Fabio Racobaldo [Catworkx] Community Champion

Hey @Martin Stefanko you need to ask internally within your organization

Hi @salim_testing , if you are on Postgres DB try to use the following query : SELECT cu.id, cu.user_name, cu.display_name, cu.active, cu.email_address, cd.directory_name, to_timestamp(CAST(cua.attribute_value as double precision)/1000) AS LastAuthenticated FROM cwd_user cu INNER JOIN cwd_directory cd ON…

thanks for sharing @Khuong Vu 

Hi @Martin Stefanko , please provide us more information about your current issue. Try to reach some Admin on your end to verify that you have right permissions to access your JIRA instance and there are not IP restrictions that avoid you to access JIRA. Hope this helps, Fabio

Hi @Isabel Fonseca , in JSM context, clients (external users) are not able to access jira and see filters/dashboards. In other context (JIRA Software), you should manage tickets visibility in a proper way so that even if external users use shared filters/dashboards they will see just correct tickets. Unfortunately you…

Hi @Isabel Fonseca , for my knowledge you can't remove that option on filter management. Moreover it could be useful to share filters with all current and future users that have access to JIRA. Regards, Fabio

Hi @LE CHESNAY SPORTS , it is weird. Are u sure that you are succesfully accessing le-chesnay-sports.atlassian.net? Fabio

Hi @Miriam Palma Piñeiro , there was an active incident yesterday on some macros (https://confluence.status.atlassian.com/ ). Please could you confirm that your issue has been fixed now? Fabio

Hi @Charles Givens , please could you specify what is the app on which you're experiencing this issue? Fabio

Hi @Aprildelay , you can choose Cloud or DataCenter bitbucket solution to store your source code or you could choose to remain on the current SCM (if it is a standard like GitHub/GitLab that could be integrated with JIRA Cloud). Itis your choise. Hope this jelps, Fabio 

Hi @Naib Stilgar and welcome, if you are on a cloud instance please use the following rest API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-project-projectidorkey-versions-get It will provide u info through specific json properties (archived, releaseDate, released).…

Hi @Karan Soni and welcome, Hash and Trace are internal info that could help atlassian support team to identify your issue. BTW, on March 10th there was an active incident (https://jira-software.status.atlassian.com/ ) that could have impacted your istance. Please could you confirm that your issue has been now resolved?…

Hi @Mathangi Phani Babu and welcome, try to use the following REST API https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-group/#api-wiki-rest-api-group-groupid-membersbygroupid-get Hope this helps, Fabio

Hi @Jens Prokoph , please ask to a JIRA Admin to check the permission scheme and your project role within this new project. You, probably, have not Work on work items permission (https://support.atlassian.com/jira-cloud-administration/docs/time-tracking-permissions/) Hope this clarifies, Fabio

Hi @Gianluca Boezi and welcome, sure, you can disconnect Confluence from JIRA and link it directly to User Management System. Please take in mind that probably you are currently retrieve users and groups from JIRA. If you remove Confluence from JIRA, Confluence groups will be stored and managed locally in Confluence. Hope…

Hi @Iu Donadeu and welcome, that error should be related to your email server. Please provide us more information so that we can try to help you on that. Fabio

Hi @Ligaz , this is not a specific question for Atlassian Application. BTW, I know that probably you need to perform that action to upgrade Confluence. Please let us know which is server OS Fabio 

Hi @Tom Gorman , For my knowledge there is not an app that allow you to connect Confluence to SDP. There is an app from SDP side that allow to pull data from confluence (https://www.manageengine.com/products/service-desk/integrations/confluence-extension.html ) but not viceversa. Hope this helps, Fabio

Hi @Eric Roetenberg , you can customize swimlanes at your convenience using Queries option and then use a specific JQL for each swimlane. Hope this helps, Fabio

Thanks for the update @a_inoue 

Hey @a_inoue , do you have any third part app installed? 

Hi @Jeem Tan , what is Demo app? Fabio

Hi @gregory_wallace , are u sure that you migrated all spaces on cloud? Probably some teams/categories were associated to not migrated spaces. Isn't it? Fabio

Hi @Dwarven and welcome, try to edit manually gitconfig and deselect the following option in sourcetree Sourcetree → Settings → deselect: Allow Sourcetree to modify your global Mercurial and Git configuration files Hope this helps, Fabio

Hi @a_inoue and welcome, are u sure you are on a cloud instance? It seems an error caused by a third part app. Please could you provide us jira url so that we can figure out your instance type? Fabio

Hi @Saskia van _t Hoff , you should use account id instead and check just last comment {{issue.comment.last.body}} contains "[~accountid:USER_ACCOUNT_ID_HERE]"Hope this helps,Fabio

Hey @Dylan Tassery , I tried the checker on my side and I have the same result but I'm able to create a whiteboard from a template. Could you try to clean your browser cache or try it in incognito mode?

Hi @Vignesh and welcome, my suggestion is to clear your app cache first (https://stackoverflow.com/questions/73612778/source-tree-crashing-a-second-after-start-up ) Please let us know if it fixes your issue. Fabio

Hi @Dylan Tassery , first of all please take a look to the following troubleshooting article https://support.atlassian.com/confluence/kb/confluence-whiteboards-look-blank-or-fail-to-load-for-specific-users/ There are no active incidents on confluence right now. Hope this helps, Fabio

Hi @Michael Genyuk and welcome, it could be caused from some setting at reverse proxy side? Do you have a reverse proxy (apache, NGINX ...)? Another check is to verify Crowd Base URL. Hope this helps, Fabio