Rilwan Ahmed Community Champion

Hi @Nitisha Paresay , Rovo currently faces limitations when creating Jira issues, as it can only fill default fields like summary, description, and project. Request you to vote and watch https://jira.atlassian.com/browse/ROVO-229 for updates. 

Hi @Nada Elsayed , Did you try opening in different browsers (ex: chrome, edge, mozilla etc) Or reducing the zoom size in the browser ? I request you to create a support ticket with Atlassian directly to check if they can provide you better option.

Hi @Nada Elsayed , * You need to grant "Edit Workflows" permission to required users or group. This permission allows users to make modifications (e.g changing statuses and transitions) to existing isolated workflows in their company-managed space. i.e. If a Workflow is shared with multiple projects, then the users cannot…

Hi @Laura Schulz , Welcome to the community !! Check below 3. User Permissions: Ensure you and other affected users have the necessary "Browse Project" permission for the specific project(s) containing the missing issues. Advanced Roadmaps permissions do not override native Jira project permissions. Filter Permissions: If…

Hi @Mieke van Eijck , This usually means that the template cannot export at least one of the issue types on the list. This is usually related to the issue types and the configuration of the template. Are you using this support portal to contact support…

Hi @Zahide Kaplan , Try adding @assignee@ in the confluence smart values sections https://appfire.atlassian.net/wiki/spaces/CDML/pages/649925212/Value+Reference+Modifiers 

Hi @Varvara K_ , If you have scriptrunner plugin, then you can create it using scripted field option. 

Hi @zsprints , I have requested support from Atlassian team here. Help is on the way! An Atlassian Support Engineer will review the post and respond at the earliest. 

Hi @zhou , I would suggest to wait for few hours and retry. Sometimes the new sites takes time and loads after few minutes. Meantime you can try accessing robot4world.atlassian.net Also there is daily maintenance window between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app.

Hi @이수지 , The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app. The timezone of the server is set based on the timezone of the person who signed up for the app. To find out the timezone of your maintenance window, or if you want to change it, contact Support…

Hi @zsprints , Welcome to the community !! I suggest to contact Atlassian Support directly in https://support.atlassian.com/contact/#/

Hi @Johannes Lienbacher , Welcome to the community !! To reactivate a subscription: * Go to admin.atlassian.com/billing. Select your billing account if you have more than one. * On the Subscriptions page, select the Inactive tab. * Find the subscription you’re looking for and select Reactivate. * Review your subscription…

Hi @Sathambakam, Devi Bala , I suggest you to try to access bitbucket from incognito window. If you still have the issue, you need to contact your local system admin for the access or to check on your profile.

Hi @mahsa ah , Can you explain in more detail, what exactly is done when you say "For context, my database is Oracle. Everything worked fine with a single schema, but after importing a new schema into a new service name on the same Oracle database, reindexing stopped working." Meantime, Ensure Jira DB user has full…

Hi @Mr Blogger , Welcome to the community !! I was not able to recreate the issue. It could be related to your browser. * Is the issue only for you or for other users as well ? If yes, request you to create as ticket with Atlassian support directly in https://support.atlassian.com/contact/#/ * Logout from confluence, close…

Hi @Sascha König , Jira will not understand what is the Closed status as it can be named differently. Try to do below steps * If you are a Jira admin, go to Jira project space settings --> Request Management --> SLA Check what is the condition mentioned for "Finish counting time when" for the SLAs * Make sure the Jira…

Hi @Sascha König , Jira considers a ticket is resolved only when the jira system field "Resolution" is updated with a proper value irrespective of your custom statuses. So you need to either add a post function to update the resolution field value when someone transition the ticket to closed/resolved status OR add a…

Hi @Gaia Tamir Azran , Welcome to the community !! "a.not all 4 fields are seen in my screen - it "ignores" one of the fields and puts 'comment' fields which i didnt put instead. " -- Comment field becomes visible as soon as you add any screens to transitions. You don't need to add comment field in the screen. Still it…

Hi @esraalkasanonus , In case a user has lost their recovery key, you can use a special REST endpoint to disable two-step verification for that user. The endpoint is accessible for system admins only via the REST API to provide an unenrollment option when a user can’t disable two-step verification on their own. Due to…

Hi @seren_park , This is a community space. For Atlassian support, please contact directly in https://support.atlassian.com/contact/#/

Hi @Денис Холевинский , Atlassian reserves the right to deactivate Free Cloud sites due to inactivity. Activity encompasses actions such as opening a dashboard, viewing a work item or page, or accessing the admin settings. For instance, if you open a project board to review tasks, that qualifies as activity. If you are a…

Hi @Eric Vervoordeldonk , I tried "{{page.url}}" and it gives the correct url. If you still have the issue, please contact Atlassian Support directly from https://support.atlassian.com/contact/#/ As a workaround, you can make use of below content in smart values. Please review <a…

Hi @user , Welcome to the community !! I have requested help from Atlassian Support. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @CL , A service account is an account that is not associated with a person. This means it doesn’t need to a password to log in to your Atlassian organization. Service account are best used for integrations and in APIs. As @Tim W described, this will be a non-expiry accounts. Full details about Service account is…

Dear @Yufan , Please contact the Atlassian support for assistance in https://support.atlassian.com/contact/#/ They might make this repo available and then you can delete it. 

Hi @sravani vennapusa , This is non-configurable. When a user requests access to a restricted page, Confluence will send an email to up to 5 people who are most likely to be able to grant access, in the following order: * people who have contributed to the page in the past, can see the page and have “Restrict” or “Admin”…

Hi @Nitesh Chandel , Welcome to the community !! some known causes of 500s on /pullrequests Corrupted pull request metadata in the repo. Pull requests referencing deleted branches. Excessively large diff metadata (esp. with older repos migrated from Bitbucket Server). API filters with malformed values (e.g. q=state="OPEN"…

Go to Space settings --> Select Channels & self service, then Email. Add a new email to the list. Once added, Select the new email under "Reply-to address" section. Then you can delete the old and re-add them, Please note: I used "Create Atlassian Email" as a workaround here,

Hi @Sascha König , If your custom mail handler is configured as the Reply-to address, you will need to change this to a different mail handler before the remove option is available. If still the issue persists, I request you to contact Atlassian Support directly in https://support.atlassian.com/contact/ 

Hi @Sascha König , Try re-adding/re-authorize as descried in https://support.atlassian.com/jira/kb/email-requests-failing-due-to-rate-limiting-and-access-token-retrieval/ Please note: When you successfully reconnect, emails that were previously received and in unread status will not be processed. Please contact…