Rilwan Ahmed Community Champion

Hi @Suparna Khamrui , I would suggest go in the path mentioned in https://university.atlassian.com/student/activity/844004-atlassian-certified-expert. Try to be a "Atlassian Certified Expert"

مرحبا @محمد هريدى عيد مبروك , مرحبا بكم في المجتمع You can find answers, support, and inspiration from other Atlassian users in the Atlassian community. Request you to communicate in English so that other users can read and response to you. 

User Management: - Create appropriate groups and add users to it. - Map groups to projects. Use a naming policy. example: For project ABC, group name like ABC-Team, ABC-Admin etc. - Add only the real users with Jira administration knowledge to jira admin groups. This will restrict other users from creating custom fields,…

@Amir Katz (Outseer) , Why not remove the Create team-managed projects ? https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/ 

Hi @Raphael Hirsch , Welcome to the community. You can write JQL as project = XXX and timespent >= 8h. Below link contains details about available advance search JQL and examples. https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-939938733.html Please accept the answer if it helps you. 

Did you try this ? 2. Try to remove "csr test1-12943362" from multiple OUs in LDAP

Please contact Atlassian support for buying and license related queries. https://support.atlassian.com/contact/#/

@Rabia S_ I found a related ticket https://jira.atlassian.com/browse/JRASERVER-68456. See if the workaround mentioned solves your problem. Workaround: Jira >= 8.19.1: Avoid using duplicate username or manually deactivate the user in the database (set active=0) (DB: cwd_user.active) Run below query to check if duplicate…

Hi @MIC Helpdesk , You must use different licenses for each of the production instances. Developer licenses are available to existing commercial and academic self-managed license holders (not available for cloud) who wish to deploy non-production installations for use in testing and development You can read more about…

Hi @Rabia S_ , We had faced similar issue before and restarting with clearing cache resolved for us. * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart 

Hi @Rabia S_ , Please restart jira and check

@gopi_annepaka , 1. I would first suggest upgrade confluence to newer version. You are using very old and unsupported version Refer to section Upgrade path in https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html 2. Try to remove "csr test1-12943362" from multiple OUs in LDAP 3. Contact Atlassian…

Hi @gopi_annepaka , What version of the confluence , Java and Mysql are you using ? Share some more logs. Meantime please go through this document and check if this can solve your problem. https://confluence.atlassian.com/confkb/confluence-is-not-starting-with-mysql-and-confluence-java-11-1064089758.html 

Hi @Andre Florijn , Welcome to the community. Please check if you have Browse permissions on other projects you wanted to add. You can simply click on "Projects" menu and then View all projects. 

Hi @mohammed aamer khan , From jira version 5.2 and beyond, policy was enforced and JIRA will refuse saving attachments if a custom path is defined. Create a symbolic link on your server from the default attachment path (<JIRA_HOME>/data/attachments) to the path where you want your attachments to be stored. Steps to do is…

Hi @navyasri , Welcome to the community. I see similar issue is reported for cloud instance https://jira.atlassian.com/browse/JSWCLOUD-18870, but not for Server/DC with Japanese language. Also I see similar issue is document for German language. I would suggest, please raise support ticket in…

Hi @ITWL , Welcome to the community. Go to Admin settings --> user management --> Click "Edit" on the User directory listed. Note: You get option to edit only if you doesn't login using that user directory. Better to login using an internal user with admin access. Modify the Group Schema Settings and add the required…

Hi @Rubai Chanda , Welcome to the community. You can find the Jira Software Cloud Administrators Guide in https://confluence.atlassian.com/guide-for-new-jira-software-cloud-administrators/the-jira-software-cloud-administrators-guide-949247966.html For Jira cloud service management admin, you can find guide…

Hi @vivek_bhardwaj , Welcome to the community. Close the Jira tab, clear your browser cache, and open a new one. Check if you still see the issue ? Try using another browser. 

Hi @Fabio Racobaldo _Catworkx_ , I don't see Proforma Forms installed in my cloud instance and also I don't see the option for software project. Is it because I am using free version ? @Waris Malik ThinkTilt (proforma ap builder) was acquired by Atlassian. 

Hi @xd , Welcome to the community. You can create a parent page and move all the restricted pages under them. Add the required group to the Page permission on the parent page. All child pages will inherit the permissions from parent page. This will solve adding group to all pages one-by-one.

Yes, I could see only for Business and Service type projects. 

Hi @Adam Toledano , You can add tasks into active sprint by following below steps Navigate to the Backlog. Drag and drop issues from the Backlog onto your sprint. Note: 1. Only user with Edit Permission in the projects able to add issues to sprint. 2. You can also add an issue to your sprint by editing the issue and…

Hi @kanniga_c , Please go to your project settings --> Permissions Check if the service management group is added into "Browse Projects" permissions. If the group is not in the browse permission, you can add it by editing the existing scheme. i.e. Actions --> Edit Permissions (screenshot attached)

Hi @Fabio Racobaldo _Catworkx_ , I see forms directly available without any app in my Jira cloud. Is it new feature available only for few cloud instances ?

Hi @Waris Malik , To enable Forms, go to your service project and select Project settings (or Service project settings) > Forms from the navigation on the left. More abut forms is described in https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/ 

Hi @Nazeesh Farhath , Welcome to the community. Let me try to fix your problem. Please let me know the output for below. * Are you trying to upload the attachment by opening new window ? -- Do not use new window. Try uploading using same window. * If your jira instance is on Server/Data center, -- Please retry the action…

Hi @Toyin Bere , Welcome to the community !! You can get answers to your questions from Atlassian Experts here in the community

Hi @Michael Louchery (Helpdesk Manager) , As of now, by default there is no option to start SLA based on Custom field values. There is a Suggestion ticket, you can start watching it for the update. 

I grew up with Shaktiman