Fabio Racobaldo [Catworkx] Community Champion

Hi @Aynur , validators is something that could be applied at workflow level. It means that they work for issue type workflows mapped to your Request Types. If you need to have something that happens on SD portal during customer ticket creation, please, use behaviours for portal provided by script runner…

Hi @Aaron Cameron welcome to the Atlassian community! Please specify if you are using Kanban or Scrum Board. If you are using Kanban Board, probably your subfilter hide issues completed from a while. Try to choose another subfilter in your configuration. (Kanban only) Hiding completed issues To improve your board's…

Hi @SureshMuniswamy , unfortunately you can to that. Take a look to the following article https://support.atlassian.com/bitbucket-cloud/docs/can-i-restore-a-deleted-repository-or-commits/ Fabio

Hi @Richard Gladstone , welcome to the Atlassian community! Wild card searching is not supported by default for components. You can try using componentMatches() JQL function provided by https://marketplace.atlassian.com/apps/1218367/jql-booster-pack?hosting=server&tab=overview Examples: • Find issues in components that…

Hi @Lars Karstad , in order to edit PDF stylesheet you can follow this how to guide https://confluence.atlassian.com/doc/customize-exports-to-pdf-190480945.html In particular : Change the PDF stylesheet The PDF Stylesheet allows you to change the appearance of your PDF. This includes things like paper size, fonts, colours,…

Hi @Shaban Shabani , welcome to the Atlassian community! Error "We ran into a little trouble. It might just be a hiccup. Try again in a bit." could happen after a migration if the imported groups have not been granted access to any default groups for product access. Please check if there's some product access issue throug…

Not at this time! 

Hi @Scott Federman , please take a look to the following guide https://confluence.atlassian.com/servicemanagementserver/advanced-searching-iql-insight-query-language-1044784588.html Btw, it's simple...try this iql objectType = YOUR_INSIGHT_OBJECT_NAME_HERE and YOUR_ATTRIBUTE_COLUMN_NAME ="YOUR_VALUE" Hope this helps, Fabio

Hi @vshnu raj , you can create a project shortcut from your JIRA Project to the related plan https://confluence.atlassian.com/jiracoreserver085/project-shortcuts-981157353.html Hope this helps, Fabio

Hi @[deleted] , when you complete S1 and there are issues not closed (not in the last column of your board), JIRA will ask you what you want to do with these open issues. If the sprint has incomplete issues, select from one of the following: * Backlog, to move the issues to the backlog * Any future sprint, to move the…

Hi @Hela Szubert , try using the following JQL issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31") Hope this helps, Fabio

Hi @anjitha.s , JSM price is based on Agents that are users that could work on tickets.

Hi @anjitha.s , Agents , in JIRA Service Management, are users that can work on tickets (It is the same concept of Users in JIRA Software/JIRA Work Management). Here you can find all info about JIRA Service Management roles https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/…

Hi @SneekyGenie , you can use the following rest apis to retireve information about version status : * Retrieve version/issues information https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/version-getVersionRelatedIssues * Retrieve unresolved issues for…

Hi @Rumeet Chandok Shrivastava , welcome to the Atlassian community! You should be able to do that through a Move https://support.atlassian.com/jira-software-cloud/docs/move-an-issue/ Please verify that your user has the Move Permission in the permission scheme. Hope this helps, Fabio

You're welcome @Elene . Please mark my answer as accepted! 

Hi @Aleksandr Znakomskii , Welcome to the Atlassian community! You need to raise a support request to https://support.atlassian.com/contact/#/ Hope this helps, Fabio

Hi @Elene , welcome to the Atlassian community! It seems that Georgian Language is not provided by Atlassian. BTW, tt the following link, you can find all languages provided by atlassian https://packages.atlassian.com/maven/com/atlassian/translations/?_ga=2.4088496.1266593924.1540749370-265030796.1518690225 for each tool.…

If error appears just for few users so, probably, issue is related to application access. Please verify that those users can login within Bitbucket and then that they have permission to access project/repo

Hi @Roger Rosas , welcome to the Atlassian community! Please reade this troubleshooting guide https://confluence.atlassian.com/jirakb/unable-to-add-or-invite-a-jira-service-management-customer-1103077626.html Let me know if it helped! Fabio

please @himani mark my answer as accepted!

Hi @Redworld , in order to do that you need to be a Site Admin. Please try to access admin.atlassian.com and follow this guide https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/ For user management : Add a few users We'll be adding three users: Jason, Kate and Emma. You can add more or…

Please, could you share application link configuration?

Hi @C Chenna , this issue is not related to project or repo permission but to APplication Link configuration between JIRA and Bitbucket. Plase use the following troubleshooting guide…

Please, check the FIeld Configuration scheme associated to your project and verify that Wiki Style Renderer is selected. This should solve your issue. Fabio

Please could you share the screenshot?

Hi @Manjushree Zope , you can! I tried in the past and it worked. Please, test this change in a UAT env first or copy current server license in order to have the chance to rollback to previous license. Btw, my suggestion is to move your configuration from server to datacenter. You can have a datacenter instance with just…

Please could you check the Permission Scheme? Even the administrators could not be able to add comment if they are not in the related permission scheme.

Please follow instruction at this page https://confluence.atlassian.com/doc/retrieving-file-attachments-from-a-backup-187758.html

Hi @Jaden liang , if attachments are not included into you backup, you should restore them manually using the following how-to guide https://confluence.atlassian.com/doc/retrieving-file-attachments-from-a-backup-187758.html Fabio