Rilwan Ahmed Community Champion

Hi @isaac , There are 2 ways to do. 1. For every Issue Type in your project that you would like to prevent the 1st Method, you'll have to remove the "Issue Type" field, from the "View/Edit" screen. 2. You will need to update your project's Permission scheme. At your project go to Project settings > Permissions > Actions…

Hi @Amirul Hakim , Welcome to the community !! This could be because any of your Jira admins have hidden the Time tracking field in the project field configuration. You can go to Project settings --> Fields and click "Edit Fields". Search for Time Tracking and click against it. Please note: If the field configuration is…

Hi @Salome Brütsch , This is normal behavior of jira. If you remove the field from view screen, it is removed from all open and closed issues irrespective of the status. When you add back, the field along with its existing value is displayed on the screen again. If you just want any field to be seen and not editable,…

Hi @Sandeep Reddy , I have asked Atlassian support assistance in this thread. Please wait for their response. 

Hi @Claudiu , Welcome to the community !! This can be because the Label field is not present in the respective Create Issue Screen for that issue type in that project. Workaround: * Add the Label field in Create issue screen for the issue type required. The field should * Try to import issues from Administration > System >…

Yes, it should work. Always try in Test environment, perform the tests. Once the tests are successful, backup the Production bitbucket.properties file and then perform the steps in production. 

Hi @Sandeep Reddy , Welcome to the community !! You need to contact Atlassian support directly in https://support.atlassian.com/contact/#/ . Users of Atlassian community will not have access to your instance. You can refer below link to know how to reduce the repository size…

Hi @Aviran mashiach , Welcome to the community !! You can secure the file using different methods as described in https://confluence.atlassian.com/bitbucketserver/secure-bitbucket-configuration-properties-1032257985.html If this is not possible, then as a workaround, give required permission only for bitbucket service user…

Hi @Salome Brütsch , Welcome the community !! I would like to understand, why do you want to remove the field from screens after ticket is closed ? If you are removing the field from screen, that means you don't need the field to be displayed anymore. Can you please explain what exactly is your requirement and see if…

Hi @Jennifer Lewington , Welcome to the community !! You need to check 1. Your team members have "Browse users and groups" permission in admin settings --> global permissions. Direct url: https://<your-domain>.atlassian.net/secure/admin/GlobalPermissions!default.jspa 2. Check Customer permissions who can add users and…

Hi @Abhishek Ashok Dingre , Welcome to the community !! In native jira, you can get the time between 2 status. You will have to use add-ons or plugins like time in status, or by using scripts from script runner etc. You can search for apps in https://marketplace.atlassian.com/

Hi @Andreea Morar , Welcome to the community !! If you are not using shared group in the project, Or you use the shared permission scheme where the user is added directly to permission scheme, the user will get access only to projects you add them to. Make user the other projects have closed permission schemes i.e. not…

Hi @Kiruthika Mohan , Welcome to the community !! If you are new to Atlassian ecosystem, I would suggest you to start with Jira. Again, all depends on what you want to learn and what your organization is presently using.

Hi @Kartikeya Rokde , Welcome to the community !! Did you go through official documentation on how to migrate from Monday.com to Jira explained in https://support.atlassian.com/jira-software-cloud/docs/import-data-directly-from-monday-into-jira/ If your import fails or is partially complete, you can download an error log…

Hi @Vineela AK , The page is working. Did you try to open in incognito mode or in different browser ?

Hi @Shasheekant Patel , Thanks for your query. This helped me know about Products and Entitlement. I was not aware before of this feature. Coming to your question "Can you suggest your input that through these fields how we can fetch the issue in JQL for the goal setup in SLA", there are 2 functions in…

Welcome to the group @Vignesh Jayagopal !!

Hi @Shasheekant Patel , * How can we map different calendars to specific ticket categories in JSM? --> Explained below. * Can we automate SLA assignment based on ticket category and product entitlement (perhaps via automation rules or custom fields)? --> No need of separate automation rule. SLA goals will auto assign the…

Hi @AndraskoP , Welcome to the community !! In native jira, there is no direct option to bulk import components into jira projects. You can make use of csv import to create components in bulk but you will have to create a "dummy" issue for the purpose of importing the values. You can make use of steps mentioned in the link…

Hi @Esric Fransch , Where you are not able to view it ? Changing the project name will not impact the project permissions. Did you check if project exists in main menu --> projects --> view all projects ? Ask your admin if there was change to permission scheme ?

Hi @QASIM ALOUDAT , Welcome to the community !! I tried in my free site and installing app worked. Can you share more details like which app are you trying to install and how ? Easier way to get apps if from main menu bar of your jira --> Apps --> Explore more apps

Hi @Laura Lopez , Welcome to the community !! You can do it by making use of project role, groups mapping. i.e. * Create groups for each project and name like project_A_users, project _B_users (modify as per your org standards). Add required users to it. * Add these groups to your project roles in your project settings…

Hi @Chunlu Zhang , Welcome to the community !! Jira workflows can be modified as per your project and organization requirement. If you are not a jira admin, then contact your organization jira admin with your requirement and the flow They can help you in modifying it. In your present workflow, you can include interim…

Hi @Venkatesh Varma , Welcome to the community !! Please check the audit logs for the automation rule and expand each step. It will display why and where it is failing. Share the screenshot of you could not fix it. Sample rule audit log:

Hi @Evert Morren Atlas Admin , Yes, you can make it. To do, * Go to admin.atlassian.com. Select your organization if you have more than one. * Select Directory > Groups. * Select the required product role against the group. More details about admin permissions are…

Hi @Luis Antonio Peco Martínez , You can contact Atlassian support directly in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Hi @Uros Arih , "Automation for Jira" latest plugin version was released on 12-Nov-2024 and its officially compatible till Jira 9.17.5. Details in https://marketplace.atlassian.com/apps/1215460/automation-for-jira/version-history Jira 10.4 was released on 22-Jan-2025. So its better you upgrade jira and test the automation…

Hi @Luis Antonio Peco Martínez , Welcome to the community !! Unfortunately you cannot change free to standard or Premium for only one user. So if you need standard/ premium, you'll need to raise your product (confluence) level and it will become a standard/ premium for all users.

Hi @Christy Burwell Along with confluence license, users should have appropriate space and then the page permissions to view the content in the confluence. 

Hi @Dennis Brunek , Space admin does not mean he can have all the permissions. You need to grant Pages - Add permission on the required space. https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/