Phill Fox Community Champion

Thanks for organising this @Sarah Makoski Looking forward to seeing the Q&A.

@Anurag Datta Roy Thank you for the prompt reply. Could I suggest that pending the release of the functionality to update/add tickets to existing projects that some wording be added to the documentation page to highlight this and point anyone accessing the documentation to the right set of documentation. Something like…

Whilst it is great to see this feature reach open Beta I would like to see an update on the scenario of using a CSV to add new project data to an existing project. The documentation linked from here only talks about creating new projects from the data (which is usually a one-off activity) compared to the need to update a…

@Sherif Mansour Amazing set of updates that show the investments that Atlassian are putting in to build the solutions for now and the future. 

Most not-for-profit organisations that I come across have one common challenge. How do we do the most with our limited resources. Add in to this the dimension that the people setting the priorities and identifying what next are also part of those limited resources and we have the perfect storm of a desire to do more…

Are there any JAC tickets we can add our votes to that give different use cases already under consideration? My immediate thoughts for API access cover the following. 1. Extract Atlas information for inclusion in other systems both Atlassian and outside the ecosystem 2. Import information from other systems that impact a…

I will be there and happy to talk SLAs as well. 

The other thing to remember is that it is a lot easier to manage if there are more than one leader for a location @David at David Simpson Apps might be a good first ask to find someone to help?

Hi @Sally There are a number of other ACEs in the UK apart from London (and the somewhat defunct Wolverhampton one). Have a look at https://ace.atlassian.com/communityevents/ and you can see more listed in the Europe section. I am the joint leader of Cambridge ACE and have helped with setting up several new ACEs and would…

Hi @Sorren Day Would you like to try this JQL and see if this works for you? project in (<projectlist>) and ((duedate <3d and duedate <endOfWeek(-2d)) OR (duedate <5d and duedate>endOfWeek(-2d))) The first part restricts the query to only this projects that you want to test. This is a great way of restricting down your…

Facing similar issues to others in being unable to add so here are a couple of suggestions. Proud - Heather Small - For all those Jira Admins today - What have you done today? https://open.spotify.com/track/6mn15kWtqGdQtBYIx9L3Kc?si=86644239dc2545fb Once in a Lifetime - Angelique Kidjo reclaimed from Talking Heads…

This video never ceases to bring a smile to my face when I think of forests being reseeded. A few years old now but definitely a good one. Hope some of you like it as well. https://youtu.be/E0TUgxw-MR8 More story here... https://wildfiretoday.com/2018/05/06/border-collies-help-reseed-after-forest-fire/

OK I have had several attempts to get this working and it appears that you cannot use an JSM SLA JQL Function in the JQL for the metrics which is very irritating. So I have managed to implement a workaround. In this I use an automation to store in a hidden custom field if the the office hours SLA has been broken and then…

I am not in front of my test bed system at the moment. But someone might want to pick this idea up and try it out. If not I will have a proper look in the morning. I am reworking the problem statement slightly to what I think the ask might be. If an issue has a business hours SLA and it breaches the SLA then the SLA should…

Hi as part of a globally distributed team do we all have to attend the same timezone session? Or could we just attend the one most appropriate to each staff members timezone? Thanks Phill

Historic cars for me.. But enjoy the archives too. 

@Ash Young Whilst it is great to see this work progressing I wonder if the impact upon the users of JSM widgets has also been considered for this change. Especially where one of the requirements for using a widget is to have an open portal. Could the internal customers be allowed to have access to the widget? Also are you…

@Benjamin Paton I have a scenario that I would like to check if the implementation of these changes will have any impact. Using the JSM widget in Confluence to capture feedback directly in to JSM we need to setup an open portal. As described…

Similar to @[deleted] I am not seeing the ... more actions options to allow me to apply the promo codes to an instance. 

Here are a couple of photographs of just some of what we are taking across... Note the search dogs are not going....

Thanks @Nic Brough -Adaptavist- for the "in". So to pick up the first bit. Yes we have plans well underway to take two van loads of humanitarian aid to the Polish/Ukraine border. Think of this as sleeping bags, powerbanks, lights, gas cookers etc. We will be departing in a couple of weeks time and will be doing a video…

I personally watch this page for EOL changes https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html. With LTS the other responses given earlier around subscribing to releases are about as good as it gets. Although one place not yet mentioned is the information available on developer…

Hi @Jeanne Howe and others You can find the recording of the virtual conference at https://atlassian.zoom.us/rec/share/0rNR5qBc45x4wsBFfCkrLGsv__Zp4y_vLlXzcumhHtv8V9bp0VM0GaPXCSNK9CPf.vUEapApGzIPRZsGA?startTime=1671109299000 Here are some links to help you navigate to the right section. 0:28:30 Victor Debone - Forge:…

I think it is the Timbuk2 bags from a fair few years ago. Still using the backpack one on a daily basis. Will take a photo later and upload.

Anyone else looking forward to the November round-up?

Chapter Name: ACE London Event Title: Get together Event Date: Nov 15, 2022 Event Page: https://community.atlassian.com/t5/London/gh-p/London

@Brittany Joiner What a wonderful idea for a fundraiser. Will try and join for at least part of it. Out of my timezone unfortunately for most of the time. @Dan Ivory See this conversation. 

Great to see this integration between two powerful products. Well done team.

@Alex That is because my answer was specifically for folks using Standard JSM who came across this question. NOT for your specific challenge of having used Custom Fields. 

For the benefit of others who find this page when looking for answers on standard JSM functionality. If you use standard SLA fields in Jira Service Management you can use the JQL explained at https://confluence.atlassian.com/servicemanagementserver/using-jql-queries-specific-to-slas-939926424.html In this particular…