Fabio Racobaldo [Catworkx] Community Champion

Hi @bhupal , if you are a Sys Admin and you need to recovery your password please adopt the following workaround https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html If you remember your user/pwd, you should be able to update user email if user is an internal one. If it…

Try this code : import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.event.type.EventDispatchOption import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.IssueManager import com.atlassian.jira.issue.MutableIssue import…

Hi @Shubhanshu Trivedi , when your script runs, probably parentObject link is not set yet. Please, move that post function after event Issue create originally and try again (you can update post functions orders). Fabio

@sanjay_sapra you're welcome!

Hi @Shubhanshu Trivedi , try this scripted validator : import java.util.List; import com.atlassian.jira.bc.issue.search.SearchService; import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.issue.CustomFieldManager; import com.atlassian.jira.issue.Issue; import…

Hi @Shubhanshu Trivedi , you can do that using a validator on create issue workflow event. ScriptRunner allows you to add a scripted validator with that behaviour. Hope this helps, Fabio

Hi @mahya golbaz , we don't know if you are on server/dc or cloud instance. Btw, a JIRA Admin can setup Issue Security for both server/data center or cloud JIRA. Server/DataCenter : https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html Cloud…

Hi @mahya golbaz , please check project permission "Browse project" in order to provide access to user for all issues within a project. (https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/) In order to provide acces just to specific issues you need to setup Issue Security with rules…

Hi @Shaik Gali Shahid , it seems to be a bug. Take a look to the following issue https://jira.atlassian.com/browse/JRACLOUD-70206 Please, vote that issue and start watching it in order to be updated about progress. Hope this helps, Fabio

Hi @Maria Magalhães , there's a builtin macro "Attchments" that allows you to both upload and view attachments for the related confluence page. Fabio

You're welcome @Jeremy D 

Hi @Jeremy D , you should be able to manage workflow in a jira work management project. Please take a look to the following guide https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows-for-team-managed-projects/ To create or edit an additional workflow: * From your project's sidebar, select Project…

Hi @Jeremy D , in order to manage workflows in your team-maganaged project you need to be an Administrator for that project. Hope this helps, Fabio

* From your service project, go to Project settings () > Notifications > Notification email. * Select Edit next to the email address. * From the Email drop-down, choose a custom email address, or use the default Jira cloud email. * Alternatively, you may customise the email prefix if you choose to use the default Jira…

Hi @Suzanne Wilding , welcome to the Atlassian community! first of all, a Confluence Admin need to check permission for your user. In particular you should be able to access Confluence trhrough a Global permission (can use) and then specific permissions for page/space you are trying to access Here a simple article that…

Hi @Imran Mohammed , Please check that user has been added to Service Desk Team project role in the project. It should fix your issue. Fabio

Hi @Bohdan Baranov , please could you check number of current users based on your plan? If you read the documentation, error 400 could be associate to "Returned if the request is invalid or the number of licensed users is exceeded." (Read response chapter associated to that Rest API) Hope this helps, Fabio

Hi @Tomas Pekar , it seems an issue related to innodb_page_size system variable. You should try to : Stop JIRA Increase that value https://mariadb.com/kb/en/how-to-change-innodb_page_size/#:~:text=Just%20export%20your%20data%2C%20move,with%20the%20smaller%20page%20size. Start JIRA My suggestion is to test it in a testing…

Hi @Gilbert van den Heiligenberg , please check license limit for your JIRA core server https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html Probably, you reached the limit of your license so you can't add new user to JIRA. If the user has already access to jira, you should be…

Hi @Sanjana Sen , welcome to the Atlassian Community! In order to interact with JIRA through a shell script, you should use REST API provided by the tool and call them at your convenience using curl command. If you use JIRA Server/DataCenter : https://developer.atlassian.com/server/jira/platform/rest-apis/ If you use JIRA…

you welcome @[deleted] 

Hi @[deleted] , Service Desk tickets have a specific field that provide you that information. It's the channel that could be portal, email or jira depending on the original source Hope this helps, Fabio

Hi @Kyle Christopher , Welcome to the Atlassian Community! It's, for sure, an issue related to Jira Confluence AppLinks configuration. Here a complete guide about AppLink setup https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/ Based on the screenshot it seems related…

You're welcome @Chris . Please mark my answer as accepted ;)

You're welcome @Sobhy Admin . Please, mark my answer is accepted! We hope to hear you in the future!

Hi @Daria , please check your workflow. In my opinion when you move a ticket to DONE status probably Resolution field will be added (manually or through a post function). When you move tickets to RELEASED status, not through done column, probably Resolution field is not set to the issue. So you need to check your workflow…

Hi @Sobhy Admin , you should be able to upgrade BigPicture if your license has been renewed. Fabio

Hi @Marta Diachok , deleted issues have been removed from database so you have not the ability to see them.

Hi @JLaz , does your issue happens for just your user or for all users in the author column?

Hi @Sobhy Admin , JIRA server licenses are perpetual. It means that if you don't renew them, you can continue to use JIRA but without support or upgrade feature. Please, take in mind, that Atlassian is going to end support for server (https://www.atlassian.com/migration/assess/journey-to-cloud). You should plan to move…