Phill Fox Community Champion

Hi @c-njain Welcome to the community As @Danyal Iqbal has already explained one solution is to have two different transitions to cover your scenario. As you are new to community I have taken the liberty of assuming that you may also be relatively new to Jira and Workflows so will provide a bit more information to help you.…

Hi @Simon Goffaux My first suspicion with this is that it is a caching issue as the JQL search will primarily use the cached values to search whereas the export will pull the actual values from the database. I would first of all (assuming you are on Jira Server or DC) run a project index to see if this fixes the issue. If…

Hi @cuperman You can find the breakdown of what is considered a warning on the page https://support.atlassian.com/jira-software-cloud/docs/use-the-release-page-to-check-the-progress-of-a-version/ However looking at your screenshot I can see that WEB-1 to WEB-6 are all in a status of DONE with suitable comments as to the…

Similar to @Alexander Pappert I am interested to understand the logic as have 98 accepted solutions (working on getting the next 2!) but only have the 5 answers posted badge? Is it because the badges are slowly being rolled out and hence the post only mentions the first one being available but now I have got the second and…

Hi @Walter-42 Well I am glad you have solved your problem it is amazing how often we can come across things that work when tried just one more time. Also do not expect consistency is something I learnt a long time ago with software written by different folk. One might remember to trim a string to remove trailing spaces…

Hi @Walter-42 The first thing I would check is the exact spelling of 1.40.0 in all instances as it is very easy to have something which looks like that but is actually different. Versions are just a text string and can be different without looking so.... 1.40.0 1.40.O 1.4O.O 1.4O.0 may all appear the same but are very…

Hi @James_Hanks Welcome to the Atlassian Community. It can be daunting when you start at the amount of information available (and sometimes conflicting) to find the answers to what may appear a simple question. Let me unpick some of the complexities in your question to help you understand. 1. The API you reference is…

@Markus Raab As what you have is not easily resolvable by the Community you could report it as a bug - The fact you have an orphaned space - at https://jira.atlassian.com/projects/CONFCLOUD/issues. Alternatively a nice helpful soul from Atlassian may see you post and pick this up and help you. Phill

Thanks @Rakesh15 so this tells us that you are using an on-premise version of Jira and it is a relatively recent one at version 8.5.4 (current version is 8.8.1) and the UI will be different between this and the Cloud versions that you are probably comparing with. So going back to your problem of how do you authenticate…

Hi @Soportesoluciones Welcome to the Atlassian Community. There are a number of different options that will enable you to achieve what you describe. So let me outline a couple of variants (there are plenty of other options but they will all require more understanding of the exact business requirements). Starting with the…

Hi @Patrick Heeney Let me know when you find the method as I have been searching for that option too... I get the feeling it is not in the "new view" but would not be surprised if it were to reappear at some point. Phill

Hi @alexander_iliyar Welcome to the Atlassian Community. As you have already stated you have the right cookieID I assume you have checked it has not expired as well. So this leaves the next thing to check that is to make sure you have permission to delete the issue…

Hi @Jeremy Wright Can you provide the error message that the API responds with when it fails to make sure that the failure is definitely related to the custom field and the mandatory/optional setting. Have you checked that the custom fields are on the create screen for the issue? As there absence can cause unexpected…

Hi @Rakesh15 Would it be possible for you to attach a screenshot to your question (obfuscating any company sensitive information) so that we can try and recognise which version of Jira your company is using. In particular it would be useful to see if the URL contains xxxx.atlassian.net and what the "About Jira" screen…

Hi @John_Franks Welcome to the Atlassian Community. Unfortunatly the API for Trello (published at https://developer.atlassian.com/cloud/trello/rest/ ) does not provide a mechanism for retrospectively adding cards with a different creation date. However, there is a workaround in that you can add a custom field to all cards…

Hi @Mati Man Welcome to the Atlassian Community. I think you will find your queston is answered at https://community.atlassian.com/t5/Jira-questions/How-do-I-change-Epic-label-colours-in-Kanban-JIRA-Agile-Cloud/qaq-p/207103 but it is important to realise that there are a limited set of colours available to use for Epics.…

Hi @Markus Raab As you are effectively locked out now of the space, you could try resurrecting the "former user" listed in the administrator in your first list or raising a support ticket with Atlassian to ask them to add you to the administrators for the space. I would probably go for the second option first. Phill

Hi @Brent Ackors As you say deleting the card does not remove the duplicates as they each exist as their own entity. The first thing you need to do is find the automation rule that you have created. The first place to look is Butler for something similar to this rule. The trigger event may be different but the keywords you…

Hi @Shashank_Shukla Firstly welcome to the Atlassian Community. You have at least two choices open to you in order to integrate and raise tickets. The easiest is to use one of the Apps from the marketplace see https://marketplace.atlassian.com/search?query=nagios. From your description it sounds like you want to push…

Hi @Jonathon_McCutcheon If you are just setting out on the Agile journey you could watch the Atlassian University course https://training.atlassian.com/lfh-jira-essentials-agile-mindset which will introduce you to a lot of Agile principles whilst showing you how to achieve this in Jira. This is currently free of charge due…

From the screen shot I can see that you do not have the Permissions tab which implies that you are logged in as someone with the Space Admin permission. One clue to who might have the Space Admin permission is the reference to the "Former User" under the administrators which may indicate that this "Former User" created the…

@Jennifer Mun you can link issues using CSV see the documentation at If the issue already exists at the time of importing with the CSV you add a column referencing the type of issue link required and then reference the existing issue by the issue key in that column (empty columns will not have any issue linked). However,…

Hi @Robert Johnson To add to the answer from @Walter Buggenhout whilst you might not want to have filters they can actually be for your benefit. At the moment you are using a default filter which is just selecting everything in the board. But if your business logic is I want to use the same project but I want all issues…

Great to see these being made available. I will certainly be promoting these to various friends, colleagues and customers. 

So lets have an Impala. 

@[deleted] I totally agree with you that this is a challenge presented by the new navigation. I would suggest raising this as an issue in https://jira.atlassian.com/secure/Dashboard.jspa for both Jira Core and Jira Software. Once you have done that please let us know so everyone on community who is also impacted can vote…

Hi @siddharth.valluvan Welcome to the use of Jira as you may have realised by now there are multiple ways of achieving the same outcome so I will answer based upon the general use but recognising that many people will do things in different ways for the detail. If you have not already looked at it I would watch the video…

Hi @SuperScrummer There are limits to the number of requests a single tenant can make at any one point. This is described in some more detail at https://community.developer.atlassian.com/t/are-there-rate-limits-for-jira-cloud-apis/4317/24. Now from your error message it looks lile you have hit the limit of requests that…

Hi @Andrew Laden Not surprisingly I did not expect you to be changing them by hand. I was trying to understand the scenario where you needed to have the server working on the current local time rather than a time such as UTC which does not change. As I said I have had experience in the past with all sorts of problems with…

hi @Andrew Laden I wonder why you are changing the server time when the clocks change and not allowing Jira to adjust to the local settings of your users? In the past I have had lots of servers get very confused when they are set to change to accomodate daylight saving time. Especially with regard to SLAs where an open…