Phill Fox Community Champion

This question sounds like you are trying to provide a help desk for your users when they create issues. For which of course the answer is JIRA Service Desk. However, as your question is tagged with JIRA-core we also need to consider how you could achieve your modest requirements without the overhead of JIRA Service Desk.…

At risk of stating the obvious the difference between a task and a story is whatever you determine the two issuetypes to be used for. Having said that there are some common examples of differences that can help you phrase the decision. A story is often written using a standard format such as "As a <role>, I want <feature>…

Hi nikos batsios Can you rephrase your question so that we can possibly assist with answering. I assume this is relating to JIRA Core Agile Board names but am not clear what you want to achieve.

An extension to the solution proposed by @Martin Suntinger is to create both a Scrum and Kanban board for the same project. Then you can manage issues through both approaches. A couple of configuration changes I would recommend though are as follows. * Change the configuration of the Kanban board card and detail views to…

Yes it is very possible and indeed encouraged. Here is a link to a short video that shows how. https://www.youtube.com/watch?v=reiLHEIlXDc&feature=youtu.be On a more general level you may also be interested in this page about how Atlassian suggests requirements gathering could be done.…

You are correct to say that there are no easy ways of achieving this with the system. Although it can be configured to achieve this. Here are some ideas for you to consider. * If your service monitoring software is capable of sending an API request and capturing an API response you could automatically create an issue on…

You can try amending your condition to the following to capture null fixVersions. originalIssue.fixVersions == null || originalIssue.fixVersions == issue.fixVersions || transientVars["comment"]

Many organisations use the Kanban board from JIRA Software to manage requests coming from JSD where they have tight deadlines for responses. This approach allows them to prioritise incidents according to the appropriate conditions and still retain full visibility of the scale of incidents raised. Organisations which have…

If you wanted JIRA without Agile the choice would have been to go for JIRA Core. However, I believe that you have actually made a better decision although there is a learning curve to go through to get the most from JIRA Software. Let me justify such a rash statement. Taking your requirement for Support Issue Tracking. *…

You should contact sales.atlassian.com to renew you support period for JIRA Agile - Note that since the launch of JIRA 7 JIRA and JIRA Agile are now one product called JIRA Software.

Hi Andy, To resolve your issue you need to define a calendar first which covers the 8am to 5pm time period. See below for example image2015-12-15 9:24:24.png You can also add in any holidays to this calendar that you want to ignore so this might include public holidays as well as agreed periods when the SLA is relaxed.…

Glad it was a nice easy solution for you and thanks for accepting my answer. 

Hi If you go into the board configuration you can edit the filter the Kanban board is based on to order the issues by any field or combination of fields that you like. Note this is usually defaulted to the ranking field to have all issues prioritised by rank but you can use any field. Note however that this order will…

Hi Vera, You have probably found this section of the Atlassian documentation site (https://confluence.atlassian.com/display/CONFEVAL/1.+Getting+Started) Whilst there are a little dated in terms of the version of JIRA being demonstrated the principles are all sound and it can provide you with a good foundation. Mapping is…

Hi Madhu Whilst @Vasiliy Zverev is correct that you can use two workflows for different issue types. If you are meaning you want to have two different sets of column headings on your Agile board so that you can reflect different parts of your workflow process then this is also possible but it requires you to set up…

Do you see 13 issues in to do column, 1 issue in uat column and 15 issues in done column. If not then where does it differ? Have you any quickfilters turned on? This could restrict your view of the issues. If the numbers match and there are other issues you would have expected to see in the sprint board you need to check…

The first place to check is that all the statuses are correctly mapped to columns on your boards. To do this on your board click on the "board" prompt at the top right. Choose configure and then select columns. Make sure you have no unmapped statuses.

Hi John, The answer depends on how customised they want their space to be... The more customised the more unlikely it is that you can work within the same environment. Having said that though there is a lot you can do with themeing a space to make it look substantially different. I would suggest you download a trial of a…

I would look at how your business defines the behaviour rather than looking for how others manage this case. If the business supports a close after a set period then this is certainly an acceptable approach to take. This time period may be varied according to priority for example. Or is it that what your business supports…

You should check the following in the first instance. * Do you have a custom resolution called Unresolved? If so this should be removed. * Do you have the resolution field present on your edit screen? Again if so this should be removed. You may need to do some remedial action to clear the resolutions that have already been…

Hi @John Lawlor You might like to review this page https://confluence.atlassian.com/bitbucketserver/smart-mirroring-776640046.html as this shows one way you could set the Bitbucket Server Data Centre up with a smart mirror in Malaysis so that all pulls are quick and easy and only the commits have to come back to Dublin.…

See the versions page for JIRA at https://marketplace.atlassian.com/plugins/com.mxgraph.jira.plugins.drawio/versions and Confluence at https://marketplace.atlassian.com/plugins/com.mxgraph.confluence.plugins.diagramly/versions for the historic version releases. This seems to show that a release is ever few weeks for bug…

It is always best to reduce the scope as much as possible especially if the custom field Team is shared across other projects that may for some reason in the future start to use the "Spartans" value as this could then give you challenges with your filter results. Performance-wise a search restricted to a subset of projects…

Hi Feraz Yulgushev The first thing I would do is raise a support ticket with Atlassian for them to help you. You can do this at https://support.atlassian.com/help/ as they will be best placed to assist you. You say you have checked the logs for details of what went wrong. Could you please confirm which logs you have looked…

Hi Philipp My understanding is that the Icon/Avatar of a Kanban board is determined by what the Kanban board is based on. * Single Project based boards share the Icon of the Project * Multiple Projects or based on a saved filter use this Icon image2015-11-25 10:50:37.png If anyone else knows better and where to change this…

Hi Rethabile, What you are seeing is your mandatory fields are being picked up on the work log action and the user prompted to tell them that they are required. You said that you had made the fields mandatory before a status can be changed. I assume you used validators on transitions to set the field as mandatory (and…

Can you add a screenshot of the error message please to help us troubleshoot your problem. Have you checked that the users with the issue have access to your mandatory custom fields and that they are able to populate.

This is a public forum where users of all kinds come together to help each other. Please join in and help others with answers to their questions.

You may not be aware that version 7.2.4 was cancelled by Atlassian. See https://confluence.atlassian.com/adminjira/jira-platform-releases/jira-7-2-x-platform-release-notes#JIRA7.2.xplatformreleasenotes-7-2-47.2.4-2November2016 for more details. It may be worth your while trying in your test environment an update to version…

As Atlassian University training has just started at Atlassian Summit 2016 I have to say this should be one of the first answers.