Rilwan Ahmed Community Champion

Hi Stefan, In native jira, this is not possible. You can search for apps in https://marketplace.atlassian.com 

Hi @Maciej Wojtasiński , Is there any option to edit customer notification preferences on user end? -- No Workaround: Go to project settings --> Customer notification Disable "Participant added" notification. Please note: This will disable for all users and tickets in the project. 

Hi @Povilas Urbonas , Go to each Automation rules "Audit log", check which rule executed for the given. Also for all the rules, you can add a condition under "IF/Issue Matches" as "status !=Closed". So that the rule doesn't run for the tickets which are in closed status. 

Hi @Robert Nadon , You can raise suggestion here: https://jira.atlassian.com/browse/JSDCLOUD

Hi @Elif Alverson , There is no field type "Resolution". Instead you can create a custom field with type "Select list (single choice)" and name it as "New Computer". Once field is created, add required dropdown options to it and create a context and select only a required project. Add newly created field to the project…

Hi @Elif Alverson , You want to add new option "new computer" for existing resolution field in place of done/cannot reproduce etc OR you want to create a new select list custom field with name "New computer" ?

Hi @Jakob KN , In native jira, there is no option to Anonymize bulk users. Same was discussed previously in other posts and I found this post has a solution using python script. Please check the comment from @Johannes Heger (CD) Also @Hana Kučerová has mentioned about rest and java options in the same post. 

Hi @Niraj Vara , I would recommend you to contact the Atlassian support directly through https://support.atlassian.com/contact/#/. Select What can we help you with? == Migration Support

Hi @Mohammad Alhomsi , Welcome to the community !! In native jira, you cannot find any gadgets as per your requirement. One workaround I could suggest is to add filter results gadget and add Reporter field to the list. 

Hi @Carol T Jenkins , Jira administrators (anyone with the Administer Jira global permission) always have access to your project's settings. Please contact your site/Jira admins. They can add you back . Site admins can go to admin settings --> Projects Select the project --> project settings --> Access. Any user can be…

Hi @Niraj Vara , I did not understand what is the issue ? Are you not able to download and install plugin from https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant?hosting=server&tab=overview ?

Hi @Santosh Kumar Ghosh , Welcome to the community !! Your organization's Atlassian cloud confluence url will be like https://XXXXXX.atlassian.net/wiki/home. Please check if you are using the similar url pattern. I could not see the url in the screenshot you shared. Also let us me know what are you trying to do ? To access…

Hi @Anthony Pignatiello , Please try this JQL (project = CAMSMT AND ("Intake Request Type" = "Email booking request" AND status = Done)) OR (project = CAMSMT AND "Intake Request Type" = "Solus eDM request")

Hi @Phani Kosanam , I would suggest you to contact the Atlassian support directly in https://support.atlassian.com/contact/

Hi @Niraj Vara , Please accept the answer. Users with similar query will find it useful. 

Hi @Phani Kosanam , Atlassian products and sites don't have fixed individual IP addresses, instead they use defined ranges of IP addresses. You should allow-list these IP ranges to maintain access to Atlassian cloud products and sites: https://ip-ranges.atlassian.com/ If you need more details, I would suggest you to…

Hi @Niraj Vara , Welcome to the community !! You can find the app in https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant?hosting=server&tab=overview. Click on versions tab to get check the latest versions and their compatibility !! I would suggest please go…

Hi @Manawize Management , To change the content ""Just confirming that we got your request....", Go to your JSM project settings --> Customer notifications. Click edit against Request created and add required text in Content text box. 

Hi @Povilas Urbonas , Welcome to the community !! Go to your project settings --> Automation. Check which rule is reopening the closed ticket and disable that rule. 

Hi @Cecilia Jonsson , Welcome to the community !! It is updated in status page now (https://confluence.status.atlassian.com/) . ETA is 2 hours. 

Hi @JTiwari , Jira automation can differentiate what is SR and Incident based on the ticket types or request types it is mapped in the backend jira. Please let us know what is your actual requirement. Some examples and screenshots will help us know the requirement better. Please note: This is a community. So users here are…

Hi @[deleted] , Sorry for the delay. I am not aware on how to do it for drop down fields. But please go through this link and check the section Jira smart values - List. This will sure help you to know if its possible or nor

Yes, That will be more user friendly. 

Hi @Nico van der Walt , Please check if there are any workflow properties setup for DONE status. i.e. In workflow edit mode, click on status DONE. New window will open with the properties. 

Hi @Ivan Andrieiev No, you should mention the ID of the resolutions separated by comma. Example: 10000, 10020, 10030 To get Resolution IDs, Go to admin settings --> Issues --> Resolution https://<baseURL>.atlassian.net/secure/admin/ViewResolutions.jspa Click edit against required resolution. You can find the ID in the…

Hi @Ivan Andrieiev , If you don’t want a particular resolution to be available on an issue while it’s on a particular status, you can use the jira.field.resolution property to restrict it. i.e. jira.field.resolution.include OR jira.field.resolution.exclude More details is…

Hi @Ken Warkentyne , JSU Cloud can only be used to customize the workflows of company-managed (Classic) projects in Jira. https://appfire.atlassian.net/wiki/spaces/JSUCLOUD/pages/12518429/JSU+Configuration+Guide Please check what type of project are you using ? If you scroll to the bottom of the project page, you can come…

Hi @Woojin Kim , If the issue is for all users in your site and for all pages, then please contact the Atlassian support directly https://support.atlassian.com/contact/. If the issue is only for few users, then 1. Disable any add-ons/extensions in the browser 2. Clear browser cache and retry

Hi @[deleted] , This can be done using smart values in the Automation rule. Please follow below steps Go to Project settings --> Automation --> Create rule --> Issue created New action --> Edit Issue Select "Department" field in the "Choose fields to set" Add below line in the text box…

Hi @Paul Heath Armengol , There are some apps which can be helpful. But these are paid ones. You can check Atlassian market to any other apps as well. Example: https://marketplace.atlassian.com/apps/1210749/power-custom-fields-premium?hosting=cloud&tab=overview