Fabio Racobaldo [Catworkx] Community Champion

Hi @Jakub Cieplinski , based on the error it seems that you are trying to put and integer to a collection custom field (it could be a selectlist, versions, components field). You should set field value based on the field type (double for Numeric field, String for text field, Option for single selectlist, Collection<Option>…

Hi @nishant ranjan , you should enter the existing home directory when prompted. Did u try to click ok and go on with the task? In this article https://confluence.atlassian.com/adminjiraserver/setting-your-jira-application-home-directory-938847747.html you can read * If you're using the Windows installer, you don't need to…

Hi @nishant ranjan , please provide us more information about your issue. Is the following issue your scenario https://jira.atlassian.com/browse/JRASERVER-25968 ? Fabio

Hi @Lu Xu , you need to perform the following checks : * Verify that your user has Assignee Permissions in the project permission scheme * Verify that fields label and assignee are in the Edit screen Hope this helps, Fabio

Hi @Suma Pralhad Kustagi , the query should be the following : assignee was USERNAME and assignee != USERNAME and reporter != USERNAME and updated > startOfMonth(-3) This query extracts all issue updated in the last 3 months worked by USER and that currently are not assigned or reported by the USER itself. Hope this helps,…

Hi @Jaewoong Choi , in order to do that you need to follow this guide https://confluence.atlassian.com/jirakb/hiding-the-jira-version-number-from-page-markup-1056673381.html Ciao, Fabio

Hi @Jaewoong Choi , please could you post that page? I need to explore it in order to figure out how to hide those elements. Fabio

Hi @Taeseok Ou , here the required documentation in order to manage JIRA-Bitbucket integration on cloud https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-cloud/ Hope this helps, Fabio

Hi @Jaewoong Choi , you need to add the following code in the Announcement Banner : <script> jQuery().ready(function() { jQuery("#footer").hide(); } </script> Hope this helps, Fabio

Hi @Surya , the best process is the following https://confluence.atlassian.com/jiracore/upgrading-jira-server-976161476.html You should upgrade following this path 6.4 -> 7.0 -> 7.13 -> 8.2 -> 8.20 My suggestion is to perform all these steps in a test environment first. Hope this helps, Fabio 

Hi @Sreenivasa Reddy , happy to read it. Please mark this question as accepted. Fabio

Hi @Sreenivasa Reddy , 2FA can be disables via account settings of the spefic user. Please follow this guide to do that https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Two-stepverification-disableDisabletwo-stepverification Fabio

Hi @Dirk Jedich , if you installed a JIRA Data Center so you need a Data Center license and not a server one. In order to upgrade your current Server License you should use the following link https://www.atlassian.com/purchase/upgrade Hope this helps, Fabio

Hi @Sreenivasa Reddy , please specify if your Bitbucket is cloud, data center or server and if you used a third part app to enable 2FA. Fabio

Hi @Gorrepati Satyavani , here Atlassian admin URL https://admin.atlassian.com/ Fabio

You're welcome @Pedro J. Acosta 

Hi @Su Le , it seems to be a bug https://jira.atlassian.com/browse/JSWCLOUD-17498 Take a look to the workaround suggested or, alternatively, try installing the following app https://marketplace.atlassian.com/apps/1222170/classic-settings-for-next-gen-projects?tab=overview&hosting=cloud Hope this helps, Fabio

Hi @Joel Black , your issue is similar to this thread https://community.atlassian.com/t5/Bitbucket-questions/RPC-failed-curl-56-OpenSSL-SSL-read-Connection-was-reset-errno/qaq-p/1557220 Please take a look there to fix your issue. Hope this helps, Fabio

Please let me know if you see the project board and if you fixed your issue.

Try to reach the following URL https://<site-name>/jira/boards in order to figure out if there's a board associated to your project. Ciao, Fabio

Hi @Gorrepati Satyavani , on the atlassian access side (not on jira side) there is an audit log (under security) that should allow you to find who gave admin permission. Hope this helps, Fabio

Hi @Inesa Gevorgyan , plase, could you share screenshot about your project details and sidebar view?

Hi @Inesa Gevorgyan , you simply need to change project type from Software to Business (Jira Work Management project). https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details/ Hope this helps, Fabio

Sorry @Trent Buness , that app is just for JIRA cloud. There's another app for JIRA Server https://marketplace.atlassian.com/apps/1213698/translation-for-jira-service-management?hosting=server&tab=support . Try using this one. Ciao, Fabio

Hi @Trent Buness , using builin features you can't do that. There's a third apps on the marketplace that should allow you to do that ( https://marketplace.atlassian.com/apps/1219932/google-translation-automation-for-jira-jsm-ticket-language?tab=overview&hosting=cloud ) but I never used it. Ciao, Fabio

Hi @Trent Buness , you can provide portal in several languages (see the following article https://confluence.atlassian.com/servicemanagementserver/providing-help-in-multiple-languages-1014679294.html ) and agents (service desk users) can use their own language as per own profile setting. If user, on the portal write…

Hi @Sindre Hauglum , is the field Resolution populated for this ticket? Let me know, Fabio

Hi @Tony Rydebrink , unfortunately, on a board, you can add component/s to the card layout but not all the other metadata associated to components. Fabio

Hi @Bunyodbek Kosimov , this is a feture provided by JIRA Service Management. SLA allow you to define this metrics. For JIRA Software you can use one of the third apps existing on the marketplace such as : *…

Hi @Jiebyoung Park , if you want to delete sprint for selected issue through a bulk you should leave it blank but checking the update box. Hope this helps, Fabio