Nick Coates Expert

Hi @roxanne.corrieri Welcome to the Atlassian Community! You will need to be on a plan that allows you to customize the CSS and then include the following code (we have past incidents removed across all of our pages here at Broadcom): .incidents-list{ display:none; } Your page needs to be on Startup or higher plan in order…

Hi @Chris Migs Welcome to the Atlassian Community! Subscribers are able to choose which components they would like to subscribe to but your page needs to be on an appropriate plan. To allow users to subscribe by component you need to be on Business or Enterprise plans (Free, Hobby & Startup do not include this). More…

Hi, Welcome to the Atlassian Community! To change the page information including About this page navigate to: Your Page -> Customize page and emails -> About the page (scroll down): Hope this helps. Thanks, Nick

Hi @Raschke, Ben (TR Tech, Content & Ops) You would need to use the API in order to create the incidents (and update them). There is actually better API documentation here that I would recommend. You should probably look at the 'incidents' endpoints. Note: We use ServiceNow at Broadcom and there is no integration.…

Hi David, Welcome to the Atlassian Community. If you would like a user subscribed to a component group you would need to select all of those child components in that group. I can't see any other way to be able to select the group in the Audience area. I would recommend raising this with Support as a feature request. I'd…

Hi Naka, I would recommend raising a ticket with Atlassian Support and asking if they could increase your team members (if you are on Enterprise). Alternatively when you add/create more pages you get more team members (for example Broadcom has 14 pages so we have a lot of team member spaces available). To contact support…

Hi @Mark Morrell Welcome to the Atlassian Community. I've checked the source code and have extracted it for you. I've tested the code in my test page and works (although you may need to play around with the CSS to tweak it). 1. Insert this code into the CSS customization 2. Insert this code into the HTML footer…

Hi @Grey Kumar Welcome to the Atlassian Community! You can create a separate button (for example on one of my pages we have moved History to the top as a button and re-styled Subscribe) but you would need to do this via HTML/CSS/JavaScript customization. This is available on plans Business and above. Hope this helps.…

Hi @Beatrice Corazza Welcome to the Atlassian Community! I just want to confirm you mean Atlassian Statuspage (statuspage.io) and not status.io? status.io is a different product, nothing to do with Atlassian. If it's pertaining to Atlassian Statuspage, then no there is not way out of the box to push from Twitter to…

Hi @Katerina Andrea CEJAS Raising a ticket with the Support team is the best solution as I can't see anything wrong with the DNS records. The team will be able to check the logs etc. and help resolve this. Thanks, Nick

@murtaza.bhatia Yes, I think you would need to get a list of all incidents via the API endpoint I shared and then filter it based on the component_id. I can absolutely see a need though for an endpoint where you can easily pull the incidents for a component. I'll get an enhancement logged with the team.

@[deleted] I should have added "no way to change the statuses out of the box". It looks like Square is using some custom code that you can inject. Studying their source code it looks like they are using Javascript and setting custom variables: You'll need a page that has customization enabled for CSS/HTML/JS which is on…

Hi Greg, There is no way to change the statuses, they are hardcoded. I think there may be a feature request in the backlog... but as Statuspage doesn't follow the rest of the Atlassian products with using the feature Jira I can't tell you where to go to vote! I'm waiting for the Atlassian team to give us some direction on…

Hi Murtaza, Welcome to the Atlassian Community! There isn't an API endpoint to get a list of incidents for a specific component. You would need to use the 'Get a list of incidents' endpoint and then filter based on the component array (using the component_id):…

@Katerina Andrea CEJAS Just checking if you were able to connect with the Atlassian team to see if there were any issues? 

Hi Eric, You are not able to edit the content of the WebHook, it's built into the WebHook call. Thanks, Nick

No, you don't need a public page to customize this. It seems like there may be something else that is wrong and I would recommend raising a ticket with the Atlassian Support team. They can look into the SendGrid logs which should give an idea on why the notifications are not being received. 1.…

It might be nothing but when I query the DNS for one of the TXT DKIM records it's returning the start with value: which I don't think is correct. I've checked several other pages (including 5 of my own) and they return the DKIM without value: nickcoates@Nicks-Air ~ % dig txt k1._domainkey.edenor.com +short "value: k=rsa;…

@Katerina Andrea CEJAS Ah, yes please share a screenshot of the DNS page and I'll take a look to see if anything obvious jumps out!

@John Burn Well I got a response... I think it may be just a canned response but they've suggested: Great question, Nick! We don't have any news to share concerning this feature. However, you can post about your idea on our Feature Request Board here: https://community.ring.com/c/products/feature-request-board/24 Let us…

I've sent them a tweet to see if I get any response on there for you. It's a shame they don't allow subscribe via email but it could be down to the page plan they are on and the fact they may have hit their subscriber limit (if they're not on Enterprise they can only have less than 5,000 subscribers and I imagine they…

Hi John, Welcome to the Atlassian Community! Unfortunately it looks like Ring has decided to stop people subscribing via email. There isn't anything the community can do nor Atlassian, this seems to be a decision that Ring has taken. I would recommend contacting Ring to ask them if they plan on enabling email subscription…

Hi Katerina, Welcome to the Atlassian Community! Would you mind sharing the domain that you replaced in the send from address? Also could you share your Statuspage as well? I'll take a look and see if I can find anything that may be obvious in terms of an issue. If not, then the next step would be to reach out to the…

Hi Eric, If you do need any further help or spot issues please feel free to reach back out to the community. Thanks, Nick

Hi Andrew, Welcome to the Atlassian Community! At the moment, you can't submit requests/enhancements via the public Jira. This is something I am working with the Statuspage team on. In the meantime, I would recommend raising a Support Ticket as a technical issue and sharing screenshots with the Statuspage support team. I…

Hi Daniel, Welcome to the Atlassian Community! If you are testing, I would recommend creating another page and testing with that to avoid any information going to your customers. At Broadcom we have a 'Sandbox' page that we created and we do all our testing there. I would also suggest that once putting automating in place,…

Hi @Greg Lee Welcome to the Atlassian Community. At Broadcom if the automated calculation doesn't accurately portray the incident duration, after the incident has closed & the RCA timeline has been generated we would go in and change the components uptime. We do this quite frequently across all 14 of our pages and it seems…

Hi @Greg Lee , Welcome to the Atlassian Community! At the moment there is no way to add a component to an active incident. I do believe this has been raised with the product team. I'll check with the team and let you know. The way we have handled this previously at Broadcom is by creating a new incident and duplicating the…

Hi @Jeffrey Zhang Welcome to the Atlassian Community! At the moment, you will need to raise a ticket with Atlassian Support to ask for a Statuspage to be deleted. There isn't a way at the moment to do this yourself. If you visit this link, select 'Technical issues and bugs' and select Statuspage. Provide the page ID (which…

So much love for pineapple on pizza 🍕 hehe! Amazing! I have to say my favourite fruit is strawberry 🍓 They are juicy, sweet & are great in smoothies (I usually pair this with banana for breakfast). Anyway, happy Friday!! 🍻