Fabio Racobaldo [Catworkx] Community Champion

Hi @Jiebyoung Park , you should use the following word in advanced JQL search : * resolved (for Resolved Date) * created (for creation date) Hope this helps, Fabio

Hi @Eduard Diez , SLA is something that starts when a specific event happens at issue level so you can't restart. If you change the start condition, JIRA will automatically recalculate it for issue basis and using the original event condition. A possible solution is to set a specific status (eg Reset SLA), add it to Start…

Hi @keti burjanadze try to resolve using the following article https://confluence.atlassian.com/jirakb/knowledge-base-articles-cannot-be-displayed-in-the-service-desk-customer-portal-error-refused-to-display-1043903438.html Hope this helps, Fabio

Based on this thread https://community.atlassian.com/t5/Sourcetree-questions/Can-t-add-repo-Unable-to-set-owner-as-parent-is-not-visible-or/qaq-p/797199 it seems that there's a corrupted file in your repo Try that approach. Ciao, Fabio

@Aayush Chachan , could you check C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log file in order to figure out your current issue?

Hi @Aayush Chachan , try to perform a new clean installation. The steps are as follows: * Wipe SourceTree preferences. * Uninstall SourceTree (if it shows on the App&Features list) * Backup then delete the directory below before proceeding with next step* Navigate to C:\Users\<UserName>\AppData\Local and…

Hi @Aayush Chachan , please provide your SourceTree version in order to check if there's some bug.

Sorry @Andrius , but the goal time depends from ticket priority so it seems correct. In the second example, ticket seems to be with priority LOW so goal for time to first response should be 16h and time to next support step 40h. Please, could you clarify me your issue? Ciao, Fabio

Hi @Andrius , it seems ok. two SLA should start at the same time on issue creation but with different goals. Time to next support step should have multiple executions based on differnt event for the start time. Please could you provide me an example of different clock?

Hi @Andrius , could you share SLA configuration so that we can check? Fabio

Hi @Pedro J. Acosta , my suggestion is to customize email template in creation adding PRIORITY in the email subject. This approch will allow users to have evidence of high priority issues. In order to customize email template, in JIRA service, you could read this…

Hi @Aayush Chachan , I had the same problem in the past and it was caused by user.config file. Try to delete C:\Users\<username>\AppData\Local\Atlassian\SourceTree.exe<random_string>\<version_number>\user.config file and restart SourceTree. Hope this helps, Fabio

Hi @zcrossz , you should raise an issue to https://support.atlassian.com/contact/#/ Hope this helps, Fabio

yes, you should have a default 0 otherwise my code is not able to convert the initial value and increment it. Hope this helps, Fabio

@oda mao is the initial value 0 ? Regards, Fabio

Hi @oda mao , try using smart values (https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/) In your case, the value should be: {{#increment}}{{issue.ActivityNumber.asNumber}}{{/}} 

@Hi @Cooper Barry unfortunately, just Project Admins or JIRA Admins can edit queues. There's an app that allows you to decide who can administer your queus https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-management?hosting=cloud&tab=overview Hope this helps, Fabio

Hi @dvolnov , unfortunately, just Project Admins or JIRA Admins can edit queues. There's an app that allows you to decide who can administer your queus https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-management?hosting=cloud&tab=overview Hope this helps, Fabio

It means that your service is automatically flushed the first second of each minute. So it should be ok. Please refer to this troubleshooting guide in order to figure out you issue : https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html Ciao, Fabio

Hi @Dabin Daniel Sundaram , because your issue seems to be related just to chrome, please check antivirus specific extensions installed on it. Check your browser for browser-specific extensions, such as ones from Symantec or Norton. Such extensions may be intercepting requests for analysis before forwarding them to/from…

Hi @Jignesh Upadhyay , first of all, you need to check service configuration. System->Services and check Mail Queue Service configuration. You need to setup interval based on which JIRA automatically flush your queue. Please check that this service is enabled. Hope this helps, Fabio

Hi @aermineral , you need to enable outgoing email first. Administrator -> System -> Mail -> Outgoing Mail and click Enable Outgoing Mail on the top right Hope this helps, Fabio

Hi @vivekrao_k , please could you attach what you see? It should be possible to export issues in a standard format as CSV. From JIRA 7.2 export in EXCEL has been removed but, if you want you can unlock that feature as follow : * Stop JIRA. * Locate the jira-config.properties file in the $JIRA_HOME directory. If the file…

Hi @Markus Farnung , on the history tab you should see previous comment value ("test") and the new value ("") so it means that comment has been deleted

Hi @Markus Farnung , unfortunately, deleted comments are not stored in the database (these comments have been deleted from DB) so you can't view comment history for them. Hope this helps, Fabio

Hi @Vivek Nimje , go on your project and, on the the top right, there's board->configure button. Check the filter in order to figure out if it takes your ticket. Fabio

Hi @Vivek Nimje , review your filter board. Probably task is not part of your JQL. (https://support.atlassian.com/jira-software-cloud/docs/create-a-board/ ) Hope this helps, Fabio

Hi @Sahish , if you need to extract excel with issues based on a JQL at specified interval you need to implement a job (using ScriptRunner or your own app). That file could be sent via email or saved on a server folder. Fabio

Hi @Jason Liu , are u sure that 'gaoji1@lenovo.com' is the USERNAME of your user? Fabio

Hi @Geethanjali S J , you should add this code in a behaviour and not in console script. So, create a behaviour, add a mapping to the desired projects/issueTypes and put my code in the intializer (server side script) Fabio