Fabio Racobaldo [Catworkx] Community Champion

Hi @Mayank Mishra , did you try to clean your browser cache? Please, let us know if it fixs your issue. Fabio

Hi @Blaine Schmidt , in my opinion, the best way to do so is : * define an analysis step in your incident workflow. Using this status, your user will be able to identify if your ticket is or not an incident * if the opened incident is a change, you should open a change with all fields necessary to manage, plan and…

Hi @Scott Gray , because a component is something defined per project basis, archiving a component means that it is archived just for that project. Hope this helps, Fabio

Hi @Bill Parlock , unfortunately, priority icons are for the entire instance and they are not customizable for project basis. Regards, Fabio

Hi @Kenneth Föll , you should provide Application Access to all of them in order to be considered Agents in JIRA Service Desk. After doing that, for a specific project, you can add each specific user as Service Project Team…

Hi @Anumalla Nithinraj , this feature seems to be not available for jira cloud (please take a look here https://jira.atlassian.com/browse/JRACLOUD-25493) Check if the following workaround works for you https://confluence.atlassian.com/jirakb/increase-issue-limit-for-excel-exports-in-jira-cloud-779160811.html Hope this…

Hi @Gajanan Sasane , this documentation could clarify your doubts https://docs.eazybi.com/eazybijira/set-up-and-administer/manage-accounts/account-users about users that can create EazyBI reports. In order to embed them into a JIRA Dashboard you should : * Create shared-object global permission - this permission will allow…

Hi @ayesha , try the following plugin https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud&tab=overview You can achieve higher efficiency in your work by automating PDF document generation and distribution via email. Hope this helps, Fabio

Hi @Yves Tremp , I had a similar issue during a customer upgrade in the past and I spent a lot of time to install again the module after an upgrade. Try to : * Stop instance * Clean plugin cache * Start instance * Install JSD using obr or URL Fabio

Hi @Yura_Ch , sorry but this functionality has been removed from the latest cloud version. With the new JIRA experience all JIRA Software Cloud instances will do an auto reindex without any effort from the user. Please, did u check the board filter?

Hi @Gajanan Sasane , using built-in features you cannot compare two fields with each other. In order to do that you should use a third part plugin like ScriptRunner. Regards, Fabio

Hi @Joe Pakenham , I did something similar in the past for a DE customer. I used scriptrunner and, through a postfunction I deleted all the issue history. Using built-in feature I think that this operation is not possible. Hope this helps, Fabio

Hi @Yura_Ch , please check your board filter in order to verify that it is correct. If it's so, try to reindexing your project. Hope this helps, Fabio

Hi @Даниил , probably there's a loop in your email notifications. Verify that notification scheme doesn't send notification to your email configured in mail handler each time that agent/customer comment issue. Hope this helps, Fabio

Hi @Yves Tremp , please check that JIRA Software module is still installed after the upgrade. Moreover, try to clean plugin cache and restart the application. Hope this helps, Fabio

Hi @jlee , in order to do tha, you should first associate remove your workflow from the current Workflow Scheme, it means that all associated issues will be transferred to another workflow. After doing that, your active workflow will be automatically inactive. Hope this helps, Fabio

Hi @Marek Kákoš , in order to do that you should use field manadatory validator in order to verify if those fields are filled during transition. If you want to show or not transition, you should use a scripted validator using script runner plugin. Hope this helps, Fabio

Hi @Chris M_ , unfortunately you can't do that.

Hi @Malik Waqas , happy that it helped! If you check append, user will be added to the list without removing previous users. Fabio

The user that will perform the action will be added to that field. Please, accept my answer so that this question is marked as solved. Ciao, Fabio

Hi @Hlib Zhurakovskyi , I just tested my solution in my dev environment and it works! Please verify that you checked "Append value"

Did u fix your issue?

Hi @Bob Scott , check Schedule Issue permission in your project permission scheme. This permission is necessary to manage due date field. Take a look to this url https://support.atlassian.com/jira-service-management-cloud/docs/schedule-an-issue/ Hope this helps, Fabio

Hi @Hlib Zhurakovskyi , welcome to the community. Try to setup %%CURRENT_USER%% and not '%%CURRENT_USER%%' (with single quotes) on the custom field value. This should fix your issue. Fabio

Another possible wayis to use the following plugin https://marketplace.atlassian.com/apps/1210725/data-generator-for-jira? hosting=server&tab=overview but my suggestion is to try to use it just in a dev envrionment. Ciao, Fabio

Hi @Henning Möller , I had the same problem in the past. You can create a project scrum with example data https://confluence.atlassian.com/servicemanagementserver/explore-a-sample-project-939926223.html The other way is to change data on DB and restart JIRA but I highly recomend to not use this approach. Hope this helps,…

Hi @Melvin Sng , unfortunately you can't rename a closed sprint. There's an open request in order to implement this feature https://jira.atlassian.com/browse/JSWCLOUD-17977 Please, vote and watch it so you will be notified. Hope this helps, Fabio

Hi @Vinzent Decker , this is a requirement out from jira application and it can't be implemented. If you have a reverse proxy in front of jira, you should setup a specific rule to do that. Fabio

Hi @Vinzent Decker , anonyous access is the only way to implement this feature. Keep in mind that all users, not only users in AD could see the content. For the anonymous access you can set just VIEW permission. Please take a look to the following…

Hi @nstephane , please check the related workflow so that a postfunction will set automatically a resolution or a validator check that the resolution is correctly valued during transition (it must be in transition screen). In order to update the ticket moved to DONE without a resolution please go to the issue navigator and…