Rilwan Ahmed Community Champion

Hi @전승권 , Welcome to the community !! I suppose your initial subscription was a free trial of the Premium plan, when the trial expired you would've been automatically changed to the paid version of the Premium plan. This documentation provides the details on how to downgrade a subscription.…

Hi @Stephane Rimbaud Welcome to the Community. I have requested Atlassian Support to look into this post. For future, please follow instructions given in the link below to bypass SSO.…

Hi @Sascha König , Welcome to the community !! Please check if the email sender has the access to create the ticket in your JSM project. i.e. Go to Jira space (project) settings --> Access--> Check for Channel access Some details regarding the email failure notifications are described…

Hi @PeterD , Yes, intermittent issues. This is due to Issue at Amazon cloud https://jira-software.status.atlassian.com/ https://www.cnbc.com/2025/10/20/amazon-web-services-outage-takes-down-major-websites.html

Hi @Abi , Here are the top suspects: crowd.server.url mismatch due to port, context path, or protocol. Even a subtle difference. Example:. http://localhost:8095/ crowd vs http://127.0.0.1:8095/crowd , or https vs http can break the REST call Jira uses for admin re-authentication. application.name or application.password…

Hi @jira_admin_cu , Removing the required Issue types from the project Issue type scheme will not help you ?

Hi @MCSAEP , Try to reduce the repository size as described in https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size/. Meantime I have requested Atlassian support for the help. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days

Hi @김정현 , Welcome to the community !! I am using Jira datacenter and I do not see this problem. What version of jira are you using ? and it is for all users or only you ? In Jira Data Center, user full names are generally displayed automatically in comments when users are mentioned using the "@" symbol. When you type "@"…

Hi @bhimashankar_poddar , This could be the issue (https://docs.adaptavist.com/sr4js/latest/features/built-in-scripts/switch-user#results) If you are on Jira 10.x.x without JSM installed, please be aware of the following issue: When switching to a user with insufficient permissions, you may encounter a Forbidden (403)…

Hi @William James , Welcome to the community !! Please check if the solutions in old posts helps you. https://community.atlassian.com/forums/Sourcetree-questions/Keeps-prompting-for-bitbucket-login/qaq-p/603161 https://support.atlassian.com/sourcetree/kb/how-to-wipe-sourcetree-preferences/

Hi @Yusuf Nayab , Welcome to the community !! Even I was able to replicate the issue :(

Hi @yifat_chen , Seems this feature is still not available. I could find a jira ticket with same problem and workaround as "Currently there is no known workaround for this behavior. A workaround will be added here when available". More details in https://jira.atlassian.com/browse/JRACLOUD-96151

Hi @MVaseem_Fathima , Welcome to the community !! You can refer https://developer.atlassian.com/changelog/#CHANGE-2046 for more details about new api. 

Hi @Craig Miller , "Atlassian projects" is field used to display projects set in Atlas. This is Jira Product discovery field. May be because of this, we are not able to use them properly in Jira software projects. Workaround: * Create a new custom field with type 'Project picker (single Project)' * Give a name (example:…

Hi @Umesh Kumar Sah , Welcome to the community !! Is it Jira service management or Jira software projects ? * If it is JSM, Can you please go to project settings --> Channels and Self Service --> Email and share the configuration * If it is Jira Software, can you check System settings --> Incoming mail and see what action…

Hi @Dijana Milojevic , Welcome to the community !! I recommend you to formally ask Atlassian Support (https://support.atlassian.com) for their assistance in this case, 

Hi @Bart , I have a workaround. * Create a new JSM project (Lets name it as "Vendor Support") * Create an automation rule in "After-sales" project to create a new ticket in "Vendor Support" when there is a new ticket and include required persons/teams in "Vendor Support" ticket. Also make sure the link between 2 tickets…

Hi @Atiq Ur Rehman , Welcome to the community !! I also confirm that the Change Assignee option is present in Jira cloud as described by @Kai Krause 

Hi @infra système , Yes. Copying the entire production installation directory copies your exact production setup including all configs, plugins, customizations, and the application files. It's useful if you want your test environment to mirror production exactly without reconfiguring everything. Makes the sync quicker…

Hi @infra système , Welcome to the community !! https://confluence.atlassian.com/adminjiraserver/creating-a-test-environment-for-jira-966063324.html describes the step to sync lower environments with production data.

Biggest achievement I had this year is, moving the Budget planning and PMO Finance modules from different application to Jira project. 

Hi @Luis Rodríguez , Only the repository owner and repository admin(s) can delete a repository. You can also contact your Bitbucket system administrator for this. To delete a repository: * From the repository you want to delete, select Repository settings on the left sidebar. * Select Repository details under the General…

Hi @Gilad S , Welcome to the community !! The purpose of "Contributors" macro is to display a list of Confluence users who have contributed to the page, another page, or set of pages. If you want to display the number of edits to each page, then you can use "Contributors Summary" macro and group by pages. If your…

Thanks for confirming @Nickolas Fistopoulos :)

Great feature for multiple teams !!

Hi @Saskia van _t Hoff , Welcome to the community !! I am able to search for jira tickets within the boards. See attached screenshot. Can you share me the screenshot and more info like what type of the project etc. Are you able to open the expected jira ticket directly ?

Hi @Leon Kunst , If you are looking for adding attachments in the email sent from Jira, then this is not available. Including attachments directly in Jira's standard outgoing notification emails is not a built-in feature for security and performance reasons. 

Hi @Lucy Johnson , Welcome to the community !! I could not find any limitations related to Customer notification emails. I found out these 2 limitations here * Help center logo: Add your company’s logo to display your company’s brand. Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum…

Hi @heart q , Welcome to the community !! This is a new limitation added. More details is in https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/Upcoming-change-Rovo-Dev-CLI-token-limit-policy-update/ba-p/3071774 https://support.atlassian.com/rovo/docs/rovo-dev-cli-limits/

Please share the screenshot of full jira page where you are tryin to share.