Boris Berenberg - Atlas Authority Expert

Hi @Kola Vikram, Depending in your expertise in these issues, you may want to work with an Atlassian Partner on this type of project. Feel free to ping me if you need this kind of help. Thanks, Boris

If you're on Server we support doing this with Notification Assistant for Jira (web/marketplace). I would probably configure a custom event tied to a workflow transition to trigger the notification.

If you want broader email customization functionality, check out Notification Assistant for Jira (web/marketplace)that allows for you to design the contents of the email any way you like.

Not sure about tweaking the underlying VM templates for batch notifications. But if you prefer to build out a standard set of digests that are configured at the admin level, we support this type of use case in Notification Assistant for Jira (web/marketplace.

We wrote some content on this topic at https://atlasauthority.com/blog/automating-jira-staging-environment-pt1/

I don't think this can be customized in JSD's core templates: However using a third party app like Notification Assistant for Jira (web/marketplace)that we make allows you to build custom templates to support this kind of use case. 

I am not an Atlassian Employee. You would have to talk to Atlassian about this. I think what you're asking for is Customer creation inline with ticket creation?

Yup. Your options here are either slowly onboard people one by one as they file new tickets. Or, you can use the API to pre-create all of them: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

Hi Amit, We make Notification Assistant for Jira which support this kind of configuration. We added support for Field Edit as a new Trigger type in our last release. This type of notification was always doable, but is now even easier to configure. Let me know if you have any questions. Thanks, Boris

Hi Josh, are you talking about stuff like what this app does https://marketplace.atlassian.com/apps/1217434/in-app-desktop-notifications-for-jira?hosting=datacenter&tab=overview ?

So your goal is to send a custom list of all issues in the system? What does VBA do here? Not sure I understand what the goal here. It may be solvable with the share functionality Or if you need something more advanced, then an app like Notification Assistant for Jira (that we make) may suit your needs.

Thanks for mentioning our app Andy. Sebastian, we do support custom email templates in which you can use Velocity to include all kinds of content. However we're also looking to expand this functionality in the future. If you want to shoot me an email boris@atlasauthority.com I would love to chat with you and understand…

They should set the actual customer as the reporter. This may mean creating a customer account for them first. 

Hi Marcus, I can see how my comment wasn't clear enough. Let me try and explain it in a different way. I am talking about todays current onboarding flow which looks like: * User has no idea what Confluence is or how to use it * They hit the onboarding wizard with steps that explain stuff * The users I see doing this skip…

Really happy to see that this is being looked at. One bit of onboarding feedback is that asking users to watch a space during initial setup leads to email fatigue very quickly in new users. They have no idea what the implications of watching a space are, they often don't know what spaces are, and if they do, they don't…

Hi Nayia, Are you on Server or Cloud? If you're on Server, you can use third party apps to extend notification functionality in Jira. We make Notification Assistant for Jira and our customers use it to solve this exact need. Let me know if you would like a demo.

In MOST situations, Jira will not respond to an email where the attachment is too large. The limit is most likely a limit on what the email provider will handle. Are you using the mail box provided by Jira? Or have you connected it to your own email provider like Google / Office365?

I know this is an old post, but we acquired this app in July of 2019 and I wanted to add a quick update here. We have been focused on fixing bugs and improving the UX so that using Notification Assistant for Jira is a lot easier and more intuitive. We're currently working on a major UI update which will further improve…

I wanted to add a note that Notification Assistant for Jira is also compatible for Data Center.

You would need to modify the Velocity Template as outlined at https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html or use a third party app that supports custom email templates like Notification Assistant for Jira(disclaimer: we make this)

Users and admins have an existing expectation that "If I do X, then person Y gets an email notification". This introduces a change that this logic is no longer true. I am trying to understand what kind of UX/UI changes are going to be rolled into this new feature to help the person performing the action understand what…

Jack is 100% right that the profile will override the notification in the event that the user performs the action. If you need notifications which override the user settings, this is an option in Notification Assistant for Jira and it actually looks like this may become a more widely used feature in light…

Not sure if this is your issue, but we hit something similar when working on the latest release of Notification Assistant for Jira. We had one environment, where for some reason, a single event wouldn't properly trigger the email to be sent. We diagnosed that SEND_MAIL was…

What kind of feedback do Admins and users performing actions get about notifications becoming "unreliable" with this change?

Filter Subscriptions are a great option for individual users or small teams to send this type of notification. However they suffer from limitations around management at scale, and users having difficulty with sharing the subscription and the filter correctly. If you're looking for a more top down way of accomplishing this…

Can you comment on what CASB Atlassian has chosen to use? And how it has been implemented?

Yup, hope everything has been well on your end ❤️

You may want to post a link to your LinkedIn or Resume / CV if you're hoping for someone to point you towards an open role. It would help us understand your background and pass your info along beyond this post.

Do you have any plans to require marketplace vendors to match this evaluation period?