing+a+Plugin Cheers

If this is related to a whole calendar (instead of an event), have you gave a try to Edit the page and remove the Calendar from the page, then, save it? Cheers, Giu

Hi Hanieh, Can you check if the fix version (upgrading) or the workaround for this bug report will work with you in order to insert the period in the editor for IE? If even upgrading, trying the workaround, can you check if there's any extension that could be disabled to see how it goes? For editing in Word, the same goes…

Raimonds's suggestion is a valid one, Joshua. Given that, can you confirm if the change of JDK would change this behaviour? Otherwise, since this could be caused by different factors such connection between the instance and the database or a corrupted data, would you mind to provide us the output from the timestamp of the…

Hey Hsu Yao, In order to modify the gin up screen for Confluence or the message that it will display, I believe that this article would help you with some good suggestions if you are comfortable to work with custom modifications. Also, we are working to have the requests approved by the admin through this…

Hi Melanie, Generally, when we have issues with the encoding, it would be related to characters not properly displaying. However, you can find some information about the Confluence encoding configuration through this doc. So far, while looking at some related possibilities, I could notice this article with a bit of…

By going to the question you asked in the Question plugin left side of the dashboard or at the top of the instance in the header, you have the Questions tab. Then, you can choose the question you asked and then you have the options to delete the question in the bottom. You can use this question as an example. :) Cheers, Giu

Hi Francis, As the Add-on uses two-way AES encryption with a key that is generated when the plugin is installed, perhaps we had a corruption while trying to generate it. Given that, as the add-on is generated by a third-party vendor, have you tried to send an email to support@praecipio.com? Regards, Giuliano

In the Summit of last year, we heard about the Atlassian plans to use Confluence and other applications with an App for the mobile option, Michele. We're still on the beta release works, but, it's worth to check. https://www.atlassian.com/mobile-beta-signup If that's not the case, feel free to clarify it. Have a great day!…

You can find some good suggestions in this doc, Todd: https://confluence.atlassian.com/display/DOC/Managing+Multiple+Directories 

Heya Peter, In case of not raising the ticket yet, may we know if there's something related to the pictures not being displayend in your your latest atlassian-confluence.log file which is inside <Confluence Home/logs> directory? Just copying and pasting the information rleated to the button should help us. PS: Can you…

PS: For the evaluation one, it will become a READ-ONLY instance once the license gets expired.

Hi sir, Regarding the changes between the supported and not supported SQL versions, I believe that the best approach would be to give a try to download the latest Confluence version and try it in a trial environment. As we do not have it stated as not supported, it could mean that we could have not tested it, but, it could…

Unfortunately, you can't really make one space into a child of another. I'm not sure if it could help you, but, there is a third-party plugin that might cater this requirement, which is the Metadata 2 Plugin. However, please note that the plugin is not supported by Atlassian. Also, there is a Feature Request that could…

From this other Answer, one alternative for that would be to use the Confluence Command Line Interface from Bob Swift, as quick script for that. As his example: It can be used to script a cleanup or archive policy. Use action getAttachmentList to get attachments create date and then removeAttachment to remove them. It…

Hey Greg, Can you confirm if the page you mentioned does have a specific restriction applied to groups and if these groups does have the necessary permissions to work on it? So far, it should not happen in any version, but, another tip would be to check the current Global Permissions applied to the users, in the…

Hi Philippe, From the documentaiton of the macro, we can see that you are going through the right procedures to use it. However, I believe that we could be definitely facing a bug. For example, take a look at the following report: Contributors Macro is not working properly for Watchers after update I believe this is the…

Hey Sridhar, Have you tried to clean the cache of the plugins and increase it's timeout? You can refer to this documentation/article to have a good picture on how to do it, which would be to insert the -Datlassian.plugins.enable.wait=300 to JIRA starting arguments. Hope it helps ya! Cheers, Giuliano

Hi Lars, In Confluence, through the Global Permissions (Confluence Admin > Global Permissions), we have the option to uncheck the View User Profile box in order to not allow the anonymous to see it. However, if you are talking about the usernames to be still searchable after unmarking that, I would suggest you to vote and…