Fabio Racobaldo [Catworkx] Community Champion

It seems a browser issue on your side. I'm able to do that on my cloud instance. Please try with another browser or cleanong your browser cache first.

Hi @Laura Beunk , welcome to the Atlassian community! Unfortunately, that "Create issue" is a fast operation so you can't add more information (like description, component and other custom field) so, based on your boards configuration, the created ticket will appear on board 1. In order to create an issue in a structured…

Sorry @Константин Луговской but I can't retrieve the information about the error. Please could you use JIRA with US language so we can support you on that?

Hi @Константин Луговской , you can use the following REST API https://docs.atlassian.com/jira-servicedesk/REST/4.22.1/#servicedeskapi/request/{issueIdOrKey}/sla to get information about all the SLAs associated to that ticket. Hope this helps, Fabio

are you able to backup your current DB and restore it in the new location?

A jar like mysql-connector-java-5.1.49-bin.jar should be present on /lib 

Hi @Константин Луговской , Ho, you can do that! Please add 15m as time goal in your SLA

Hi @Waris Malik and @Rilwan Ahmed , Forms are available also for Software projects

I'm happy for that. Please marl my answer as accepted in order to close this thread ;)

Hi @Константин Луговской , currently you can't setup time format. Btw, the ggod nes is that Atlassian is going to release this feature https://jira.atlassian.com/browse/JSDCLOUD-59 Hope this helps, Fabio

Please check that MySql setup is existing and it is reacheble from your JIRA instance server. Did u add the MySQL JDBC driver? * Download one of the recommended MySQL drivers: * MySQL Connector/J 8.0 driver * MySQL Connector/J 5.1 driver * Copy the driver to the following directory: <Jira-installation-directory>/lib

Hi @Rilwan Ahmed , it's an embedded app within JIRA cloud. Btw, if enabled (I don't know if it has been disabled in the @Waris Malik instance), an admin should be able to setup on the project admin section.

Try using postman or curl. It should work!

Hi @keti burjanadze , please follow this guide https://confluence.atlassian.com/automation/service-limits-993924705.html Use a REST call to increase limits First, find out what your current limits are using this HTTP REST call: <a href="https://YOUR_JIRA_INSTANCE_URL/rest/cb-automation/latest/configuration/property"…

Hi @Fred W , because all big picture data are stored at DB level, no actions are necessary in order to migrate its data from server to data center if you perform a manual upgrade. https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-manual-938846951.html Hope this helps, Fabio

Hi @Abdul Hadi Nasution , welcome to the atlassian community! Please configure swimlanes to Stories in the board administration menu. https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/ Hope this helps, Fabio

Hi @Waris Malik , first of all please check that ProForma app is correctly installed on your instance (Jira Admin -> Apps -> Manage Apps) If so and you have Admin provileges on your project, please go to Project Settings -> Apps -> Forms it should be available, Fabio

Hi @DinhLeHoang , welcome to the Atlassian community! Please could you share log appearing in the secondo screenshot if you click on "Request assistance"? That could be helpful to support you! Let us know, Fabio

Happy that it fixed your issue. Jira service management project could be a solution. Those external users could be considered customer that can create tickets through a portal or an email. They will receive notification via email and can comment through emails. Otherwise, in JIRA core you can create a system user and use…

Hi @Vladimir Matveev , currently you can just close all duplicated issues, link them to your correct epic and associate all stories/features to the new one. Unfortunately you can't merge comments, attachments and so on. There's an open request for merging feature https://jira.atlassian.com/browse/JRACLOUD-3592 Please vote…

Hi @[deleted] , welcome to the Atlassian community! In my opinion you cant do that using the current Tempo features (https://help.tempo.io/cloud/en/tempo-timesheets/logging-your-time.html and https://www.youtube.com/watch?v=IlF29_XKsDI). You can raise an idea to the following portal https://ideas.tempo.io/ Hope this helps,…

Hi @Srikanth Mamidala , because you set yourself as reporter, it is like you created the issue. Please check your personal settings and verify that "You make changes to the issue" is checked : That should be the trick! Fabio

Hi @Roland Martin , in the new JIRA Cloud version, all your work is available as menu. Btw there's an open ticket in order to customize that tab https://jira.atlassian.com/browse/JRACLOUD-73964 Hope this helps, Fabio

Hi @Ben Weisman , unfortunately you can't using builtin feature. There is a ticket for this https://jira.atlassian.com/browse/JRACLOUD-27594 . Please vote and watch it! Hope this helps, Fabio

Hi @Mina , welcome to the Atlassian community! If you want to edit the project name in the notification email in order to reflect the new project name (under details), please check Project Settings -> Portal Settings and check the name on Service project information This name is the one visible on the customer portal and…

Hi @Rolf Straub , are you talking about Server/Data Center or Cloud instance? Btw, labels are global so not project specific.

Hi @Nicholas Miller , unfortunately, you have no chance to put in place that. Regards, Fabio

Hi @Wendy M , all users able to access confluence, indendently if they are viewer/editor of spaces/pages, they will consume licenses. Hope this helps, Fabio

Hi @Nani Mouse , welcome to the Atlassian community! Please use this following guide in order to add/invite new users https://support.atlassian.com/jira-work-management/docs/add-new-users/ Hope this helps, Fabio

you're welcome @Joshua Dumas . Unfortunately, you can't do that automatically. Currenlty there's an open request in order to associate automatically email with an organization. Please vote and watch https://jira.atlassian.com/browse/JSDCLOUD-4519 Ciao, Fabio