Fabio Racobaldo [Catworkx] Community Champion

Hi @Поддержка "на_полке" , welcome to community. Please, read the following article if you need to fix issues with DMARC https://community.atlassian.com/t5/Jira-articles/DMARC-might-be-blocking-your-email-notifications-from-Jira/ba-p/1441768 Hope this helps, Fabio

Hi @liusu , manage the following permission : * jira.permission.link.group - jira-administrators Fabio

Is your board a Kanban or Scrum Board? Please verify that you are a board administrators otherwise you need to ask to a Jira Admin to provide you this permission. In attachment, a screenshot of a Kanban Board with the provided setup : Please let me know. Fabio

Hi @Murad , I suppose you are talking about Issues in a board. By default, Jira will hide issues from the board after 2 weeks. You can change this setting using "Show All" that means that completed issue will always be shown on your board. In order to change this setting : * Go to the desired board, then click Board >…

Hi @Sapna Sharma , please read the following article https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html Btw, you need to check that original email address can raise a ticket (it should be associated to a customer that can raise a ticket in your project). Hope this helps,…

you're welcome @Andrea C 

Hi @liusu , Please add the following properties as step properties in your status: * jira.permission.attachdeleteall.group - jira-administrators * jira.permission.attach.group - jira-administrators It should prevent all users (out of jira-administrators) to attach or delete files just for that status and not for all the…

All users that are able to login to you instance can see spaces and pages. If you invite a user, it will be able to see all confleunce contents. Ciao, Fabio

Hi @Daniel Edge , welcome to the community. On Confluence Free tier, anyone who can access your Confluence instance can see your personal space by default. If you're the only user with accessm, no other users can read or access your contents. Since you're on a Free plan, you won't be able to lock down your personal space.…

Ciao @Andrea C , please read the following article https://confluence.atlassian.com/jirakb/configuring-mail-channel-for-comments-only-921472568.html It should fix your issue. Hope this helps, Fabio

Hi @Remy Chalo , this article can help you https://confluence.atlassian.com/jirasoftwareserver0811/working-with-epic-statuses-1019393039.html

you're welcome @Stephen Toop . Please mark my answer as accepted ;)

Hi @Stephen Toop , please setup your board so the completed tickets are on the last right column. Based on that, if ticket are with resolution not empty, your burdown will be updated. Let me know if it fixes your issue. Fabio

Please @Stephen Toop , could you post a screenshot of your current board highlighting the position of your tickets completed and related story points? Ciao, Fabio

Hi @Alexander Lukashov , user cookie is valid based on default session timeout configured for your system. By default it should be 300 minutes. https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html There was a request to force user session to expire…

Another check : Are completed issues in the last column on the right of your board? Ciao, Fabio

Hi @Stephen Toop , as jira admin you can perform by yourself. Depending from the number of tickets in your project it could impact jira performances. Btw, there are no other risks. In order to reindex a project, as a jira admin, you should : * Visit the project * Click on the "Project settings" on the bottom left of the…

Hi @Remy Chalo , statuses in JIRA are not a specific issue field value but is depending from the workflow associated to your particular issue type. Based on your screenshot, it seems that you're talking about a SelectList field value. Please check, in the administration -> Issues -> CustomFields section values associated…

Using the following link https://support.atlassian.com/contact/#/ you can raise a support request. Ciao, Fabio

Hi @velcrodesign , This limit is set to prevent abuse, requiring Atlassian to validate if it's an actual person with a real need for that. If you report this alert to Atlassian team, they are able to prevent this alert appearing to you. Hope this helps, Fbaio

Hi @Stephen Toop , components, affect/fix version has not impact on that report. Please could you try to reindex your project and check again your burndown? Moreover, could you add a screenshot of your burndown so I can figure out your issue? Ciao, Fabio

Hi @Stephen Toop , please verify that Resolution field is populated for your closed tickets. Resolution field is mandatory in order to have story points tracked in your burdown chart. Please, let me know. Regards, Fabio

You're welcome @Orsolya Kalina . Please, mark the answer as accepted ;)

Hi @Orsolya Kalina it seems that your project has a scrum board and not a Kanban one. I see the backlog menu that contain "Backlog". Therefore, you need to create a sprint first, add all issues from backlog to sprint and then starts your sprint. All issues in sprint will appear on your board. Ciao, Fabio

Please, could you attach a screenshot of your board here? Are u sure that you are using a kanban board and not a scrum one? Ciao, Fabio

Hi @Orsolya Kalina , please, check that status related to that issues has been configured in your board (Project settings -> Board ). Each status, used for each issue type, should be mapped in specific column. Hope this helps, Fabio

Hi @Andrius Matijošaitis , it depends if your account is Unmanaged or Managed one. For Unmanaged account you can change it otherwise an Organization admin should perform that action. https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html BTW, I don't know if you should receive a…

Hi @Marco Birrer , this query should show just all user that modified their personal settings. It will show all users, internal or external, but with personal settings. All other users, who are not in this list, use the default settings defined by JIRA Admin. Ciao, Fabio

Hi @Sia Y Y Hu , please could you specify if you are working with server/data center or cloud instance? Btw, you should be a jira-admininstrator to do that. Probably you are just a project admin so you can edit just few project details. Hope this helps, Fabio 

Hi @Nikhil Darji, you can reoder transition buttons using workflow property opsbar-sequence. In particular, for each transition, you need to add property opsbar-sequence and a related number from 0 to n. Based on that number, JIRA will present you transition buttons in that order. More information about workflow properties…