Phill Fox Community Champion

Hi @林博助 Welcome to the Atlassian Community. Bulk tools will allow you to connect several Jira issues to one issue. Please follow these steps 1. Search for all the issues you want to link to a single issue 2. Use bulk tools to select the list of issues 3. Edit the issues and add the link to the single issue. The reason this…

Hi @Nataly I hope the file is still attached to your page and you do not need to retrieve it from a backup. Phill

Hi @milan_shah The first thing I would try in the pagination options. (https://developer.atlassian.com/cloud/jira/software/rest/) In particular you need to consider these two options * maxResults * startAt So to retrieve the issues from 101 to 300 your request would look similar to this…

Hi @Nataly Welcome to the Atlassian Community. Are you sure you mean a deleted file? Was this an attachment on a page? It may be that the attachment is still attached to the page and just not visible on the page. So the first place to check is on the attachments option at the top of the page to see if the file is still…

Hi @lichvarm Welcome to the Atlassian community. I would solve your issue with two imports the first using CSV and covering everything apart from attachments. (https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html) I am assuming that your "issues with attachments" is that the…

Hi @Josh Abbott Welcome to the Atlassian Community. Can I check that when you refer to "Kanban board" you are actually clicking on the Active Sprint view? The reason I ask is that Kanban board in Atlassian terms means another separate agile board with a different set of conditions for what is displayed. There is a good…

Hi @Sadath Ali Syed I understand that you are trying to export a page from one confluence site and import it in to another one. When you try to import you are getting this error message about the directory specified not existing. The instructions to follow are…

Hi @Hari Shankar You might like to review the answers already posted at https://community.atlassian.com/t5/Adaptavist-questions/prevent-subtask-creation-issue-creation/qaq-p/588504 to see if any of these scenarios match your requirements. Kind regards Phill

Well deserved @Nic Brough -Adaptavist- You have helped so many people with your answers and whilst only a small number ever acknowledge publicly it is something you should be immensly proud of. 

Hi @Mahlab Basheer Farooqi I can immediately think of two reasons why this might happen. The first is that the ticket has already been picked up in the JQL for a swimlane higher up the list and so it would already be displayed. Swimlanes are mutually exclusive for issues starting with the top defined swimlane and working…

Hi @KUMARESAN MUPPIDATHI Welcome to the Atlassian Community. The REST API is fully documented and available at Server/DC - https://developer.atlassian.com/server/jira/platform/rest-apis/) Cloud- https://developer.atlassian.com/cloud/jira/platform/rest/v3/ You have tagged your post with Cloud deployment type but have quoted…

Hi @Krystle Harsch Welcome to the Atlassian Community. You will find lots of really great videos available on Youtube that address your questions. For example https://www.youtube.com/watch?v=kgcKZONoCQI Search for Atlassian Confluence to find the available videos. At the moment Atlassian University are making this course…

Hi @Praktikant PM Can you provide some more information on what you want to achieve with these emails? Is it to * Add comments to an existing ticket? * Create a new ticket? * Send details from a ticket to specific users? * Send updates to a specific user? Without this information it is hard to provide you with meaningful…

Hi @TM Welcome to the Atlassian Community. The error message you are getting implies that the value "Severity 3 - Medium" does not exist in your Severity Levels field. I would start by checking the exact spelling of the option you are looking to select paying particular attention to spaces. The green tick indicates that…

Hi @Mahammad Aslam Jamadar Welcome to the Atlassian Community. With Jira you will find that there are often several ways of achieving similar results and your request is most definitely one of these cases. I list below a couple of choices for you to consider as each has advantages/disadvantages. I see that you are using…

Hi @OMom2019 In addition to the brilliant resources and tools that @Miles B. has pointed you to. I would suggest you have a look at this video from Remote Summit on how Arm approached the move for 10,000 users to Cloud. This should give you some great pointers on how to think of the business strategy behind a migration to…

Hi @bid_msg_76 Welcome to the Atlassian Community. This question has been asked in the past see https://community.atlassian.com/t5/Confluence-questions/How-can-I-use-variables-to-define-Space-properties-such-as/qaq-p/619160 but the important thing to remember is that there are usually several different ways of achieving…

As you have observed once a user has selected a dashboard that is not the default they no longer have easy access to the default unless they add it as a favourite. I have faced exactly the same problem as you state of needing to share a longer message with every user. My solution was to use the combination of the dashboard…

HI @Roberts Whilst I am not familiar with YouTrack and its formatting commands, Jira does support a markdown format for comments See https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa for the formatting instructions. I would approach this with a test run to see if the markdown from YouTrack is compatible with…

@Jennifer Mun Sorry I should have been clearer in my earlier answer. There is currently no way to create subtasks whilst continuing in a next-gen project (as of May 2020) but the instructions quoted show how you would convert to a classic project and then how you can set up your subtasks. Phill

Hi @Esteban RD Welcome to the community. To be able to help you effectively we need to understand a little more about what you are expecting in your Scrumban view. You talk about being able to visualise several independent sprint boards do you mean you want to roll up all of the activity so you have a single view? Are…

Hi @Jennifer Mun Yes this is possible see the instructions at https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-next-gen-projects/ A subtask is just another issue type apart from it belonging to a parent issue. Note the special instructions around NOT creating a subtask called subtask. Hope this…

Hi @Joao Borges As @Trudy P Claspill you should look at the settings for your Components. You might like to refer to the documentation at https://support.atlassian.com/jira-software-cloud/docs/organize-work-with-components/ for how to make use of components in a project effectively. Phill

Hi @Alex Cumberland I am not aware of any publicly available REST API call to allow the copy of attachments between issues. However, you might consider changing the time out for your API calls. Usually, the REST API uses the default_socket_timeout parameter which defaults to 300 seconds, however, this parameter can be…

Hi @Steven_Choiniere I would start by investigating the options provided by VisualScript as part of their no-code solution https://www.visualscript.com/burndown-chart/burndown-charts-for-jira.htm but this may not be enough for your scenario listed above so you can then use their SDK to build your own custom reports. You…

@cuperman Sorry I was not more helpful, it certainly does look as though you have the right settings in the Manage Warnings. If you have a support contract with Atlassian I would certainly be looking at raising a support ticket on this through your appropriate channel. With the solution being in Cloud it is much harder to…

Hi @Michael Leak The JQL I would use for your query (and picking up on some of the excellent points by @JimmyVanAU ) is project = ABC AND status CHANGED FROM "In Progress" BY michaelleak AFTER "1/1/2020" You will notice here I am using the CHANGED operator with two additional predicates BY and AFTER, although the after is…

Hi @Geert de Vries Welcome to the community. Similar questions to this have been asked before such as https://community.atlassian.com/t5/Jira-questions/How-to-import-stories-linked-to-epics-in-jira/qaq-p/373117…

@John Funk Yeah I reckon that is the case as I just got the 10 answers badge tonight. ;-)

Hi @[deleted] It would help us understand a little more if you could point us at the prescribed directions that you followed. For instance was it these? https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html and if so which of the approaches did you follow? Kind regards Phill