Rilwan Ahmed Community Champion

Hi @Sahish , Unfortunately I cannot help you more in this matter. As I informed earlier, I would request you to take help from Linux admins for this. i.e to create sym link from and to the required folders. Restart jira and if required reindex again after symlink is created

Hi @Pramodh M , I am discussing from user perspective, not from admin. i.e. in confluence 6.13.4, https://<BaseURL?/dosearchsite.action?cql=siteSearch~%27export%27+and+space.category=%20version gives an output, but same url in 7.13.4 throws an error Cause org.apache.lucene.search.BooleanQuery$TooManyClauses: maxClauseCount…

@Sahish Link should be created to /data/jira/data/attachments from /data/backup/AttachmentsFromHomeDir

Hi @Wendy Lopez Welcome to the community. You cannot add multiple assignees to a ticket. Instead you can create a group picker custom field and map to the project screens i.e. 1. Create group picker(single group) custom field and name like "Assignee group". Admin Settings --> Custom Fields --> Create custom field 2. Add…

Hi @Ramy , The last solutions I can provide is * Recreate the application link Recreating the link ensures that the application link uses any configuration changes you've made while troublshooting a problem. * Specify the default instance if you have multiple links to the same type of application (for example, to multiple…

Hi @Ramy , I would suggest some more steps for analysis. Please check * All modules of Confluencesystem plugin Confluence and Jira Content Connector is in enabled state * Add the JIRA issue macro for loading issue in confluence and check if it is working? If this doesn’t it could be related in which case, starting at your…

Please accept the answer if it resolved your issue

@Ramy At the end of the page, you have "Flush All". Please click on it and try. Also check for any errors in the confluence log.

Jira admins can change shared dashboard owners from settings --> system --> shared dashboard. Search for dashbboard name and change the owner.

Hi @Sahish , If there was symlink to attchments folder, then we you do ls-ltr /data/jira/data/, Attachments folder will be listed with "l" in the permissions column and it looks like attached image. I would suggest please take help from Linux admins for this. 

@MR ZJVIDEO , * Please add the right link xx.xx.xx.xx2 in base url section. (if not done) (https://yourURL/admin/viewgeneralconfig.action) * Clear cache and restart confluence once. 

Hi @Jeffery Sun , Please check your incoming mail handler settings (admin Settings menu --> System --> Incoming Mail --> Mail handlers ) whether you have selected "Add a comment before a specified marker or separator in the email body". If not, please refer the document here (Section 'Add a comment before a specified…

Hi @MR ZJVIDEO , Welcome to the community. When you say "transfered confluence to another machine", is your access url for confluence also changed or still using the old ? Example: Before transfer if the url was https://abcdef.com/ and now changed to https://ghijkl.com/ If the confluence is now accessed by new url, did you…

Hi @Jenny Alvarez , As per their link, Atlassian does not provide support for instances on versions that have reached End of Life. The only exception is for assistance related to upgrading from your EOL version to a supported version. For your case, I would suggest rasie a support ticket…

Hi @Peter JIRA core is a project and task management solution for business teams JIRA Software is JIRA core + JIRA Agile. Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor. Link below has the comparision…

Hi @Alain BELLON , Welcome to the community . 1. Please check <Confluence_Install>/bin/user.sh and see what user is mentioned there. See if it has confluence mentioned. CONF_USER="confluence" ## 2. Check if confluence user has required access to all folders<br> * The sub-directories of the Confluence Installation…

Hi @Dan Billingham There are missing brackets. Use this JQL project = "CC - Squad Demand" AND issuetype = Engagement AND (component is EMPTY OR component not in ("Business Services", "Credit Risk", "F&E", "P&C", "P&E"))

@Heydi Menéndez Glad that it solved your problem. Please accept the answer

Hi @Ramy Please try below solution * Make sure that you have a permission to create issues on the target Jira instance * Navigate to Confluence administrations > Cache Statistics > Jira Resources Manager and flush the cache * Navigate to the Confluence page again and make sure now you are able to create issue from there *…

Hi @Heydi Menéndez , I editted a workflow and published in jira cloud. Did not get any error. Please note: When saving a workflow copy, please use only ASCII characters. In the first screenshot, I see a different "o" in Gestion word. Try changing it.

Hi @Michelle Boldison For the case you are facing, we had solved it by creating a group picker(single group) custom field. Follow below steps 1. Identified users for each group and created groups for them. (Example: IT Hardware group for Hardware related issues and add users who deal with those tickets) Go to Admin…

Hi @Andrew Grossman Go to you project settings --> Issues --> click types In the newly opened page, under "Actions" --> select "Edit Issue type" Drag the unwanted issue types from column "Issue Types for Current Scheme" to "Available Issue Types" and click save. If the removed Issue type has any tickets, then in next…

@Youssef Bouchara Few solutions I can provide. Please follow all steps. Seems you did not run this SQL last time <span>DELETE</span> <span>FROM</span> pluginstate <span>WHERE</span> pluginkey <span>LIKE</span> <span>'com.atlassian.%'</span><span>;</span> * As you upgraded from 8.5.7 to 8.20.3 jira version, was the plugins…

Hi @Vipan , Welcome to the community. Have you selected visual in your comment screen. Refer the attached image.

Hi @Bhawna Sharma , Welcome to the community. I dont have the resolution, but could find a Bug ticket with similar issue. https://jira.atlassian.com/browse/JRACLOUD-47545 Request you to contact support for further analysis: https://support.atlassian.com/contact/ 

Hi @avyas , Welcome to the community. Use "Issue Statistics" gadget in your dashboard. In gadget, select the required filter and use "Statistic Type:" = Assignee.

Did you try Check if any plugins are in disabled state and perform steps mentioned in https://confluence.atlassian.com/jirakb/jira-startup-fails-with-message-that-required-plugins-are-not-started-254738702.html Which version of jira and what is the pluign name ?

@Youssef Bouchara As per the logs, it is related to timeout. Please try below steps. 1. Increase the plugin timeout period by adding the <strong>-Datlassian.plugins.enable.wait=300</strong> argument to the JIRA application startup arguments, as in…

Hi @Michelle Boldison Welcome to the community. 1. Trying to understand your problem All tickets are now are shown in single queue in a Project. You can want to filter them to different queue and 2nd line support just looks into thier queue and picks up the ticket. Correct ? 2. Jira service desk or Jira software tool ? You…

Hi @Youssef Bouchara , Please do the following and let us know if it resolves your issues. 1. Restart Jira * Shut down JIRA. * Delete the following hidden plugin cache directories: JIRA_HOME/plugins/.bundled-plugins JIRA_HOME/plugins/.osgi-plugins. * Restart JIRA (These directories will be recreated on JIRA reboot with new…