Fabio Racobaldo [Catworkx] Community Champion

Hi @Bill Hennessy , latest Safari iOS should be supported. Please, take in mind that for editing, just Confluence Cloud App is supported (https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ ). Is that your case? Fabio

Hi @Jakub Cieplinski , if you wnat to hide a particular transition buttonyou should use workflow condition that hide/display buttons based on condition. More information about conditions available at the following URL https://confluence.atlassian.com/adminjiraserver/advanced-workflow-configuration-938847443.html Hope this…

Hi @13jiratest , welcome to the community. You can't do that using builin features in a server instance. There's a post function "Update issue Field" that allows you to update a native field but not custom fields. You can try Jira Suite Utilities plugin…

Hi @Martin Härri , all statuses that you consider as closing status for your sprint should be placed in the last column of your scrum board. For example, if you have Resolved and Closed considered as closed statuses, and a ticket has been moved to Resolved that means that team completed work on that ticket (burndown chart…

If you don't see new issue created on the backlog you need to check board filter first. Please, let me know, Fabio

Ciao @Renu P_ , Kanban or Scrum is the same for this particular requirement. Probably you are not Board Administrator so you can't perform this change. Please ask to Board Admin to perform this change. Fabio

Hi @Simon Fyhr , welcome to the community! Beacase you activated backlog, ticket in board should be added in the backlog mane first otherwise they will not appear. Take a look to the following documentation for further details Using your Kanban backlog | Jira Software Data Center and Server 8.13 | Atlassian Documentation…

Ciao @Neo1!1 , this is a change that should be performed by a JIRA Administrator at workflow level. As a project admin you are not able to put in place your requirement.

HI @Neo1!1 , welcome to the community! In order to make your rule working, you should add "Previous Status Condition" to your transition to the last status of your workflow. You can add multiple conditions, if you need to allow user to move issues in the last status if issue was in any of the selected statuses. Please,…

Hi @Kruthika R , welcome to the community! by default System Dashboard already is the default dashboard for all users. Each user, at his convenience, can manage favourite dashboards and, eventually, can remove the system dashboard from his favourites. Fabio

Hi @Suma Pralhad Kustagi , please verify that user has "'Modify Reporter' permission" on the project. If user has not that permission field will not appear even if it is in the screen. Hope this helps, Fabio

Hi @mahya golbaz , as specified in my previous comment, user should have just "Browse Permission" in a project in order to view all issues within the project. In order to make him as reporter of a ticket, even if another user create that issue on behalf on him, the user should have "Create Issue Permission". Details about…

Hi @Bhargav , comments, in Jira Service Management, are of two types Intenal or Shared with Customer. Internal comments are visible just from JIRA internal project, Shared with customer comments are visible on both JIRA internal project and customer portal. Please take care of these two types. Hope this helps, Fabio

Please, verify the encoding of your JQL. Special characters and/or whitespace should be encoded in order to work correctly. Ciao, Fabio

Scrum Board

Hi @Renu P_ , you can add Label field to card on your board. Board settings -> Card layout -> Add Labels Card Layout settings Board Hope this helps, Fabio

Hi @Srinivasan, Usha , you should "curl" and not "wget" in order to retrieve information from confluence/bitbucket. Confluence : https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/ Bitbucket : https://developer.atlassian.com/server/bitbucket/how-tos/command-line-rest/ Hope this helps, Fabio

Hi @Michael Sevcovic , welcome to the community! Jira Data Center has not a specific limit for issues. Based on the following scheme https://confluence.atlassian.com/enterprise/jira-data-center-size-profiles-955171062.html, a JIRA instance with more than 600.000 tickets is considered a large instance. Over 2.000.000…

Hi @Klaus Chen , please check : * Your board query - in order to verify that those specific issues appears * Your sub-filter query - in order to verify that those specific issues appears * Columns-Status mapping - verify that all your statuses have been mapped over kaban board column Hope this helps, Fabio

Hi @Anita Kalmane , you simply have to modify the swimlane setup of your board. Board Settings -> Swimlanes -> Select None Subtasks will be displayed as the other cards as per the following image : Hope this helps, Fabio

Hi @mahya golbaz , Welcome to the community. If you are talking about Bitbucket, you can give read permission to a specific user for project/repository Project permissions : https://confluence.atlassian.com/bitbucketserver/using-project-permissions-776639801.html Repo permissions…

HI @Victor Crespo , you can limit editing of an issue based on wrkflow status. I suggest to use Workflow properties https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html For your specific use case, you could limit editing by usign the following prop per step : * jira.issue.editable - false in…

Hi @Caleb Ellenburg , I think you are using a wrong rest api. Try using the following Rest https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get that allows you to retrieve all issue based on a jql. Hope this helps, Fabio

Hi @Lynn Squire , take a look to the following video https://www.youtube.com/watch?v=PROcxEOMyGM Sum Up Story points from Stories to Epics: * Sum Up Story Points from Stories - key Formulas:* JQL Lookup: issuetype in (story) and "Epic Link" = "{{issue.Epic Name}}" * Sum Up Story Points: {{lookupIssues.Story Points.sum}} *…

Hi @Александр , as said before, in your workflow you can set resolution field when specialist provide an information to customer. If there's a resolution value, even if your ticket is not on resolved status, customer will receive a satisfaction email. Hope it clarifies your doubts about Satisfaction can't be set while…

Hi @Fabian Graevenitz , I just checked on my test environment. Unfortunately, a label custom field share values across project even if there're different contexts. Fabio

Hi @malhinsyedghouse , please could you share how you connected Sourcetree to Bitbucket? Please verify that you are using HTTPS protocol (please take a look to the following how-to guide https://confluence.atlassian.com/get-started-with-sourcetree/connect-your-bitbucket-or-github-account-847359096.html) . Hope this helps,…

Hi @angelaaa , here a complete step by step guide that could help you https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-server/ Hope this helps, Fabio

Hi @Александр , customer satisfaction is based on ticket resolution. If enabled, the customer satisfaction will be send as soon as ticket is resolved. Ticket resolved means that a resolution has been set for the ticket and it could be done in any status and not necessarily when ticket is transitioned in resolved. It…

Hi @Siva Kumar , Stories and Task should not contians Issue Id. Issue Id will be automatically assigned by Jira during creation. You should import all tasks and stories first. After doing that, based on the story and task issue ids assigned by JIra, you will be able to retrieve information about what parent id you need to…