Rilwan Ahmed Community Champion

Hi @RG , There is no direct way to export all user details from UI. What you can do is go to admin settings --> User management Copy all users listed (CTRL+A) and paste it to excel. OR You can run related DB query #In PostgreSQL dbselect cwd_user.user_name, cwd_user.display_name,…

Hi @Anuradha , Welcome to the community. Assuming you are using cloud version of Jira, please contact Atlassian support directly through URL below for the fix. They will assist you. https://support.atlassian.com/contact/ 

Make use of macros and add contents to your pages. Macros helps you to extend the capabilities of your Confluence pages. https://support.atlassian.com/confluence-cloud/docs/what-are-macros/

Hi @Mohamed Saad Taha , Welcome to the community. Select Admin settings --> Issues. In the Workflows section, select Workflows. Find the relevant workflow in Inactive Workflow section , then select Delete. Please note: You can't delete a workflow that's assigned to a workflow scheme. First remove the workflow from the…

Hi @Hines Trulock , If you are looking to document your process, steps etc, then make use of Atlassian Confluence. 

HI @Amar Narayan You can find the start guide in below links. Jira guide: https://www.atlassian.com/software/jira/guides Confluence guide: https://www.atlassian.com/software/confluence/guides You can get free jira and confluence cloud instances for free from https://www.atlassian.com/software/jira/free Know more about them…

Hi @Amar Narayan , Welcome to the group. I am also from Bangalore. Are you looking to learn about jira/confluence admin skills or user level usage only?

Hi @Shehryar Khaliq , Welcome to the community. While creating a new project and you need to use all same Issue types, workflows, screens, fields, permissions and notifications, then please create project using shared config as mentioned below. * Select Projects > Create project in the navigation * Under project templates,…

Hi Tom Gross, For making changes in DB, you need to stop jira, update DB and start jira. Now as you already done the changes in DB, please restart Jira. Let me know how it goes. 

Hi @riley , Welcome to the community. As you said, your group has been granted access to space, but you are not able to edit page, then page level restriction could be added. Please ask any user who has access to the page and check the page level permission. Please note: Page level permissions are inherited from parent…

Please share the screenshot from "View Source" i.e. Open the page, click on 3 dots on the right top --> Advanced Details --> View source Source should be like as below

This cannot be done by Jira default. I am not sure if there is any plugin. Please note: Once the value for field is added and ticket is created, you cannot modify the field values from customer portal. 

Hi @Rajendar Akkala , Welcome to the community. You need to add Jira filter/Issue macro inside the boundary of Expand macro. Attached a screenshot for your assistance.

Hi @Uma Kesavan , Welcome to the community. You need to choose the right date format that matches exactly what you have in your CSV during the import. Steps are described in https://confluence.atlassian.com/jirakb/dates-are-not-properly-imported-from-csv-file-245825977.html 

Hi @MG Text added in field context will not show in customer portal view. To display in customer portal, for required project, go to Project Settings --> Request Type, click Edit field for each request forms add the required text in Field help. 

Hi @Robert Rudolph , You cannot add multiple assignees to a ticket. Instead you can create new User picker(single user) or User picker(multiple user) field and name like Developers, QA team etc add them to the project screens. Also if you want to assign ticket to team/groups, follow below steps. create a group…

Hi @김상섭 , There is no option to limit the search limit to only one. There is already a suggestion ticket for this feature To get the latest tickets created, you can use below JQLs. Use "ORDER BY created DESC" JQL. It will list all tickets created in your instance displaying latest one on the top To filter based on the…

I would like to join Kudos program. Can you please add me?

I went through the course and gave the feedback. Course is well designed.

Hi @AJ Greiner , You have 2 fields as "required" for incident. So jira is not displaying them in email config. Make "Assignment group" required = No. Now it should display in Email config. 

Hi @AJ Greiner , Go to Project settings --> Request types --> Click on newly created request type. In Request form, add Description field. By default you will only have the summary field. Once this is done return back to request type, check if newly created type is present in the list and then now check in email requests…

Hi @AJ Greiner , Welcome to the community. The request types created for the project are only displayed in the "Configure Email" setup. First you need to go to project settings --> Request type --> Create new request type after selecting the Incident Issue type. Once the new request type for Incident is created, you can…

@Halton Sangeeth Please accept the answer so that it will be useful for other users with similar problem.

@aruna_chandu , You cannot create folders and sub folders in shortcuts, but you can add different urls. I would suggest, create folders/subfolders in any storages like google drive, your confluence etc and then add the link of those folders/subfolders in the shortcuts

@Halton Sangeeth Here "Releases" is enabled for your project. As you are not project admin, you don't have option to create versions and you don't see "Project settings" button. You need to contact the project admins. 

@Trudy P Claspill Tags in the question says "Team managed projects". Also I could see enable/disable Releases in present in company managed project also. 

Hi @Halton Sangeeth , Scroll down and see if you get "project settings" button. To create versions or enable releases, You should be a project admin. You can know more about enabling version/Releases in https://support.atlassian.com/jira-software-cloud/docs/enable-releases-and-versions/ 

Hi @Halton Sangeeth , Welcome to the community. In your team managed project, go to Project settings --> Features --> Releases and enable it. Once enabled, go to project --> Releases and create versions. Please accept the answer if it resolves your issue. 

Hi @Vishnuvardhan Reddy , 1. Is the Field added in Issue type - View screen ? 2. Fields will be shown when some values are added to it. Does the field have value in that particular ticket ? Check if the field is added under section "Hide when Empty" in Issues --> Layout section

Hi @aruna_chandu , Welcome to the community. You can add shortcuts from your jira project. In the Left side bar, you see "Shortcuts". Once the video is added to any of the storage as mentioned by @Dave Mathijs , you can then link to your project. When a user opens any ticket, the added shortcut will be on the left sidebar.