Fabio Racobaldo [Catworkx] Community Champion

Hi @Suma Pralhad Kustagi , please check that your custom field has the same context for both your project. Probably, Custom field has a context for Project A but not for Project B. Hope this helps, Fabio

Hi @Jaden liang , did u have some error on your logs? Did u selected "Include attachments" property when you performed the backup? Please, let us know. Fabio

Hi @himani , are you sure that you have grants to do that? Please, check "Add Comment" permission for your project in the related permission scheme (if project is a company managed). Otherwise, if project is a team-managed one, please check project access type (private, limited, public) and verify that your user can…

Hi @Hosokawa , welcome to the Atlassian community! Importing issues from csv file, basically, could create a new issue type during import. Because you are not an admin, this field doesn't not appear in your map. A JIRA admin can map issue type column during import, a not JIRA Admin can't do that. Hope this helps, Fabio

Hi @Jasun Aubert , welcome to the Atlassian community. This should be the automation for your requirement When a Customer comment and ticket is in Waiting for Customer, issue will be automatically transitioned to Waiting for Support and viceversa. Hope this helps, Fabio

Hi @Kristina Culver , welcome to the Atlassian community! Please take a look to this following video in order to have an overview about Atlassian Confluence https://www.youtube.com/watch?v=lQCvLwuPF4c&list=PLaD4FvsFdarSgg3k23pnBVcnizK9tczdC Confluence is one of the Atlassian tool that allows you to share knowledge within a…

You're welcome @Sushmitha 

Hi @Sushmitha , please check if the board still exists (Boards-> View All Boards). In the meantime, as JIRA Administrator verify that : * System -> Audit log. Verify that your board has been not deleted * Go to board (if exists) and check Shares (under general) in order to verify that board has been shared with your users…

Hi @BK , if you already tried disabling all third part apps (https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html), my suggestion is to check if there are javascripts defined in your DEV env. To do that : * Confluence administration ->General Configuration -> Custom HTML Please let me know if you…

Hi @Aniruddha Karanjkar , welcome to the Atlassian community! If you search text ~ "192.168.1.222" , JIRA will retrieve all issue containing 192.168.1.222 so it is already what you are looking for. 192.168.1.222 192.168.1.2221 192.168.1.2222 192.168.1.2223 192.168.1.222A and so on. Hope this helps, Fabio

Yep! We started our development process for Cloud so we will release all the existing features on the DataCenter version in the next weeks.

Hi @andres orue , you can't do that using builtin feature, btw you can try Better Excel Exporter for Jira There's a specific export for projects. Another option is to extract all projects data through the following rest api…

you're welcome @Divakar Ketha . If it works for you, pleas, mark my answer as accepted

you're welcome @C Chenna 

Hi @C Chenna , you can check project and repo permissions in order to retrieve all these information (Using repository permissions) Read -> can access and clone repo Write -> can access, clone ad edit I know that if access is based on groups, it is not so clear retrieve info based on users. For this reason I developed my…

Hi @JohnP , if you need to have a default value please read here https://support.atlassian.com/jira-cloud-administration/docs/configure-a-custom-field/ If you need to have a pre-populated custom filed value based on some conditions, please use Behaviour provided by Script Runner. Hope this helps, Fabio

Hi @Sudheep Chandran , welcome to the Atlassian community! As specified here, you need specific rights to do that : * Only Jira admins can edit the key in a company-managed project * Project admins can edit the key in a team-managed project Probably you are a project admin in a company-managed project. Hope this helps,…

Hi @Matteo Gubellini _SoftComply_ , you need to have organization admin privileges to do that. Try to access the following URL admin.atlassian.com. If you can't access, please ask to an Organization Admin to do that. Hope this helps, Fabio

Hi @Matteo Gubellini _SoftComply_ , there is a default policy that you can figure out at the following URL https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/ if you need to have a personal customization of your password policy please read the following…

Hi @fpiguet , welcome to the Atlassian community! Please, verify that encoding for your csv is Unicode(UTF-8). It seems that there's some problem with encoding '�' Please could you check field/custom field associated to that value? Please, let me know. Fabio

Hi @Paul Reynolds , my suggestion is to restrict those confleunce page using restriction in Confluence. My usual approach is to create a specific page "Private" restricted in edit/view to your internal users/groups and move all those pages under that page. As you know, Confluence restrictions will be applied to all sub…

Hi @Carol Saldanha , welcome to the Atlassian community! Unfortunately, you can't do that. JIRA customer portal already uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha. Please, upvote and watch the following…

Hi @jy , in order to mitigate that security issue you should disable JMSAppender as specified in the linked article. Btw, Atlassian says that they forked log4j 1.2.17 (in 1.2.17-atlassian-3) in order to delete the code affected. Therefore, JIRA is not vulnerable to CVE-2019-17571. Please take a look to the following…

ciao @Princess , please let me know if it works and remember to accept my answer

Thanks for the update @Andy Kress . Please mark my answer as accepted so the thread can be considered closed.

Hi @Sameera Amarakoon , welcome to the Atlassian community! First of all, please, check count user for your license (https://support.atlassian.com/jira-service-management-cloud/docs/view-team-member-licenses/ ). Your problem could be related to exceeding users. If previous check is ok so you can raise a request…

Hi @Andy Kress , it seems to be not existing on the https://www.atlassian.com/software/jira/service-management/download-archives Btw, I found the manual link to download it https://www.atlassian.com/software/jira/downloads/binary/atlassian-servicedesk-4.20.6.tar.gz Hope this helps, Fabio

Hi @Ouioui Zhou , my suggestion is the solution for your requirement. Fabio 

Hi @Ouioui Zhou , in order to put in place your requirement, in my opinion, you don't need to use security level. You should just setup Browse Permsission, in the project permission scheme, as follow : Browse Project * Current Assignee * Reporter * Project Role - Administrator * Project Role - Board FT user Security Levels…

Hi @Valerie McMaster , there's an open issue in order to allow admins to add custom fields on the portal issue view (https://jira.atlassian.com/browse/JSDCLOUD-4328 ) Btw, there is an app that implement that feature https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview…